3rd line network Work, Jobs in Peterborough, Cam (with Salaries)

IT Service Desk Agent
IT Naturally —Peterborough
- From £26,000 a year
- 12 hour shift
- Hybrid work
- English
- Computer skills
- Communication skills
- Free parking
- Employee discount
Quick apply
17h
3rd Line Network Engineer
Leidos —Huntingdon
- £44,700 - £57,300 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Work from home
3rd Line Infrastructure Engineer
Leidos —Huntingdon
- £44,700 - £57,300 a year
- Full-time
- Maintenance
- Scripting
- Communication skills
- Annual leave
- Work from home
8d
IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Microsoft Outlook
- SharePoint
- Time management
- Annual leave
- Referral programme
Sub Agent
M Group —Peterborough
- Civil engineering
- Team management
- Contracts
- Annual leave
- Employee assistance programme
Service Support Specialist
M Group —Saint Ives
- Rotating shift
- Communication skills
- Annual leave
- Employee assistance programme
Winter maintenance driver
M Group —March
- Weekend availability
- Maintenance
- Driving
Commissioning Officer (Children and Families)
Cambridgeshire County Council —Huntingdon
- £37,280 - £39,152 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Analyst
Cambridgeshire County Council —Papworth Everard
- £34,434 - £36,363 a year
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
9d
Senior Quantity Surveyor (Subcontract manager)
M Group —Saint Ives
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Highways Supervisor
M Group —Huntingdon
- Maintenance
- Contracts
- Annual leave
- Employee assistance programme
Commercial Team Leader
Cambridgeshire Fire and Rescue —Huntingdon
- £51,220 - £54,371 a year
- Full-time
- Hybrid work
- Microsoft Word
- Travel
- Organisational skills
- Free parking
- Store discount
Quick apply
Assistant Transport Manager
Stobart —Kettering
- Up to £40,000 a year
- Full-time
- Continuous improvement
- Computer skills
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Service Support Specialist (3 Month fixed term contract)
M Group —Saint Ives
- Rotating shift
- Communication skills
- Annual leave
- Employee assistance programme
Lead Clinician SALT
Outcomes First Group —Papworth Everard
- Up to £60,000 a year
- Monday to Friday
- Management
- Supervising experience
- School

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3rd Line Network Engineer
Leidos —Huntingdon
Have hands on experience in troubleshooting Layer 2/3 switching and routing. Leidos will also consider for employment qualified applicants with criminal…
£44,700 - £57,300 a year
3rd Line Infrastructure Engineer
Leidos —Huntingdon
Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. Have knowledge/ experience with scripting.
£44,700 - £57,300 a year
8d

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IT Service Desk Agent

IT Naturally -
Peterborough

Quick apply

Job details

Full-time | Fixed term contract
From £26,000 a year
17 hours ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Live chat
Technical troubleshooting
ITIL Certification
Inbound customer enquiry call handling
GCSE
IT service management
English
Problem-solving
Remote access software
IT support
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
Remote diagnostics
Help desk
Mobile devices

Full job description

Join the IT Naturally Team

Work for an award-winning employer that puts people first.

We’re proud to be named Employer of the Year – two years running. We go the extra mile for our employees, so they can go the extra mile for our customers.

At IT Naturally, we’re more than just colleagues - we’re a team. We support each other like family and believe that when you invest in people, they invest back in you. That’s why we offer:

Unlimited training budget (yes, really!)
Private healthcare from Day 1
A company performance-related bonus (which we’ve delivered every year!)

See all our benefits here: https://www.itnaturally.com/careers/

As a B Corp-certified MSP, we’re changing the face of the industry by putting people and the planet first. We support 250+ seat businesses with 24/7 IT services, keeping them secure, efficient, and cost-effective.

Our employees are at the heart of everything we do, and our success is measured by customers who can ‘Enjoy not talking about IT’ because when we’re their MSP, it just works.

We’re always looking for people who bring fresh ideas, want their voices heard, and thrive in an environment where people come first.

Our inclusive workplace values diversity, equality, and inclusion, and we encourage applicants from all backgrounds to apply.

Salary

From £26,000 per year + night shift allowance
Offered initially on a 6-month fixed-term contract (with full benefits)

Shift Pattern

12 Hour shifts on a 4-on-4-off basis (Day and Night shifts 7AM – 7PM, 7PM – 7AM)

We are unable to offer sponsorship for this vacancy.

Role Overview

As a Service Desk Agent in IT Naturally you will be responsible for offering 1st and 2nd line support and technical assistance to our customers by helping them complete tasks or troubleshoot problems through diagnostic tests and remote access into their computers.

Role Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email or chat.
Perform remote troubleshooting through diagnostic techniques and relevant questions, determine the best solution based on the issue and details provided by the end user and walk the end user through the problem-solving process.
Record incidents and service requests and their resolution in a ITSM tool.
Use monitoring tools and respond to alerts and events as they occur to minimise disruption for the end user.
Provide 2nd line support to resolve workplace services, network, security and platform incidents and fulfilment.
Update and maintain knowledge and standard operating procedures.
Follow-up and update the end users on status and information.
Identify and suggest possible improvements on procedures and pass on any feedback or suggestions by customers to the appropriate internal teams.
Escalate unresolved issues to the 3rd level technical support teams and track progress and resolution.

Role Requirements

Proven experience as an IT service desk agent or other customer support role
Good understanding of computer systems, mobile devices and other tech products
Excellent verbal and written English communication skills
Problem-solving and remaining calm under pressure
GCSE Maths and English (minimum grade 4 or C)
ITIL certified or demonstrable experience of working in an ITIL environment
SFIA skills level 3

Interview Process

The selection process consists of three stages:

Psychometric Assessment – to help us understand your strengths and working style.
Initial Video Interview – a chance to discuss your experience and motivations.
Final Face-to-Face Interview – a formal and in-depth interview with the hiring team.

The successful candidate will be subject to pre-employment checks, including a BPSS (Baseline Personnel Security Standard) check.

Deadline for applications: 31st August 2026

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: From £26,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Application question(s):

This role will require you to work nights shifts, is this something you are willing to do?
Will you now or in the future need sponsorship to work in this role?
Will you be able to reliably commute to our office in Peterborough?

Experience:

Customer support: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Peterborough PE2 6FY

Quick apply

Refine Your Search

3rd line network jobs in peterborough, cam

IT Service Desk Agent

3rd Line Network Engineer

3rd Line Infrastructure Engineer

IT Service Desk Analyst

Sub Agent

Service Support Specialist

Winter maintenance driver

Commissioning Officer (Children and Families)

Analyst

Senior Quantity Surveyor (Subcontract manager)

Highways Supervisor

Commercial Team Leader

Assistant Transport Manager

Service Support Specialist (3 Month fixed term contract)

Lead Clinician SALT

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