We are seeking a commercially driven individual with strong experience leading strategic client relationships and digital marketing performance. The ideal candidate will enjoy building long-term partnerships with clients, leading high-level marketing direction and helping businesses achieve meaningful results through digital marketing.
As a Digital Marketing Account Director, you will play a senior role within the account management function, leading a portfolio of key client accounts and ensuring strong alignment between client goals, campaign strategy, delivery teams and commercial performance.
You will provide strategic oversight across client accounts, support the wider Account Management team, help resolve complex challenges and contribute towards the continued development of both client performance and internal standards.
This role focuses on strategic leadership, commercial performance, client growth and cross-team collaboration.
Key Responsibilities
Strategic Account Leadership: Lead a portfolio of key client accounts, providing strategic direction and ensuring marketing activity remains aligned with business objectives, commercial priorities and long-term growth.
Commercial Ownership: Take ownership of account performance across a portfolio of clients, ensuring campaigns remain commercially sustainable, strategically effective and delivering long-term value for both clients and the agency.
Client Partnership & Senior Stakeholder Management: Build strong senior-level client relationships, acting as a trusted strategic partner and leading high-level conversations around business performance, opportunities, challenges and future direction.
Marketing Strategy: Work closely with clients and internal specialists to shape multi-channel digital marketing strategies that support wider business goals and commercial objectives.
Account Growth & Development: Identify opportunities to strengthen and expand client relationships through improved strategy, service development and cross-channel opportunities that genuinely support client growth.
Leadership & Team Development: Support and mentor the wider Account Management team, helping maintain strong standards across client accounts, improving strategic thinking and assisting with complex client situations where required.
Operational & Cross-Team Collaboration: Work closely with Operations and delivery teams to ensure campaigns are well coordinated, priorities are clear and client expectations remain aligned with internal capacity and commercial goals.
Issue Resolution & Escalation: Act as a senior escalation point for complex client or campaign challenges, helping drive solutions and maintain strong long-term client relationships.
The ideal candidate would have experience in the following:
- Proven experience as a Senior Account Manager, Account Director or similar role within a digital agency
- Strong experience managing strategic client relationships and digital marketing campaigns
- Experience leading high-level marketing discussions with senior stakeholders
- Strong commercial awareness with the ability to balance client success with business profitability
- Experience mentoring or supporting Account Managers and helping maintain strong account standards
- Ability to guide multi-channel digital marketing strategy across a variety of industries
- Experience communicating campaign performance, commercial impact and strategic recommendations to clients
- Ability to manage multiple clients and priorities simultaneously
- Excellent communication and relationship management skills
- Strong analytical and problem-solving ability
- Highly organised and comfortable working in a busy agency environment
Candidates do not need to be specialists in every marketing channel, but should have a strong understanding of how digital marketing channels work together.
Understanding or experience with the following areas is beneficial:
- Overall marketing principles and alignment with business goals
- Understanding how B2B and B2C SMEs operate
- SEO and Search Marketing
- Paid Media (Google Ads / Paid Social)
- Conversion Rate Optimisation (CRO)
What We’re Looking For
- An experienced marketing professional who enjoys building strong client relationships and leading strategic discussions
- Someone who focuses on outcomes and business impact, not just marketing activity
- Confident leading conversations with senior stakeholders and providing clear marketing direction
- Excellent interpersonal and communication skills, with the ability to develop great rapport with various team members and clients
- An individual that can produce multi-channel marketing strategies strongly aligned to business goals
- A positive individual who always strives to be better and deliver results
- Ability to identify opportunities for client account growth to help clients achieve more
- A challenger mindset with the confidence to question client assumptions, provide strategic guidance and influence outcomes that drive digital marketing success
- Ability to thrive in a fast-paced agency environment - expert plate spinners!
What We Can Offer
- Exposure to a large variety of marketing channels and businesses
- A collaborative team environment focused on delivering meaningful results
- An environment where no two days are the same with constant variety
- A hands-on, agile and consistent approach to training and development
- Opportunities for role progression and career advancement
- Collaboration between a team of experts always striving to deliver the best
What to expect
The company is one of the fastest-growing digital marketing agencies in Cambridgeshire. They work closely with clients to help them achieve the best possible online presence so they can get noticed and reach their full potential. They work with businesses of all shapes & sizes, with each day presenting a new opportunity and challenge.
Since starting in 2012, they have been consistently growing and improving as a business. They have high ambitions and because this is a new role, there is ample room for career development as requirements increase.
The successful candidate would be joining a team of passionate digital marketing and website design professionals who work hard to deliver real results for clients. They’re a team of like-minded, approachable people all with the same drive to be the best.
They champion a culture of innovation and out-of-the-box thinking, making sure they have fun along the way. From monthly team lunches to content-packed weekly meetings, they’re dedicated to building an enjoyable and supportive work environment that never fails to have a ‘glass half full’ approach to work.
Company values
Their mantra is to “Be Better” and they encourage all team members to consistently improve and develop. The values that are most important to them are:
- Be the Best - Always positively strive to be better
- Be a Go Getter - Relentlessly chase success for clients
- Be Straightforward - Always keep it simple
- Be Daring - Think differently, creatively and challenge the norm
- Be Responsible - Look after and care about the team, clients and projects
What We Offer
- Opportunity to play a key role within a growing department
- Genuine opportunity for progression and increased responsibility
- A fast-paced environment with varied and interesting projects
- Ability to help shape and improve internal processes
- Team outings, social events and a friendly workplace
- Flexible working times
- Industry related events (both internal and external)
- 31 days annual leave
- Extra day off for your birthday
- Flexible bank holiday use
- Employee pension scheme
- Casual dress
- On site parking
- Published salary banding & pathways
- Personal development plans with regular reviews
- Regular training courses, sessions and resources
- Cycle to Work scheme
- Free flu jabs
- Free eye tests
- Huge range of office snacks including fruit, cereal bars and sweet treats
Pay: £37,500.00-£42,500.00 per year
Benefits:
- Casual dress
- Company events
- Free parking
- On-site parking
Work Location: In person
