E commerce Work, Jobs in Peterborough, Cam (with Salaries)

Customer Service Executive
Printondemand-worldwide.com —Peterborough
- Full-time
- Free parking
- Employee discount
Quick apply
Warehouse - Operative Nights
Evri —Peterborough
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
14d
E-Commerce Manager
Fusion International UK Ltd —Deeping St James
- £25,420.00 - £58,989.09 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick apply
10d
Customer Service Executive
Stirling Timepieces —Stamford
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- English
- Employee discount
Quick apply
11d
DC Operative - Express Shift (4pm til 12am)
URBN —Peterborough
- Full-time
- Computer literacy
- Data entry
- Warehouse experience
- Employee discount
- Gym membership
DC Operative - AM Shift
URBN —Peterborough
- Full-time
- Computer literacy
- Data entry
- Warehouse experience
- Employee discount
- Gym membership
Bookkeeper/Administration -30hrs per week
The Saddle Bank —Peterborough
- £21,882 - £22,588 a year
- Part-time
- Organisational skills
- Computer skills
- In-person
- Free parking
- Employee discount
Quick apply
2d
Warehouse Operative - Nights
Evri —Peterborough
- £12.71 an hour
- Full-time
- Annual leave
Junior Designer
Beam Group —Cambridge
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- No degree
- In-person
- Communication skills
- Profit sharing
- Employee discount
Quick apply
13h
Ecommerce & Digital Marketing Manager
The Saddle Bank —Peterborough
- From £35,000 a year
- Full-time
- Business development
- Analysis skills
- In-person
- Free parking
- Employee discount
Quick apply
3d
Customer Service Coordinator
URBN —Peterborough
- Full-time
- Microsoft Powerpoint
- English
- Employee discount
- Gym membership
Digital Marketer
Brickskrieg Ltd —Haddenham
- £16 - £22 an hour
- Part-time
- Hybrid work
- Social media management
- Communication skills
- Work from home
- Employee discount
Quick apply
Account Administrator
IForce —Corby
- £26,409 a year
- Full-time
- Computer literacy
- Administrative experience
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Warehouse Operative - Nights
DPD Group UK —Raunds
- £14.93 an hour
- Part-time
- Employee discount
- Gym membership
Quick apply
Team Leader
Bleckmann Solutions B.V. —Corby
- £28,500 - £30,885 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Courier Training and Onboarding Specialist
Evri —Essendine
- £28,000 - £32,000 a year
- Full-time
- Communication skills
14d
Director, HRBP EMEA Commercial
Sealed Air —Kettering
- Data analysis skills
- English
- Analysis skills
Administrative Support - Production
FMH Conveyors —Corby
- Full-time
- ERP systems
- Manufacturing
- Communication skills
Quick apply
Drivers - Cat C Driver Days
Evri —Peterborough
- £14.69 - £22.04 an hour
- Full-time
- Communication skills
Principal Software Engineer
Epicor —Peterborough
- Full-time
- Azure
- ERP systems
- AWS

I want to receive the latest job alerts for e commerce in peterborough, cam

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

e commerce jobs near peterborough, cam

Customer Service Executive

Printondemand-worldwide.com
Peterborough

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Ticket management
Internal department liaison
E-commerce
Ticket management systems
Churn prevention
Customer support
Customer interaction
HubSpot

Full job description

Customer Services Executive

Location: Peterborough, UK
Salary: Competitive Salary
Contract: Full-time, Permanent

About Printondemand-worldwide
At Printondemand-worldwide, we’re passionate about transforming ideas into reality through our innovative print-on-demand and custom product services. We operate a dynamic portfolio of brands, including Bookvault, TGBBS, Photobubble, and exciting new brands in development. Join our vibrant team to deliver exceptional customer experiences across our growing family of brands!

About Bookvault
Bookvault is a well-established print-on-demand and self-publishing brand, now experiencing rapid growth within the indie author community. We provide comprehensive tools that support authors through every stage of self-publishing, with a particular focus on special editions and direct-to-consumer sales.

Our customer service team plays a key role in supporting authors, publishers, and partners, acting as the bridge between customers, our systems, and the wider business.

The Role
As a Customer Service Executive at Bookvault, you will be responsible for delivering high-quality, professional support across all inbound channels. You will manage customer enquiries from first contact through to resolution, ensuring clear communication, accurate guidance, and a consistently strong customer experience.

This role is both customer-facing and process-driven, with opportunities to collaborate across departments, contribute to internal improvements, and represent the Bookvault brand externally.

Key Responsibilities

Managing daily customer support tickets through HubSpot, responding to enquiries including order issues, file checks, shipping queries, reprints, refunds, platform guidance, and eCommerce support
Taking ownership of customer issues from first response to resolution, keeping customers informed and managing expectations
Responding to Amazon buyer enquiries relating to order status and general information
Answering incoming phone calls and routing them to the most appropriate team member or department, including other Bookvault brands where required
Hosting primarily virtual meetings with prospects or customers to explain, support, or demonstrate the Bookvault system and services, with occasional in-person meetings
Processing manual book orders through third-party platforms such as Pubeasy
Maintaining and updating Help Centre articles to ensure information remains accurate, up to date, and consistent with the Bookvault brand
Logging and reporting platform or system issues through Linear to align with IT team workflows
Proactively engaging with lapsed customers to understand reasons for disengagement and identify opportunities to improve retention
Liaising with internal departments to resolve customer issues efficiently and accurately

About You

We’re looking for someone who:

Has strong customer service experience and is confident communicating with customers via email, phone, and virtual meetings
Is process-driven, organised, and comfortable managing multiple enquiries at once
Takes ownership of issues and sees them through to resolution
Communicates clearly, professionally, and empathetically in both written and verbal form
Is comfortable working with systems and tools, and can adapt quickly to new platforms
Pays close attention to detail and values accuracy and consistency
Represents the Bookvault brand professionally when dealing with customers, partners, or the public
Enjoys working collaboratively across teams and contributing to continuous improvement
Is proactive, reliable, and takes pride in delivering a high standard of work

Experience within publishing, print-on-demand, e-commerce, or SaaS environments is beneficial but not essential.

Why Join Us?

Be part of a creative, innovative company with a supportive team culture.
Opportunities for career progression as we expand our exciting portfolio of brands.
Work in a vibrant, fast-growing industry with a focus on customer excellence.
Free on site parking
cycle to work scheme
Employee discount
Company Events
Paid Day Off For Your Birthday (Once probation has been passed)
Flexi-time

Job Types: Full-time, Permanent

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free parking
On-site parking

Application question(s):

In your own words, what is a good customer service experience for you?
At Bookvault, we encourage cross-department collaboration and development. Do you have any experience in, or interest in developing skills in, other areas of the business (for example marketing, IT, or accounts)?
In your own words, how do you stay organised and ensure customer issues are followed up and resolved on time?

Work Location: In person

Quick apply

Refine Your Search

e commerce jobs in peterborough, cam

Customer Service Executive

Warehouse - Operative Nights

E-Commerce Manager

Customer Service Executive

DC Operative - Express Shift (4pm til 12am)

DC Operative - AM Shift

Bookkeeper/Administration -30hrs per week

Warehouse Operative - Nights

Junior Designer

Ecommerce & Digital Marketing Manager

Customer Service Coordinator

Digital Marketer

Account Administrator

Warehouse Operative - Nights

Team Leader

Courier Training and Onboarding Specialist

Director, HRBP EMEA Commercial

Administrative Support - Production

Drivers - Cat C Driver Days

Principal Software Engineer

I want to receive the latest job alerts for e commerce in peterborough, cam

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected