We are looking for a highly organised and proactive Executive Assistant / Operations Coordinator to work directly with the director of a fast-growing e-commerce manufacturing business.
We manufacture and sell products through a variety of online marketplaces.
This is a key role within the business. Your primary responsibility will be to act as the director’s right-hand person by handling day-to-day operational issues, filtering routine questions, following up with staff and suppliers, and ensuring tasks are completed without constant supervision.
The goal of this role is to reduce the director’s involvement in daily problems so they can focus on higher-level activities such as product development, sourcing, strategy, and business growth.
You will be expected to take ownership, solve problems independently, and escalate only genuinely important matters that require management input.
In addition to operations and administration, you may also assist with social media activities such as creating content, filming short videos, posting updates, and occasionally presenting products in live videos.
Main Responsibilities
- Monitor and organise emails, messages, and task lists
- Handle routine customer service and operational issues
- Follow up with suppliers, couriers, and staff
- Coordinate warehouse and production priorities
- Prepare stock and reorder summaries
- Create reports and track key business metrics (KPIs)
- Ensure tasks, deadlines, and projects stay on track
- Investigate problems and propose solutions
- Escalate only significant issues to the director
- Assist with social media content creation and occasional live videos
Examples of Issues You May Handle
- Customer complaints and refund/resend decisions
- Courier delays and delivery claims
- Supplier follow-ups and order updates
- Stock shortages and reorder recommendations
- Staff questions and task coordination
- Organising and prioritising urgent tasks
- Preparing social media posts and product videos
Preferred Experience
- Executive Assistant, Operations Coordinator, Office Manager, or Assistant Manager experience
- E-commerce or online marketplace experience
- Customer service and problem resolution
- Social media content creation (TikTok, Instagram, Facebook)
- Working in a fast-paced small business environment
Ideal Candidate
- Highly organised and detail-oriented
- Strong written and spoken English
- Good Excel / Google Sheets skills
- Proactive and able to work independently
- Excellent common sense and problem-solving ability
- Comfortable managing multiple priorities
- Calm under pressure
- Confident communicating with staff, suppliers, and customers
- Comfortable appearing on camera for occasional videos or live sessions
- Takes ownership and follows through
This is an excellent opportunity for someone who wants a high-responsibility role with the potential to grow into an Operations Manager position over time.
Job Types: Full-time, Part-time, Permanent, Temporary, Fixed term contract, Temp to perm, Part-time upon request, Apprenticeship, Graduate, Zero hours contract, Internship
Contract length: 15 months
Pay: £9.00-£15.00 per hour
Expected hours: 28.0 – 45.0 per week
Application question(s):
- What is your current occupation or main commitment?
- What days and hours are you available to work each week?
- Are you looking for a short-term role or a long-term opportunity?
- Are you able to commute reliably to our Peterborough (PE4) location, and do you have full legal right to work in the UK?
- When would you be available to start?
- Please tell us a little about yourself, including why you believe this role would suit you.
Work Location: In person
