Operations lead Work, Jobs in Peterborough, Cam (with Salaries)

Customer Operations Team Leader - Transitional FTC
CITB —Peterborough
- £37,312 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Travel
- Free parking
- Employee assistance programme
4d
Operations Team Leader
Cox Automotive —Peterborough
- Full-time
- Management
- Supervising experience
- Organisational skills
Innovation Integration Lead
Anglian Water Services Ltd —Huntingdon
- £55,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
6d
Operational Excellence Lead
Jensten Group —Huntingdon
- Remote
- Customer service
- Travel
- Leadership
- Annual leave
- Employee discount
Quick apply
4h
Enterprise Planning Lead - 12 Month Fixed Term Contract
Diligenta —Peterborough
- £76,930 - £96,160 a year
- Full-time
- Presentation skills
- Financial services
- Leadership
- Employee assistance programme
Quick apply
11d
Product Lead (N&DC)
Bakkavor —Spalding
- No degree
- Travel
- Agile
- Employee discount
- Life insurance
13d
Operations Team Leader
DSV —Thrapston
- Full-time
- Management
- Organisational skills
- Warehouse experience
- Annual leave
- Employee discount
Senior Team Leader (Production) - Night Shift (May 2026)
Del Monte (UK) Ltd —Wisbech
- Full-time
- Continuous improvement
- Communication skills
Quick apply
Production Team Manager - Fruit
Morrisons —Thrapston
- Management
- Supervising experience
- Communication skills
- Free parking
- Annual leave
Quick apply

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Customer Operations Team Leader - Transitional FTC
CITB —Peterborough
Experience in effectively handling customer queries and complaints. 2 paid volunteering days per year. Responsible for the effective resolution of escalated…
£37,312 a year
4d
Operations Team Leader
Cox Automotive —Peterborough
Maintain a calm and professional approach when dealing with colleagues and customers. Manheim Vehicle Solutions, part of the Cox Automotive Group, is a fast-…

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operations lead jobs near peterborough, cam

Customer Operations Team Leader - Transitional FTC

CITB -
Peterborough

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Job details

Full-time | Fixed term contract
£37,312 a year
4 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Gym membership
Paid volunteer time
On-site parking

Qualifications

Customer service
Continuous improvement
Mentoring
IT
Communication skills

Full job description

As a Customer Operations Team Leader, you will lead and supervise the day-to-day delivery of a customer operations team, ensuring that customer contact and processing across multiple channels is undertaken and completed by the team accurately, efficiently and effectively, whilst delivering a positive customer experience.

You will be responsible for the motivation and development of a team of Advisers with the aim to create a great place to work.

You will be responsible for prioritising and making decisions on workflow in order to deliver an excellent customer service meeting contractual or service level obligation.

Role: Customer Operations Team Leader (Transition Team)
Location: Peterborough/Bircham Hybrid (This role is based in Peterborough or Bircham 2-3 days per week). To support Induction and training, this role be required to be onsite for the first month, moving to hybrid working at the discretion of the line manager and based on business requirements
Hours of Work: Full-time (35 hours per week) between CITB's normal operating hours of 08:00 to 18:00 unless otherwise agreed
Contract: 12-month FTC/Secondment
Grade: TL1
Target Salary: £37,312

What You’ll Be Doing:

Responsible for leading, motivating and developing a team of customer advisers through effective management and coaching.
Conducting regular one-to-ones, performance reviews, and delivery of relevant training.
Accountable for delivering against team and individual performance targets to optimise productivity and customer experience. This to be delivered through the effective use of resourcing plans in collaboration with the wider Customer Operations team, monitoring daily workflows, implementing best practice and ongoing operational improvements.
Responsible for the team delivery of service quality, compliance and consistency with company standards and external regulatory requirements. This to be delivered through regular and ongoing sample checking, effective feedback and relevant actions to deliver demonstrable qualitative improvements.
Responsible for the effective resolution of escalated issues, queries and complaints.

Essential

Experience of managing operational delivery teams in a customer service or contact centre environment
Experience of leading, coaching, mentoring, developing and motivating teams
Strong communication skills – both verbal and written
Experience in effectively handling customer queries and complaints
Experience in a role where a detailed understanding of operational delivery processes is required
Demonstrable knowledge and effective use of Microsoft applications

Desirable

A recognised customer service qualification
Experience of working in a continuous improvement environment
Experience of CRM applications
Working within a regulated environment
Broad understanding of the construction industry

Special Conditions / Other Requirements:

Basic DBS check (Bircham)

Comply with CITB working arrangements policy

Ability to travel to other CITB locations, and occasional wider travel as required

For full details, please refer to the Role Profile

What You’ll Get in Return:

25 days holiday + bank holidays + 3 days Christmas shutdown
Generous pension scheme (up to 9% employer contribution)
Life assurance (4x salary)
Free onsite parking
Free onsite Gym (Bircham only)
Free onsite lunch and subsidised Costa Coffee (Bircham only)
2 paid volunteering days per year
24/7 GP Services
Professional development & funded training qualifications

Why Join CITB?

CITB has a clear purpose — to support the construction industry to have the skilled, competent, and inclusive workforce it needs, now and in the future.

Customers are at the heart of everything we do, and our culture of collaboration and empowerment means we work across the industry, and with partners, to deliver positive outcomes with impact. We’re focused on addressing the industry's most pressing challenges — from meeting current demand, to preparing for future skills needs.

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.

Safer Recruitment

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. A Basic DBS check is required for this post.

During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.

Work Location: In person

Apply Now

Refine Your Search

operations lead jobs in peterborough, cam

Customer Operations Team Leader - Transitional FTC

Operations Team Leader

Innovation Integration Lead

Operational Excellence Lead

Enterprise Planning Lead - 12 Month Fixed Term Contract

Product Lead (N&DC)

Operations Team Leader

Senior Team Leader (Production) - Night Shift (May 2026)

Production Team Manager - Fruit

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