Customer insight, voice and influence manager Work, Jobs in Peterborough, Eng (with Salaries)

Customer Insight, Voice and Influence Manager
Amplius —Rushden
- £53,200 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
3d
Marketing and Communications Manager
Rapidrop Global —Peterborough
- £50,000 - £60,000 a year
- Full-time
- Microsoft Office
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Events Manager - FTC
Compare the Market —Peterborough
- Full-time
- Hybrid work
- Management
- Project management
- Organisational skills
Senior Operations Manager
CUBIS Systems —Stamford
- Full-time
- Management
- Engineering
- ERP systems
- Referral programme
Quick apply
9d
Control Room Manager
GXO Logistics —Peterborough
- Up to £50,000 a year
- Analysis skills
- Continuous improvement
- Leadership
- Annual leave
- Employee discount
7d
Conference Assistant/Co-ordinator - Peterborough
Emcor —Peterborough
- £26,434 a year
- Full-time
- Communication skills
- Time management
- Employee assistance programme
- Referral programme
Quick apply
Commercial Manager
Anglian Water Services Ltd —Peterborough
- From £64,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- Leadership
- Annual leave
- Work from home
9d
Retentions Executive
Hometree (Cover) - Customer Operations —Peterborough
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Employee discount
Quick apply
Talent Development Partner
Diligenta —Peterborough
- £59,080 a year
- Full-time
- Classroom experience
- Employee assistance programme
Quick apply
Graduate Partner, PXT
Amazon UK Services Ltd. —Peterborough
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
1h
Policy & Insight Research Analyst
Charis Grants Ltd —Peterborough
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Data analysis skills
- Free parking
- Life insurance
Quick apply
Customer Service Specialist
Travelex —Peterborough
- £13.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
7d
Research & Policy Intern
Charis Grants Ltd —Peterborough
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Data analysis skills
- Free parking
- Life insurance
Quick apply
Reward And Benefits Manager
Carter Jonas —Peterborough
- Monday to Friday
- Analysis skills
- Driving
- IT
- Annual leave
- Referral programme
13d
Amazon Client Account Manager (Amazon Experience Essential)
Unified Retail Services Ltd —Huntingdon
- £30,000 - £35,000 a year
- Full-time
- Computer literacy
- In-person
- Communication skills
- Free parking
- Flexible schedule
Quick apply
3d
Attendance Coach
Inspire Education Group —Peterborough
- £28,074 a year
- Full-time
- English
- IT
- Communication skills
- Free parking
- Annual leave
11d
Business & Trade Media Relations Manager - EAME
Caterpillar —Peterborough
- £79,424 a year
- Full-time
- Travel
- Up to 25% travel
- Annual leave
2d
Insight Manager
Bakkavor —Spalding
- Analysis skills
- Travel
- Communication skills
- Employee discount
- Life insurance
7d
Business Development Executive
Potter and Moore Innovations Ltd —Peterborough
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Heavy lifting
Quick apply
3d
Customer Representative - St. Ives
Nationwide Building Society —Saint Ives
- From £26,500 a year
- Temporary
- Customer service
- Banking
2d

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customer insight, voice and influence manager jobs near peterborough, eng

Customer Insight, Voice and Influence Manager

Amplius -
Rushden

Apply Now

Job details

Full-time
£53,200 a year
3 days ago

Qualifications

Analysis skills
Communication skills

Full job description

Do you have experience using customer insight, data and engagement to improve services? Join Amplius as our Customer Insight, Voice and Influence Manager and help shape how we listen to, understand and respond to our customers.

You’ll lead the delivery of our Customer Influence Framework, working with teams across the organisation to turn insight into meaningful improvements, stronger customer experiences and better outcomes.

Salary: £53,200 per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5.15pm

Location: Hybrid with a weekly presence in our Milton Keynes, Rushden, Peterborough or Boston office

Please Note: Travel will be required across all Amplius offices

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Lead the delivery and continuous improvement of Amplius’ Customer Influence Framework, embedding a customer-focused and insight-led culture across the organisation.
Develop customer insight frameworks, segmentation models, dashboards and analytical tools to support strategy, service design and decision-making.
Translate customer feedback, data and trends into clear recommendations that drive service improvements and better customer outcomes.
Develop inclusive approaches to capture customer voice, supporting co-design, scrutiny and participation activities across customer groups.
Ensure compliance with regulatory requirements, including Consumer Standards and Tenant Satisfaction Measures (TSMs), through effective data collection, analysis and reporting.
Build strong relationships across Amplius and with external partners to embed customer-led approaches and promote best practice in insight and engagement.

What we’re looking for

A professional housing qualification at CIH Level 4 or equivalent.
Significant experience in customer insight, engagement or service improvement within housing, public or regulated sectors.
Strong knowledge of customer segmentation, insight frameworks and engagement methodologies.
Experience delivering insight, reporting and dashboards to influence strategic decision-making.
Ability to interpret complex data and customer feedback to identify opportunities and deliver practical service improvements.
Strong analytical, communication and stakeholder management skills, with a customer-focused, proactive and collaborative approach.

Important - DBS clearance and right to work in the UK are essential requirements for this role. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 9 August

Telephone interviews: 17 August

Interviews in Rushden: 21 August

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

Apply Now

Refine Your Search

customer insight, voice and influence manager jobs in peterborough, eng

Customer Insight, Voice and Influence Manager

Marketing and Communications Manager

Events Manager - FTC

Senior Operations Manager

Control Room Manager

Conference Assistant/Co-ordinator - Peterborough

Commercial Manager

Retentions Executive

Talent Development Partner

Graduate Partner, PXT

Policy & Insight Research Analyst

Customer Service Specialist

Research & Policy Intern

Reward And Benefits Manager

Amazon Client Account Manager (Amazon Experience Essential)

Attendance Coach

Business & Trade Media Relations Manager - EAME

Insight Manager

Business Development Executive

Customer Representative - St. Ives

I want to receive the latest job alerts for customer insight, voice and influence manager in peterborough, eng

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