Job Overview:
Dr. Laliwala and Partners are looking for a Senior Administrator to join their team at Westwood Clinic.
We are looking for people who are multi skilled and are able to perform under pressure. This position will require someone who is confident and experienced in leading a team and is themselves a team player.
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Typing letters, reports and associated documentation as required
b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
c. Managing all enquiries in an effective manner
d. Maintaining an accurate referrals database
e. Actioning all incoming email
f. Processing calling letters as requested
g. Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
h. Inputting data into the patient’s healthcare records as necessary
i. Processing referrals using the electronic referral system (ERS)
j. Processing requests for information i.e., SAR, insurance/solicitor’s letters and DVLA forms
k. Clinically coding data on System1
l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
m. Managing all administrative queries as necessary
n. Carrying out system searches as requested
o. Maintaining a clean, tidy, effective working area at all times
p. Supporting all clinical staff with general administrative tasks as requested
q. Maintaining and monitoring the practice appointment system.
r. Minute taking for meetings
s. Administrative support for safeguarding and vulnerable adults and children
t. Prescription processing
Qualifications
- Proven office and administrative experience in a medical or healthcare setting
- Strong leadership skills to effectively manage administrative tasks and team dynamics
- Excellent organizational and multitasking abilities
- Proficient in using office software and medical management systems
- Strong communication skills, both verbal and written
- Ability to maintain confidentiality and handle sensitive information responsibly
Job Type: Full-time
Pay: Up to £13.50 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- Medical Receptionist: 2 years (required)
Work Location: In person
