Full Time, Monday - Friday alternative 9-5 or 10-6, with occasional weekend and evenings.
We are looking for a friendly, organised and customer-focused Receptionist to join our Indigo Operations team, based in the heart of Peterborough city centre.
You will be the first point of contact for residents, visitors and customers, providing a professional, welcoming service while supporting the wider team with a range of administrative and housing-related tasks. This is a varied role that suits someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.
What you’ll be doing
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Acting as the first point of contact at reception, over the phone and face-to-face
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Supporting customers with queries relating to repairs, accounts, bills, estate issues and benefits
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Providing administrative support to the Service Manager and Assistant Manager
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Assisting with property allocations and lettings to minimise void periods
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Liaising with utility companies during void periods and recording meter readings
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Supporting tenancy administration, including renewals
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Raising purchase orders, processing invoices and managing stock
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Carrying out general office duties such as data entry, spreadsheets, filing, scanning, minute-taking and meeting organisation
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Supporting resident welfare checks and wider housing management administration
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Handling sensitive and confidential information in line with data protection requirements
What we’re looking for
Essential:
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Experience in an administrative or reception role
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Excellent customer service skills, both face-to-face and over the phone
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Strong IT skills, including Microsoft Word, Excel, Outlook and similar systems
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Good numeracy skills with the ability to handle basic rent and account calculations
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Ability to communicate clearly, patiently and tactfully
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Strong organisational skills and the ability to prioritise competing demands
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GCSEs (or equivalent) in English and Maths
Desirable:
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Experience working in housing or a customer-facing public service environment
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Knowledge of rent accounting or welfare benefits
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Experience using financial or housing management systems
Additional information
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This role requires a DBS check
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On site Parking Available
If you have the experience and drive to help us achieve our vision, we’d love to hear from you!
Please see attached job description for full details of the role.
We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!
No agencies please.
A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.
Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment.
There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.
You can find out more and the on the CKH website.
Members of the National Housing Federation, PlaceShapers, Homes for Cambridgeshire and Peterborough, the CBI and BuildEast.
