Helpdesk Work, Jobs in Peterborough (with Salaries)

Customer Support Administrator (Helpdesk)
ICE - Industrial Cleaning Equipment —Peterborough
- Full-time
- Communication skills
- Annual leave
Quick apply
3d
Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Microsoft Outlook
- SharePoint
- Time management
- Annual leave
- Referral programme
IT Project Engineer
Microbyte —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Azure
- Travel
- SharePoint
Quick apply
10d
IT Service Lead Engineer
HBP Group —Peterborough
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
Quick apply
Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
IT Project Engineer
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Azure
- Travel
- SharePoint
Quick apply

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Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
Either way, you combine enough technical understanding to read a ticket and judge it properly with the organisation and persistence to keep a busy desk moving.
£30,000 - £40,000 a year
Quick apply
Customer Service Desk Co-ordinator
Axis Automatic Entrance Systems —Northampton
Record and pass on any sales leads to the relevant Salesperson in a timely manner so that we can exceed our customers’ expectations on response times.

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Customer Support Administrator (Helpdesk)

ICE - Industrial Cleaning Equipment
Peterborough

Quick apply

Job details

Full-time
3 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Customer service call handling
Report writing
Inbound customer enquiry call handling
Report generation
Stakeholder liaison
GCSE
Microsoft Office Suite
Complaint handling
Customer interaction
Communication skills

Full job description

We are looking for an experienced and self-driven Customer Support Administrator you will be responsible for providing exceptional service to customers while managing key accounts and inquiries. You will act as the first point of contact for customer queries, ensuring timely responses and maintaining high service standards.

Responsibilities

Act as the first point of contact for customer inquiries, both over the phone and via email.
Manage key client accounts, responding promptly to all customer communications.
Liaise with internal and external stakeholders to provide updates and maintain accurate records in the company database.
Monitor and control open calls to ensure timely resolution and update tasks accordingly.
Prepare and send estimates for machinery and parts orders to customers.
Coordinate the delivery of loan machines to customers when necessary.
Handle customer complaints and escalate issues to the Head of Service Delivery when required.
Produce accurate reports for stakeholders and customers as needed.
Provide part details to the Parts Manager for sourcing from suppliers.
Organise machine collection and deliveries, ensuring accuracy with internal records.
Cover workflow for colleagues during their absence.
Contribute to process improvement initiatives and escalate issues to the Head of Service Delivery.

Requirements

What we’re looking for

You tick each of our -must-haves:

Educated to GCSE level or above with a pass in English and Maths (or equivalent).
Excellent telephone manner and communication skills.
Previous experience in a similar customer support role.
Strong customer service skills with attention to detail.

Bonus experience

Highly organised and able to work under pressure.
Proficient in Microsoft Office and other relevant software applications.
Ability to excel in a fast-paced, agile environment.
Innovative thinker who embraces change and contributes positively to improvements.
Professional demeanour and ability to handle customers effectively.

As a person, you are a self-starter who is motivated to kick start your own projects, welcomes challenges, seeks feedback from others, asks “How can I help” and then “How can we make this better”, shows perseverance on long-term goals, and generally goes above and beyond in their work.

Benefits

Competitive salary
Private healthcare
21 days annual leave plus bank holidays
Enhanced workplace pension scheme
Access to our discount and wellbeing portal, ICE Cube
Life assurance which is 2x annual salary
Bonus payment of £100.00 following 5 years’ service then an additional £25.00 for each subsequent year of service e.g. £125.00 following 6 years’ service
Holiday buy back scheme

At ICE we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business, and this position would suit someone who likes to hit the ground running and has a drive for success.

How we do it:

But we’re still growing, and that’s why we need you.

ICE is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at ICE are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Want to join our mission?

Join a team that's raising the standards across the industry - your next opportunity starts here!

Quick apply

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helpdesk jobs in peterborough

Customer Support Administrator (Helpdesk)

Service Desk Co-ordinator

IT Service Desk Analyst

IT Project Engineer

IT Service Lead Engineer

Help Desk Engineer

IT Project Engineer

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