Service desk Work, Jobs in Peterborough (with Salaries)

Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
Service Desk Analyst (4 Month Contract)
Taylor Rose —Peterborough
- Communication skills
7d
Help Desk Service Coordinator
Mencap —Peterborough
- £39,226 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Microsoft Outlook
- SharePoint
- Time management
- Annual leave
- Referral programme
Customer Engagement Coordinator
Evolving Networks Ltd —Peterborough
- From £12.71 an hour
- Part-time
- CRM software
- English
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Service Support Specialist
M Group —Saint Ives
- Rotating shift
- Communication skills
- Annual leave
- Employee assistance programme
Coalition Support Service Desk Technician
General Dynamics Information Technology —Molesworth
- £29.52 - £31.51 an hour
- Weekend availability
- Remote
- Computer literacy
- Bachelor's degree
- Travel
Service Support Specialist (3 Month fixed term contract)
M Group —Saint Ives
- Rotating shift
- Communication skills
- Annual leave
- Employee assistance programme
Help Desk - Squad Lead
Mencap —Peterborough
- £72,291 a year
- Continuous improvement
- Travel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
1d
Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK
General Dynamics Information Technology —Molesworth
- £33.97 - £35.19 an hour
- Bachelor's degree
- Travel
- No travel
IT Project Engineer
Microbyte —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Azure
- Travel
- SharePoint
Quick apply
11d
IT Service Lead Engineer
HBP Group —Peterborough
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
Quick apply
Identity & Access Governance Analyst
Mencap —Peterborough
- £37,214 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Technical Standards Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
IT Project Engineer
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Azure
- Travel
- SharePoint
Quick apply
Executive & Democratic Services Assistant vacancy at St. Ives Town Council
Cornwall Council —Saint Ives
- Front desk
- Communication skills
10h
Senior Cyber Security Engineer
Leidos —Huntingdon
- £61,500 - £78,800 a year
- Full-time
- Travel
- Agile
- Linux
- Annual leave
- Work from home
Performance Manager (6 month fixed term contract)
M Group —Saint Ives
- Night shift
- Continuous improvement
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
9d

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Service Desk Analyst (4 Month Contract)
Taylor Rose —Peterborough
Answering telephone calls from end users in a courteous and professional manner. Logging and responding to Incidents and Requests via the Service Desk Ticket…
7d

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service desk jobs near peterborough

Service Desk Co-ordinator

Microbyte Solutions Ltd -
Peterborough

Quick apply

Job details

Full-time
£30,000 - £40,000 a year

Qualifications

Incident queue management
Ticket management
Dispatching
Ticket management systems
Customer support
Customer interaction
Dispatch experience
Help desk

Full job description

Microbyte is looking for someone who genuinely cares about tickets landing with the right person at the right time. Someone who hates seeing a request go quiet, and who takes real pride in a service desk that flows. Someone who knows that a well-run queue is never luck, it is the result of somebody paying close attention.

This role sits in the engine room of our service desk, with real responsibility for how work flows through it. You may have come up through a service desk yourself and found you had a knack for organising the work around you, or you may have experience in a coordination or dispatch role. Either way, you combine enough technical understanding to read a ticket and judge it properly with the organisation and persistence to keep a busy desk moving.

Are you the kind of person who spots a ticket going stale and cannot leave it alone?
Do you enjoy working alongside engineers, understanding their workloads and helping them prioritise?
Have you been looking for a role where your organisation and judgement directly shape the customer experience?

This is a role with real day-to-day responsibility. You will drive the dispatch process alongside the team, keep queues healthy, and make sure every ticket sits with the engineer best placed to resolve it. You will be a familiar, trusted voice for clients wanting updates, and a steady hand for the engineers around you.

At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you are looking for.

Duties and Responsibilities

Manage ticket dispatch alongside the wider service desk team, aligning the right tickets to the right engineers based on skill set, workload and urgency
Carry out 72 hour checks to catch stale tickets, chasing updates and moving them forward before clients need to ask
Run regular case rundowns with engineers, reviewing their ticket lists to help them prioritise and keep workloads balanced
Handle customer queries on ticket progress with clear, honest and timely updates
Monitor queues throughout the day, spotting bottlenecks early and rebalancing work where needed
Escalate risks, ageing tickets and capacity concerns to leadership before they become problems
Identify recurring patterns in ticket flow and feed improvements back into how the desk operates
Keep dispatch and scheduling information accurate in our ticketing system so the whole team can trust it

Required Experience / Skills

A genuinely positive outlook, able to stay optimistic and constructive in a busy, reactive environment
Experience on an IT service desk (1st or 2nd line), in a service coordination or dispatch role, or ideally a blend of both
Enough technical understanding to read a ticket and judge its urgency, complexity and best owner
Highly organised and methodical – you can remain composed when the helpdesk gets busy
A confident, friendly communicator with clients and engineers alike
A natural sense of ownership, comfortable chasing, nudging and following through until things are done
Familiarity with PSA or ticketing systems is an advantage

Desirable

Experience in an MSP environment
Exposure to SLAs, triage processes or engineer scheduling

Location and Salary

Full time, office-based at our Peterborough Head Office. Monday to Thursday: 08:45 to 17:30 | Friday: 08:00 to 17:30. Salary: £30,000 to £40,000 dependent on experience.

Quick apply

Refine Your Search

service desk jobs in peterborough

Service Desk Co-ordinator

Service Desk Analyst (4 Month Contract)

Help Desk Service Coordinator

IT Service Desk Analyst

Customer Engagement Coordinator

Service Support Specialist

Coalition Support Service Desk Technician

Service Support Specialist (3 Month fixed term contract)

Help Desk - Squad Lead

Help Desk Engineer

Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK

IT Project Engineer

IT Service Lead Engineer

Identity & Access Governance Analyst

Technical Standards Manager

IT Project Engineer

Executive & Democratic Services Assistant vacancy at St. Ives Town Council

Senior Cyber Security Engineer

Performance Manager (6 month fixed term contract)

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