Director of customer success Work, Jobs in Pimlico, Gtl (with Salaries)

Product Director - Onboarding Experience
Wise Australia Investments —London
- £120,000 - £145,000 a year
Director of Scaled Customer Success, Global
Frontify AG —London
- Full-time
- Hybrid work
- Project management
- Leadership
- Annual leave
Director of Customer Success
Tenzo —London
- Full-time
- Hybrid work
- Management
- Sales
- Organisational skills
- Annual leave
- Work from home
Director of Customer Success
dmg::media —London
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
Customer Success Director
Finastra —London
- Full-time
- Management
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Business Development Manager (BDM) - Sevenoaks - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Sevenoaks
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Enterprise Account Executive, Restaurant Technology
FOODHUB —London
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Presentation skills
- Quick service & fast food restaurant
Quick apply
Business Development Manager (BDM) - Hammersmith - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Hammersmith and Fulham
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Senior Director, Head of International Network Compliance (EMEA)
Capital One UK —London
- Full-time
- Hybrid work
- In-person
- Leadership
- Communication skills
Business Development Manager (BDM) - London - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —London
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
VP, Customer Experience
ComplyAdvantage —London
- £225,000 - £290,000 a year
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
Director, Customer Success – KFC Europe
Yum! Brands —London
- £115,129 - £143,965 a year
- Hospitality
- Spanish
- English
5d
Enterprise Customer Success Manager
Didomi —London
- £65,000 - £75,000 a year
- Hybrid work
- Salesforce
- Analysis skills
- Project management
Quick apply
6d
SVP, Client Delivery (EMEA)
Accommodations Plus International —London
- Full-time
- Remote
- Sales
- Marketing
- Analysis skills
Quick apply
Director of Enablement & Performance
Gravitee —London
- Hybrid work
- APIs
- AI
- Communication skills
7d
Director, Customer Success Management
Salesforce —London
- Full-time
- Management
- Sales
- Salesforce
Customer Success Manager
Stotles —London
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Gym membership
Business Development Manager (BDM) - Wimbledon - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Wimbledon
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply

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director of customer success jobs near pimlico, gtl

Product Director - Onboarding Experience

Wise Australia Investments
London

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Job details

£120,000 - £145,000 a year

Full job description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

Job Description

We’re looking for a Product Lead to lead our Onboarding experiences at Wise. This role will oversee three of the most important teams in Wise: Consumer Onboarding, Account Setup, and Account Access & Recovery. Your mission is to ensure that every new customer - personal or business - can join Wise easily, securely, and with full clarity on how to get value from our products.

This is a high-impact leadership role where you’ll work across product, engineering, design, analytics, compliance, operations and marketing to dramatically improve conversion, eliminate drop-offs, and build a world-class onboarding experience for all our customers. You’ll report to the Onboarding & Scalable Growth Director and lead a team of talented PMs across the domain.

As the onboarding experiences lead, you’ll lead multiple cross-functional product teams responsible for:

Driving conversion for new personal customers: ensuring customers get to their first successful transaction quickly and with confidence
Eliminating drop-off across flows like signup, KYC, profile creation, and pricing understanding and transaction creation.
Owning the entire login, account recovery, and 2FA experience - one of the most sensitive and high-contact areas in our funnel
Improving the UX across onboarding journeys, especially for complex or regulated flows
Balancing growth with security, compliance, and operational scalability

This role will give you the opportunity to:

Make global impact: You’ll shape how millions of people and businesses experience Wise for the first time — and help them understand the value we offer in the most growth oriented teams we have in Wise
Drive measurable outcomes: You’ll own core product metrics like conversion rate, onboarding contact ratio, and 2FA cost per user — and be responsible for improving them
Own the UX: You’ll need a sharp eye for UX quality and the ability to collaborate deeply with design and research to ship exceptional user journeys that can raise the bar in Wise
Collaborate across the org: Partner with compliance, security, operations and marketing to align on shared goals and deliver cohesive experiences
Build and lead a high-performing team: You’ll support 3–4 PMs and their teams, helping them prioritise ruthlessly, move quickly, and focus on outcomes
Act as a leader – You will build and inspire your own team, but also other teams to contribute to our mission. Inspire teams with your ideas, knowledge and self-starting attitude

Qualifications

You’ve led onboarding or core conversion experiences in a fast-growing tech company, ideally with regulated or complex flows (e.g. fintech, identity, compliance)
You’ve owned end-to-end metrics like conversion or retention and know how to move them - not just launch features
You’re a UX champion with a strong product sense and attention to detail
You’ve led senior product managers and built strong, high-trust teams
You’re comfortable working across compliance, legal, ops, regional and marketing and know how to manage competing priorities
You’re data-driven and outcome-oriented - you know how to define success and keep teams focused on impact
You can operate strategically while rolling up your sleeves when needed
You communicate clearly and logically – You are able to effectively frame problems to influence across the team. You are comfortable communicating with internal and external partners on challenging issues, whether in written format or at sprint planning with the team
You’re not afraid of being a true lead, helping your team with hiring, learning skills you don’t know today to unblock things everywhere needed. You don’t stick to a “by the book” product manager role definition. You get it done

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on

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Refine Your Search

director of customer success jobs in pimlico, gtl

Product Director - Onboarding Experience

Director of Scaled Customer Success, Global

Director of Customer Success

Director of Customer Success

Head of Customer Value

Customer Success Supervisor

Customer Success Director

Business Development Manager (BDM) - Sevenoaks - Circa 41k Package - 53k OTE Uncapped

Enterprise Account Executive, Restaurant Technology

Business Development Manager (BDM) - Hammersmith - Circa 41k Package - 53k OTE Uncapped

Senior Director, Head of International Network Compliance (EMEA)

Business Development Manager (BDM) - London - Circa 41k Package - 53k OTE Uncapped

VP, Customer Experience

Director, Customer Success – KFC Europe

Enterprise Customer Success Manager

SVP, Client Delivery (EMEA)

Director of Enablement & Performance

Director, Customer Success Management

Customer Success Manager

Business Development Manager (BDM) - Wimbledon - Circa 41k Package - 53k OTE Uncapped

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