Senior Training and Quality Coordinator
*Internally known as Senior Training and Quality Monitoring Advisor
£ 33 ,000 - £ 36, 000 plus benefits
Reports to: Training & Engagement Manager, Face-to-Face Fundraising
Directorate: Marketing, Fundraising & Engagement
Contract: 15 month fixed-term contract
Hours: Full time 35 hours per week
Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) plus nationwide travel (at least 2 days per week)
Closing date: 29 July 202 6 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact [email protected] as soon as possible.
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
This is a unique opportunity where you will play an impactful role in supporting the Training & Compliance Managers, external suppliers & agencies, and fundraising teams to develop, implement, and manage the quality and compliance monitoring of our face-to-face campaigns.
This role will be both desk-based and ‘in the field’ meaning no day will be the same and you’ll discover something new every day. For example, some days you will be designing and delivering training to our fundraisers both in-person across the UK and virtually; shadowing fundraisers onsite; collaborating with internal and external stakeholders, suppliers, and agencies; developing engagement tools and materials, supporting on the delivery of mystery shopping programmes, identifying trends and improvements, contributing to the team’s strategy, and many more.
This is a great opportunity for someone with experience in a face to face fundraising role, or someone with extensive experience in a customer facing sales role, who enjoys travel and communicating with a diverse group of stakeholders.
Delivering inspiring training presentations to fundraisers across the UK and virtually, communicating CRUK’s work, including scientific research and compliant behaviours, in an easy-to-understand approach.
Design, develop and continuously improve training, engagement and support materials, including presentations, videos, engagement modules and recognition initiatives.
Monitor fundraising standards and compliance through observations, mystery shopping, call sampling and field-based assessments, providing coaching and feedback where needed.
What are we looking for ?
A background of working in training, compliance or fundraising (this could include experience within a customer facing sales role ), with strong training, facilitation, presentation skills to individuals and groups of people, and ideally with an ability to coach face to face fundraisers in the field.
Our organisation values are designed to guide all that we do .
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human : Act to have a positive impact on people
Together: Act inclusively and collaboratively
We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.
W e create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools . Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our careers web page .
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
Please note that applications can’t be edited once submitted .
Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.
For more information on this career opportunity please visit our website or contact us at [email protected] .
For more updates on our work and careers, follow us on: Linked In , Facebook , Instagram , X and YouTube .
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [email protected] or 0 20 3469 8400 as soon as possible.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
