Entry level customer service representative Work, Jobs in Plymouth, Eng (with Salaries)

Trainee Customer Service Representative (CSR)
The Pollard Group —Plymouth
- £21,200 - £25,000 a year
- Full-time
- Hybrid work
- CRM software
- Computer literacy
- Organisational skills
Quick apply

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Trainee Customer Service Representative (CSR)

The Pollard Group
Plymouth

Quick apply

Job details

Full-time
£21,200 - £25,000 a year

Qualifications

CRM software
Computer literacy
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Organisational skills
Customer support
Customer interaction
Account management
Communication skills
Office experience

Full job description

About Pollards Group

Pollards Group is a leading provider of print, marketing, fulfilment, and brand management solutions. Through our specialist divisions, including 63 Creative, we deliver innovative, end-to-end services to a wide range of clients across multiple sectors.

As part of our continued growth, we are looking to recruit a Trainee Customer Service Representative (CSR) to join our dynamic Client Services team.

The Role

This is an exciting entry-level opportunity for someone looking to build a career within a fast-paced, customer-focused environment. As a Trainee CSR, you will support the Client Services team in delivering exceptional service to our clients, learning all aspects of print, production, fulfilment, and account management.

You will receive hands-on training, exposure to live client projects, and the opportunity to develop into a fully-fledged Customer Service Representative within the business.

Key Responsibilities

Supporting the Client Services team with day-to-day account management
Assisting with processing client orders and managing job workflows
Liaising with internal departments including production, estimating, and logistics
Building an understanding of print and marketing production processes
Ensuring all client communication is timely, accurate, and professional
Maintaining internal systems and updating job information
Supporting the delivery of projects to agreed timelines and quality standards
Learning to identify opportunities for upselling and cross-selling services

What We’re Looking For

A positive, proactive attitude with a willingness to learn
Strong communication and interpersonal skills
Good organisational skills and attention to detail
Ability to work in a fast-paced environment and manage multiple tasks
A team player with a customer-first mindset
Basic IT skills (Microsoft Office; experience with CRM/MIS systems is a bonus but not essential)
Previous experience in a customer service or office-based role is advantageous but not required

What We Offer

Full training and structured development plan
Salary review after successful completion of probation (typically 6 months)
Clear career progression within the Client Services team
Opportunity to work with well-known brands and exciting projects
Supportive and collaborative team environment
Exposure to a wide range of services across the Group
Competitive benefits package

Career Progression

This role is designed as a pathway into a long-term career within Pollards Group. Successful candidates will have the opportunity to progress into a Customer Service Representative role and beyond, with potential to move into Account Management or other commercial functions.

Quick apply

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Trainee Customer Service Representative (CSR)

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