Of customer success Work, Jobs in Plymouth, Eng (with Salaries)

Head of Customer Success
Genuit Group —Stonehouse
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
10d
Customer Service Officer - Valuation Support Unit - Plymouth
HM Revenue and Customs —Plymouth
- £28,016 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
9d
Customer Service Advisor Part Time
EE —Plymouth
- £13,928.53 a year
- Part-time
- Annual leave
Customer Service Representative
Hertz —Plymouth
- Full-time
- Sales
- Customer service
- English
Customer Advisor
Pavers —Plymouth
- £13.00 - £13.50 an hour
- Part-time
- Employee discount
Quick apply
6d
Graduate Management Trainee - Plymouth
Enterprise Mobility —Plymouth
- Full-time
- Sales
- Customer service
- Bachelor's degree
Seasonal Customer Advisor
Pavers —Plymouth
- £13.00 - £13.50 an hour
- 8 hour shift
- Employee discount
Quick apply
6d
Business Development Manager (BDM)
Murray Group —Plymouth
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
1d
VISUAL MERCHANDISER (40 Hours, Plymouth)
Mango —Plymouth
- Full-time
- Sales
- Merchandising
- Communication skills
- Employee assistance programme
- Employee discount
Internal Sales Executive
REXEL —Plymouth
- Full-time
- Sales
- Annual leave
- Employee discount
Quick apply
CX Team Member
Foot Locker —Plymouth
- £10.00 - £13.85 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
14d
Merchandiser
Powerforce —Torpoint
- From £14.57 an hour
- Merchandising
- Annual leave
- Flexible schedule
Retail Assistant
Iceland —Plymouth
- £11.60 - £12.71 an hour
- Part-time
L'Oréal Luxe Multi-Brand Store Manager, Boots Plymouth (37.5 Hours)
l'Oréal —Plymouth
- Full-time
- Management
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Retail Sales Assistant
American Golf UK —Plymouth
- Up to £12.71 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
2d
EE Retail Advisor
EE —Plymouth
- £13.66 an hour
- Weekend availability
- Annual leave
- Employee discount
11d
Sales Assistant - 16 Hours
Bestway Group —Plymouth
- Part-time
- Customer service
- Communication skills
Quick apply
13d
Head of Channel (Merchants)
Genuit Group —Stonehouse
- Weekend availability
- Management
- Microsoft Office
- Plumbing
10d
Sales Adviser
Jewson —Tavistock
- Full-time
- Sales
- Employee discount
Retail Store Manager
The Works —Plymouth
- Retail management
- Leadership
- Employee assistance programme
- Employee discount

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Head of Customer Success

Genuit Group -
Stonehouse

Apply Now

Job details

Full-time
10 days ago

Benefits

Company pension

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Continuous improvement
B2B
Organisational skills
Leadership
Communication skills
Negotiation

Full job description

Closing Date for Application:

Tuesday 16/06/2026

ADEY, the market leader in the provision of residential water treatment products for closed loop heating and cooling systems in the UK, is looking for a Head of Customer Success to join the team.

Part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, ADEY has ambitious growth plans to continue protecting the world's heating and cooling systems, to have a positive impact on the environment and people's lives.

The Role

The Head of Customer Success will lead and develop customer-facing operations across Adey and Surestop, including Customer Services Teams and Order Fulfilment Teams.

This role is responsible for creating and executing a unified strategy that ensures outstanding customer service for installers and a seamless customer journey for

merchants across all trading markets.

The successful candidate will champion a customer-first culture, drive operational excellence, and deliver measurable improvements in customer satisfaction and loyalty.

We’d love someone who thrives in an office environment and enjoys being part of the day‑to‑day energy of the team. While there is flexibility when needed, this role is at its best when you’re on site, fully involved in the work and collaborating closely with colleagues. Being in the office means you’ll have immediate access to support, faster decision‑making, and plenty of opportunities to learn, grow, and make an impact.

Key Responsibilities

Leadership & Team Management:

Lead, coach, and develop Customer Services and Order Fulfilment teams across both brands.
Foster a high-performance culture focused on collaboration, accountability, and continuous improvement.

Customer Experience Strategy:

Design and implement a comprehensive customer success strategy for Adey and Surestop, aligned with business objectives.
Define and optimise the customer journey for installers and merchants across all trading markets.

Operational Excellence:

Oversee order fulfilment processes to ensure accuracy, efficiency, and timely delivery across both brands.
Implement best practices and technology solutions to streamline operations and enhance service quality.

Stakeholder Engagement:

Collaborate with Sales, Marketing, and Product teams to ensure a consistent and positive customer experience.
Act as the voice of the customer within the organisation, influencing product development and service improvements.

Performance & Reporting:

Establish KPIs for customer service and fulfilment teams, including response times, order accuracy, and satisfaction scores.
Monitor performance metrics and provide regular reports to senior leadership.

Continuous Improvement:

Drive initiatives to improve processes, reduce friction, and enhance customer loyalty.
Stay informed on industry trends and emerging technologies to maintain a competitive edge

The Person

Proven experience in a senior customer success or customer service leadership role, ideally within B2B or trade environments.
Strong understanding of customer journey mapping and service design.
Competent in all Microsoft Office programs; Word, Excel/Outlook.
Experience with CRM systems and order management platforms.
Excellent leadership, communication, and stakeholder management skills.
Commercial awareness and ability to align customer success strategy with business goals.
Able to listen carefully and assimilate information quickly.
Able to ask clarifying questions and provide accurate information.
Able to remain calm in pressurised circumstances and able to deal with difficult situations
Analytical mindset with ability to interpret data and drive decisions.
Excellent communication/ negotiation skills (face to face/ telephone/written).
Ability to prioritise work under pressure.
Excellent organisational skills.
Great attention to detail

The Benefits

25 days holiday, plus bank holidays
Pension contribution matched up to 8%
Life Assurance 3x base salary
Private health scheme
Genuit sharesave scheme

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.

Apply Now

Refine Your Search

of customer success jobs in plymouth, eng

Head of Customer Success

Customer Service Officer - Valuation Support Unit - Plymouth

Customer Service Advisor Part Time

Customer Service Representative

Customer Advisor

Graduate Management Trainee - Plymouth

Seasonal Customer Advisor

Business Development Manager (BDM)

VISUAL MERCHANDISER (40 Hours, Plymouth)

Internal Sales Executive

CX Team Member

Merchandiser

Retail Assistant

L'Oréal Luxe Multi-Brand Store Manager, Boots Plymouth (37.5 Hours)

Retail Sales Assistant

EE Retail Advisor

Sales Assistant - 16 Hours

Head of Channel (Merchants)

Sales Adviser

Retail Store Manager

I want to receive the latest job alerts for of customer success in plymouth, eng

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