It support Work, Jobs in Plymouth (with Salaries)

IT Support Assistant
Charlie Bears —Launceston
- £22,000 - £28,000 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- AI
- Free parking
- Employee discount
Quick apply
7d
IT Technician
Ted Wragg Multi Academy Trust —Plymouth
- £26,824 - £29,540 a year
- Full-time
- Software troubleshooting
- Customer service
- Travel
- Free parking
Quick apply
4d
IT Technician
Allan Webb Limited —Stonehouse
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Quick apply
7h
2nd Line IT Technician
Netlogix UK Ltd —Plymouth
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- In-person
- Annual leave
Quick apply
1st & 2nd Line Customer Support Technician
Care Control Systems Ltd —Tavistock
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
1d
Facilities & IT Support Assistant
Citizens Advice —Plymouth
- £25,877.80 - £26,551.20 a year
- Hybrid work
Technical Support Officer
Civic Recruitment Limited —Plymouth
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Technical Support Engineer
Keysight Technologies, Inc. —Paignton
- Part-time
- Computer Science
- Salesforce
- Engineering
9d
Part-time Administrator (Mobile Devices)
Capita —Dartmouth
- £11,739 - £25,155 a year
- Part-time
- Organisational skills
- IT
Facilities Management Systems Administrator
Mitie —Plymouth
- Full-time
- Organisational skills
- Employee discount
7h
Trustees (HR, Further Education, Marketing/Communications, Fundraising or Digital/IT specialists)
Lifeworks Charity —Dartington
- Hybrid work
- Human resources
- Communication skills

Discover related jobs

Based on your search for it support jobs.

1st & 2nd Line Customer Support Technician
Care Control Systems Ltd —Tavistock
As a 1st & 2nd Line Customer Support Technician, you'll be a key member of our Customer Service team, providing outstanding technical support and helping…
£25,000 - £27,000 a year
Quick apply
1d
Public Health Intelligence Analyst (Gambling Harm Prevention) - 37 Hours
Torbay Council —Torquay
Undertaking the role of Public Health Intelligence Analyst means you will be closely collaborating with a range of key stakeholders across the peninsula of…
£39,152 - £41,771 a year
Quick apply
9d

I want to receive the latest job alerts for it support in plymouth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Assistant

Charlie Bears -
Launceston

Quick apply

Job details

Permanent | Full-time
£22,000 - £28,000 a year
7 days ago

Benefits

Free parking
Employee discount
Sick pay
On-site parking

Qualifications

Desktop support
Windows
Microsoft Office
IT support
AI
Communication skills

Full job description

About the job

Company Description:

Charlie Bears are the makers of bears with personalities. Since being founded by Charlotte and William Morris in 2005, the brand has captured the hearts of collectors around the world with its beautifully hand-crafted, highly sought-after bears and characters.

Charlie Bears has grown from a single beloved brand into a house of brands, each with its own distinctive identity and purpose. Our four unique brands are designed to delight a diverse audience, from passionate collectors to thoughtful gift-givers, offering a bear or character to suit every occasion, sentiment, and personality.

At Charlie Bears, creativity, craftsmanship, and care are at the heart of everything we do. Together, we’re continuing to grow our global presence while staying true to the charm and storytelling that make our creations truly special.

Role Overview:

We’re looking for an enthusiastic and motivated IT Support Assistant to join our business IT team. If you’re passionate about technology and want to learn in a real-world, supportive setting, this could be a great fit for you.

You’ll help deliver a responsive, customer-focused IT service across the business. As the first point of contact for IT support, you’ll assist employees with a variety of technology needs and build valuable hands-on skills in both first- and second-line support.

You’ll join a supportive team that enjoys sharing knowledge and helping each other grow.

Responsibilities:

Provide responsive first-line IT support to colleagues across the global business, both remotely and face to face, ensuring a high standard of customer service.
Actively manage the IT service desk, logging, prioritising, troubleshooting, and resolving incidents and service requests, escalating where appropriate to maintain agreed service levels.
Troubleshoot and resolve desktop, hardware, software, and system issues, providing effective solutions or workarounds in a timely manner.
Assist with user administration, including creating, maintaining, and disabling user accounts, mailboxes, and access permissions.
Build, configure, deploy, and maintain end-user hardware, ensuring devices are secure and fit for purpose.
Install, configure, and maintain software applications, ensuring systems are kept up to date with patches, upgrades, and anti-virus protection.
Support the day-to-day operation, monitoring, and basic administration of servers, cloud platforms, and networked systems.
Assist with IT infrastructure maintenance, contributing to system reliability, performance, security, and backups.
Carry out general IT administration, including purchasing, licensing, supplier coordination, and documentation.
Support warehouse and operational technologies, diagnosing and resolving technology issues in fast-paced environments.
Contribute to IT improvement projects, system upgrades, and new technology rollouts.
Identify opportunities to enhance services through automation, AI adoption, training materials, and knowledge management.
Help enforce data protection, cybersecurity, and compliance standards, following organisational policies and best practices.
Create and maintain clear documentation for IT processes, procedures, and known issues.
Work closely with internal teams and liaise with external vendors and service providers when required.
Contribute ideas to improve IT policies, processes, and service delivery, and keep up to date with emerging technologies and industry trends.

Skills and Experience required:

A genuine interest in IT and enthusiasm for learning and developing technical skills.
Some experience or exposure to IT support, desktop support, or a technical role (commercial or educational).
Understanding of IT support principles and basic troubleshooting techniques.
Familiarity with Windows Operating Systems, Networking Concepts and Microsoft Office / Microsoft 365.
Interest or exposure to Core Business Applications such as ERP and Microsoft Power Platform
Strong communication skills, with the ability to support users via phone, email, and remote tools
A customer-first mindset and professional approach to supporting colleagues
Good organisation skills and attention to detail, especially when logging and troubleshooting issues
Ability to work independently, prioritise tasks, and escalate issues appropriately
Awareness of the importance of IT security, data protection, and confidentiality
Willingness to learn new systems, tools, and ways of working in a fast-paced environment

Right to Work Requirement

We cannot provide visa sponsorship or help with work permit applications for this position. Applicants need to already have the right to work in the UK.

Salary: £22,000 – £28,000 per year

Pay: £22,000.00-£28,000.00 per year

Benefits:

Employee discount
Free parking
On-site parking
Sick pay

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Launceston

Quick apply

Refine Your Search

it support jobs in plymouth

IT Support Assistant

IT Technician

IT Technician

2nd Line IT Technician

1st & 2nd Line Customer Support Technician

Facilities & IT Support Assistant

Technical Support Officer

Technical Support Engineer

Part-time Administrator (Mobile Devices)

Facilities Management Systems Administrator

Trustees (HR, Further Education, Marketing/Communications, Fundraising or Digital/IT specialists)

Discover related jobs

I want to receive the latest job alerts for it support in plymouth

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected