Technical support occupations Work, Jobs in Pocklington, Ery (with Salaries)

Technical Support Engineer (Level 1)
Stonemere IT —Kingston upon Hull
- Up to £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Technology Support Officer (Hull & Louth)
Lift Kingswood —Kingston upon Hull
- £33,309.80 - £36,974.88 a year
- Full-time
- IT
- School
8d
1st Line Support Engineer
The Spencer Group —Kingston upon Hull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- IT
- Free parking
Quick apply
1st Line Support Engineer – Layer8
Spencer Group —Kingston upon Hull
- Customer service
- Windows
- IT
14d
Experienced IT & Technical Support Agent (VoIP & Broadband)
Hull Fibre Limited —Kingston upon Hull
- £25,000 - £26,850 a year
- Full-time
- Computer networking
- IT
- Linux
- Employee discount
Quick apply
7d
Junior Level 3 Support Analyst
Anaplan —York
- Engineering
- Data analysis skills
- English
Quick apply
11d
Systems Support Technician
Innserve Ltd —Tadcaster
- £26,000 - £26,700 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Software Support Analyst
Spectrum —Hessle
- £26,000 - £28,000 a year
- Full-time
- SQL
- JavaScript
- Scripting
Quick apply
Senior Technical Support Engineer (Level 3)
Stonemere IT —Kingston upon Hull
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
1st Line Support Technician
Tevalis —Kingston upon Hull
- Weekend availability
- Hospitality
- Software troubleshooting
- In-person
- Free parking
- Employee assistance programme
Quick apply
11d
TEL Advisor
York St John University —York
- £28,778 - £30,378 a year
- Full-time
13d
Senior IT Technician
ST LEONARDS HOSPICE —York
- £48,087 - £55,026 a year
- Full-time
- Hospice
- Annual leave
- Employee discount
5d
System Delivery Technician
Tevalis —Kingston upon Hull
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Employee assistance programme
Quick apply
11d
Level 3 Support Analyst - AI Specialist
Anaplan —York
- Azure
- Engineering
- English
Quick apply
8h
Managed Print Support Specialist
Spectrum —Hessle
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Travel
- Free parking
- Referral programme
Quick apply
Desktop Technician
The British Library —Boston Spa
- £28,152 a year
- Full-time
- Maintenance
- Microsoft Office
- Presentation skills
8d
Customer Support Advisor (Fixed Term)
Podium —Howden
- 8 hour shift
- Analysis skills
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Senior IT Support Engineer
Simpson Associates —York
- Azure
- Windows
- Continuous improvement
Quick apply
Client Solutions Specialist
DNA Payments —Kingston upon Hull
- Employee assistance programme
Quick apply
3d
Business Technical Services Analyst II
FIS Global —York
- Full-time
- PMP
- Master's degree
- C++
- Annual leave
- Employee discount

I want to receive the latest job alerts for technical support occupations in pocklington, ery

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support occupations jobs near pocklington, ery

Technical Support Engineer (Level 1)

Stonemere IT
Kingston upon Hull

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Work from home
Company events
Private medical insurance
Employee discount
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

TCP
ITIL Certification
Driving Licence
Customer service
Windows
IT support
IT
TCP/IP
Communication skills

Full job description

We're recruiting for a role within our Service Desk Team, where you’d be responsible for handling initial technical issues, providing efficient solutions, and escalating complex problems to senior support engineers. The ideal candidate should have a strong customer service orientation, excellent communication skills, and a fundamental understanding of IT systems and technologies.

KEY RESPONSIBILITIES

1st Line Support: Respond to IT support requests via phone calls and tickets, providing first-response resolutions wherever possible.
Incident Logging and Triage: Accurately log incidents and service requests within the ticket system, assigning priority levels based on their urgency and impact to the customer.
Troubleshooting: Diagnose and resolve common technical issues, including hardware, software, and network problems.
Escalation: Escalate complex issues to Level 2 or Level 3 support engineers when necessary.
User Assistance: Provide user guidance and support for basic IT-related queries.
Documentation: Create and maintain accurate records of support requests and resolutions.
Customer Service: Ensure a high level of customer service and satisfaction in all interactions.
Shift Working: The role would be performed as part of a weekly shift rotation, alternating between an ‘early shift’ (07:00-16:00) and a ‘late shift’ (10:00-19:00) with a 1-hour lunch break and the option for remote working.
On-Call Cover: Help to cover the 24/7 emergency support service we provide to a subset of our customers, as part of a weekly on-call rota (currently 1 in every 7 weeks).

KEY REQUIREMENTS

Technical Skills:
Good knowledge of Windows operating systems and Microsoft 365 applications.
Understanding of common IT hardware and devices.
Strong troubleshooting and problem-solving abilities.
Basic understanding of TCP/IP networks.
Customer Service Skills:
Customer-focused approach, with a professional and friendly demeanour and telephone manner.
Excellent written communication skills.
Able to communicate effectively and explain technical topics in ways that make sense to each customer.
Organised: Ability to work in a fast-paced environment and manage multiple tasks.
Analytical Thinker: Ability to analyse issues and develop solutions.
Team Player: Supportive of colleagues with a willingness to collaborate and help the team.
Proactive: Self-motivated with a strong professional work ethic and a proactive approach to working.
Keen Interest: A desire to learn more and keep up to date with the latest in technology.
A valid UK driving licence and own vehicle: Necessary for attending customer sites where required.

DESIRABLE EXPERIENCE AND CERTIFICATIONS:

Previous experience in at IT support or infrastructure role, especially within an MSP environment.
Previous experience in a customer service role.
Microsoft 365 Fundamentals or equivalent.
CompTIA+ or equivalent.
ITIL Foundation or other relevant service management qualifications.
Level 3 qualification in an IT related subject.

KEY BENEFITS OF WORKING AT STONEMERE

Competitive Salary: Up to £28,000 per annum depending on experience.
Holiday Allowance: 25 days annual leave plus bank holidays, plus an extra day added for every 2 years of service (uncapped).
Annual Bonus: Linked to business performance.
Remote Working Flexibility: Flexibility to work from home.
Regular Progress and Benefit Reviews: Up to two reviews per year with management to discuss your progress and development (for example, pathways to Level 2 engineer), and any changes to benefits package.
Optional Private Healthcare: Access to the company private healthcare plan, currently with AXA.
Company Gatherings & Team Events: Regular events to foster team spirit and collaboration.
Company Laptop & Optional Mobile Phone: Provided for work purposes.
Free Office Parking: Convenient parking at the office.
Time off in Lieu (TOIL) system: Time worked outside of your normal shift hours can be claimed as TOIL to take back as leave.
Access to Online Training Platform: Study a variety of different topics to upskill yourself and develop your knowledge.
Time Off for Private Appointments: You can take up to two one-hour private appointments FOC within any 12-month rolling period.
Sick Pay: 5 paid days in a rolling 12-month period, then statutory pay / unpaid where necessary.
Enhanced Paternity and Maternity Leave: To support first time parents, we offer enhanced leave to help with the most special of times.
New Business Referral Program: If you refer a business that signs up for our support, you will receive a bonus based on their first month's fee.
New Staff Referral Program: If a person you’ve recommended joins the business and passes their probation, you will receive a bonus on your next salary payment.
Access to Discount Voucher System: Log into to our online HR system to gain access to discounts for many every-day purchases.

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance
Referral programme
Sick pay

Ability to commute/relocate:

Kingston upon Hull HU7 0YF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have a valid driver's license?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Kingston upon Hull HU7 0YF

Quick apply

Refine Your Search

technical support occupations jobs in pocklington, ery

Technical Support Engineer (Level 1)

Technology Support Officer (Hull & Louth)

1st Line Support Engineer

1st Line Support Engineer – Layer8

Experienced IT & Technical Support Agent (VoIP & Broadband)

Junior Level 3 Support Analyst

Systems Support Technician

Software Support Analyst

Senior Technical Support Engineer (Level 3)

1st Line Support Technician

TEL Advisor

Senior IT Technician

System Delivery Technician

Level 3 Support Analyst - AI Specialist

Managed Print Support Specialist

Desktop Technician

Customer Support Advisor (Fixed Term)

Senior IT Support Engineer

Client Solutions Specialist

Business Technical Services Analyst II

I want to receive the latest job alerts for technical support occupations in pocklington, ery

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected