Basic Salary of £32,000 + commission (2% of margin per month)
Company Overview
APS is the UK’s largest independent distributor of access equipment and aftercare services. The company is committed to delivering premium quality access and lifting solutions, supported by exceptional service, strong compliance standards, and a focus on safe working practices.
APS operates in line with its core values:
Trust | Integrity | Respect | Adaptability | Customer Focus
Join Our Team
Are you passionate about delivering outstanding customer service and enjoy building strong customer relationships? Do you have a commercial mindset with a talent for identifying sales opportunities? If so, we'd love to hear from you.
As our Spare Parts Salesperson, you'll play a vital role in supporting customers by supplying the right parts at the right time, helping to keep their access equipment operating safely and efficiently. Working with industry-leading manufacturers and a knowledgeable team, you'll combine technical understanding with sales expertise to deliver an exceptional customer experience while driving business growth.
This is an exciting opportunity for someone who enjoys a varied role where no two days are the same, working closely with customers, engineers, suppliers and colleagues across the business.
What You'll Be Doing
Deliver Outstanding Customer Service & Grow Sales
- Build strong relationships with customers, including rental companies, service engineers and end users.
- Respond promptly to customer enquiries by phone and email, providing accurate advice, quotations and pricing.
- Identify opportunities to upsell and cross-sell parts, accessories and product upgrades that add value for customers.
- Develop long-term customer relationships that encourage repeat business and customer loyalty.
- Work alongside the marketing team to support promotions, campaigns and sales initiatives.
Manage Parts Sales & Availability
- Process quotations, sales orders and invoices accurately and efficiently.
- Monitor stock availability, lead times and supplier performance to ensure customers receive parts as quickly as possible.
- Support purchasing and replenishment activities to maintain appropriate stock levels.
- Liaise with the warehouse team to ensure orders are picked, packed and dispatched accurately and on time.
Provide Technical Support
- Help customers and service teams identify the correct parts for their equipment.
- Interpret technical drawings, parts manuals and diagrams to ensure accurate part selection.
- Offer practical advice on parts compatibility, installation and maintenance.
- Troubleshoot customer queries and recommend suitable alternative solutions where required.
Keep Everything Running Smoothly
- Maintain accurate customer information and sales activity within the CRM system.
- Monitor sales performance, customer orders and parts usage to support business reporting.
- Assist with warranty claims, returns and credit requests in line with company procedures.
Safety & Continuous Improvement
- Follow all company policies, health and safety procedures and industry regulations.
- Stay up to date with new products, manufacturer updates and developments within the powered access industry.
- Contribute ideas that improve customer service, sales performance and operational efficiency.
What We're Looking For
We're looking for someone who:
- Has excellent customer service and communication skills.
- Is commercially aware and enjoys identifying opportunities to increase sales.
- Can build lasting relationships with customers and colleagues.
- Has strong organisational skills and excellent attention to detail.
- Is confident using computer systems and CRM software.
- Has experience within parts sales, engineering, plant machinery, automotive, powered access or a similar technical environment (desirable, but not essential if you have the right attitude and willingness to learn).
- Enjoys working as part of a collaborative and supportive team.
If you're customer-focused, commercially driven and enjoy solving problems, this is a fantastic opportunity to join a growing business where your contribution will make a real difference.
Key Competencies:
- Sales-oriented mindset with the ability to meet targets.
- Strong problem-solving and troubleshooting skills.
- Team player with collaborative approach.
- Self-motivated and proactive in following up on leads and customer needs.
- Excellent communicator.
- A willingness to drive sales and customer satisfaction.
- Work with wider APS sales team to promote the parts offering.
- Attend shows and promotional events.
- Promote initiatives to drive on line sales.
- Promote Outrigger pads to current and other market places both through marketing initiatives, on line shop promotion and cold calling.
Working Conditions:
Working hours - 8:00 am - 5:00 pm (40 hours per week)
Salary + commission (2% of margin per month)
Site based role
Job Type: Full-time
Pay: From £32,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay
Application question(s):
- What is your current salary and benefits?
- How will you commute to work on a daily basis?
- Are you able to commit to a 40 hour working week?
- What is your notice period?
- Do you have experience working in the Access / Construction Industry?
- How much experience in selling parts do you have?
Work authorisation:
- United Kingdom (required)
Work Location: In person
