customer service technician Work, Jobs in pontefract (with Salaries)

Apprentice Administrator
XBM Limited —Leeds
- From £16,640 a year
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
Quick apply
8d
Technical Services Field Support
Keepmoat Homes —Doncaster
- Full-time
- Microsoft Office
- Driving
- SharePoint
- Employee discount
5d

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Apprentice Administrator

XBM Limited
Leeds

Quick apply

Job details

Full-time
From £16,640 a year
8 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
GCSE
English
Administrative experience
Driving
Organisational skills
Contracts
Communication skills
Time management

Full job description

Purpose:

To meet the strategic objectives and service targets for XBM Limited

To be an ambassador for the company when dealing with our customers

To ensure the department is profitable and efficient, meeting the service levels required by the company

Key responsibilities:

To achieve the service levels in accordance with your department’s targets

To take calls and respond to emails of customer queries as per KPI’s set by the department

To order consumables based on customer requirements, doing all necessary checks

Monitor and order stock based on business and customer requirements.

Schedule technician service tickets based on SLA, skill sets and area.

To reconcile purchase orders and invoices, ensuring correct payments are actioned

To keep all database systems updated and correct, ensuring that customers are charged correctly for services provided

To complete all administrative and lease filing and scanning to Live -drive

To provide administrative support and guidance to XBM staff and customers

To maintain both Vantage and Live-drive databases as directed by the company standard

To be involved in XBM projects as and when requested

To support the Lease team in adding contracts to Vantage and contract checking, ensuring customers are being charged correctly.

To assist in the monthly billing process as and when required.

To support the Directors and the senior management team in ensuring the company core values are implemented at all times

Competencies

Have an effective and efficient telephone manner, and be able to communicate effectively with customers.

Have effective organizational and time management skills

Follow customer service department and health and safety procedures and share new and existing best practices with colleagues

Department Key Performance Indicators (KPI’s)

All filing and scanning complete with a clear desk by end of play Friday

Customer query response time to be within 4hours (acknowledge of email)

Activation of service contracts uploaded into Vantage within 5 working days

Key skills and behaviors

Good time management Planning and Preparation Strong Communicator

Self-motivated Independent thought processing Flexible

Proactive Personal goal setting Results Driven

Job Type: Full-time

Benefits:

Company events
Company pension
Free parking
On-site parking

Schedule:

Monday to Friday
No weekends

Ability to commute/relocate:

Leeds: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Experience:

Customer service: 1 year (preferred)
Administrative experience: 1 year (preferred)

Language:

English (required)

Job Type: Full-time

Pay: From £16,640.00 per year

Benefits:

Company pension
Free parking
On-site parking

Education:

GCSE or equivalent (preferred)

Language:

English (required)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

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