It support Work, Jobs in Pontyates, Cmn (with Salaries)

Digital Services Support Specialist (Carmarthen)
University of Wales Trinity Saint David —Carmarthen
- £26,707 - £30,378 a year
- Full-time
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- Annual leave
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Ever Nimble Ltd —Swansea
- £25,000 - £29,000 a year
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- Employee discount
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DigiTickets —Neath
- £27,000 - £32,000 a year
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Digital Services Support Specialist (Carmarthen)

University of Wales Trinity Saint David
Carmarthen

Apply Now

Job details

Permanent | Full-time
£26,707 - £30,378 a year
6 days ago

Benefits

Annual leave

Qualifications

Live chat
Technical troubleshooting
Customer interaction
Data collection
Help desk

Full job description

This is an exciting time to be joining the University as we continue our mission of transforming education and, by doing so, transform the lives of the individuals and communities connected to us.

If you work with us, you will belong to a community of dedicated people working together to achieve our mission. Whatever your area of expertise, UWTSD offers a work environment that is welcoming and inclusive. We have many different roles at the University, from academic experts, to professional and technical services staff; each one plays a part and can make a difference. We are proud of our people and they are at the heart of everything we do.

We are also proud of our history and our connection to it. The University’s Royal Charter is the oldest of any University in Wales and England after the Universities of Oxford and Cambridge. Today, we are a modern, confident and ambitious institution with campuses across 3 counties in South West Wales, as well as a campus in London and Learning Centres in Cardiff and Birmingham.

Learn more about the University and what it has to offer you by visiting our website here. We look forward to receiving your application.

Digital Services Support Specialist (Carmarthen)

Vacancy Ref

51753

Location

Carmarthen

Salary

£26,707 - £30,378 per annum *

Closing Date

Monday, September 7, 2026

- THE ROLE -

The Digital Services Support Specialist is the first point of contact for all in-person digital service enquiries, delivering an exceptional, inclusive, and user-focused experience to students, staff, and visitors.
This role combines technical troubleshooting with outstanding customer support, ensuring seamless access to digital resources, systems and learning spaces.
The post holder will provide practical support and clear guidance across multiple channels, mainly face-to-face, by phone, and live chat, while accurately logging and managing requests through the Service Management platform. They will diagnose and resolve issues, triage complex queries, and escalate where necessary, ensuring to maintain timely and effective service delivery.

The role will actively promote digital services support and resources, maintain learning spaces and equipment, and manage short-term device loans and specialist resources. A Digital Services Support Specialist contributes to continuous improvement by collecting service data, creating knowledge base content, and identifying opportunities to enhance the user experience.
As this is a user-focused role, it requires strong interpersonal skills, attention to detail, and the ability to work independently while supporting team collaboration. By combining problem-solving expertise with proactive engagement, it plays a vital role in ensuring that all users can confidently access and benefit from the university’s digital services.

Please refer to the job description for details on the essential criteria required for this role.

- ADDITIONAL INFORMATION -

Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days pro rata
For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk/jobs
This post is not eligible for sponsorship

Closing date: 7 September 2026
Interview date: To be confirmed

Function

Digital and Information Services

Status

Full Time

Type

Permanent

Hours

Apply Now

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