Technical support analyst Work, Jobs in Pontypool, Tof (with Salaries)

Technical Support Analyst
Safran —Cwmbran
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Communication skills
Schools Desktop Support Analyst - Blaenau Gwent Schools
Torfaen County Borough Council —Torfaen
- £32,597 - £35,412 a year
- English
- IT
1d
IT Service Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Employee discount
Quick apply
5d
Service Desk Analyst
Sysco —Portishead
- Full-time
- Bilingual
- Customer service
- English
IT Service Analyst
Legal & General Investment Management —Cardiff
- Azure
- SQL
- AWS
- Employee discount
5d
1st Line Support Analyst
Chorus —Bristol
- Up to £27,000 a year
- Azure
- Organisational skills
- IT
Quick apply
14d
Service Desk Analyst
Landmark Information Group —Bristol
- Customer service
- Communication skills
- Time management
6d
IT Service Desk Analyst
Office for Students —Stoke Gifford
- £29,187 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
2d
Service Desk Analyst - Swedish Speaking
Sysco International —Portishead
- Full-time
- Remote
- Bilingual
- Customer service
- English
Quick apply

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Schools Desktop Support Analyst - Blaenau Gwent Schools
Torfaen County Borough Council —Torfaen
Strive to meet and exceed Service Level Agreement (SLA) performance targets; Provide 1st/2nd line support to schools across the region;
£32,597 - £35,412 a year
1d

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technical support analyst jobs near pontypool, tof

Technical Support Analyst

Safran -
Cwmbran

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Job details

Full-time | Fixed term contract

Qualifications

Analysis skills
Presentation skills
Communication skills
Negotiation

Full job description

Published 06.30.2026

Company : Safran Seats Job field : IT Location : Cwmbran , Wales , United Kingdom Contract type : Fixed Term contract Contract duration : Full-time Professional status : Technician

# 2026-173682

Published 06.30.2026

Job Description

Job Summary
The Technical Support Specialist supports the implementation, operations and maintenance of an
effective technology stack focussed on delivering the support needed for the SGB business.
Providing support through both ServiceNow and ‘at-elbow', and working with other members of the
SGB IT Team and 3rd party suppliers, as well as stakeholders in the local business, this role assists
in supporting, implementing and maintaining all IT/IS/PLM solutions.
Responsibility for the day-to-day operational delivery of the technical solution also resides with the
Technical Support Specialist.
The Technical Support Specialist is a knowledgeable in most aspects of the Information Technology
deployed in the SGB business

Scope of Responsibilities

Provide day-to-day operational IT support for business users across:

o Newport (primary site)
o Cwmbran (offsite location)
o Brackley (smaller user base supported remotely)

Ensure continuity of IT services (“keeping the lights on”) across all supported sites.
Manage and resolve:

o Support tickets
o Incidents and system failures
o Service requests (e.g., new PCs, hardware deployment)

Contribute to project-related activities when required, although this is a smaller portion of the role.
Opportunity to get involved in improvement initiatives beyond BAU support.

But what else? (advantages, specific features, etc.)

What you'll bring :

Knowledge, Experience, Training and Qualifications

Ability to manage and prioritise stakeholder expectations at all levels ranging
from end user up to C-level
An ability to communicate complex technical issues to business users
An ability to work in a fast-paced environment with a dynamic and flexible
approach, as well as the ability to work under pressure
A collaborative approach to delivery working with various technical and
business departments.
Good working knowledge of networks, server and client products
Be able to handle a high degree of multi-tasking
Knowledge of the overall functioning of the information system
and its configurations

Excellent oral and written communication skills, including presentation
skills
Good communicator with the ability to form and maintain good
relationships internally and externally
Strong interpersonal, negotiation and influencing skills
Results orientated and organised with the ability to plan and deliver against
deadlines
Strong analytical, planning and problem solving skills
The ability to work with a minimal level of supervision and intervention
Self-motivated and possessing the ability to work on own initiative as well
as within a team

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technical support analyst jobs in pontypool, tof

Technical Support Analyst

Schools Desktop Support Analyst - Blaenau Gwent Schools

IT Service Analyst

Service Desk Analyst

IT Service Analyst

1st Line Support Analyst

Service Desk Analyst

IT Service Desk Analyst

Service Desk Analyst - Swedish Speaking

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