Technical support occupations Work, Jobs in Poole, Dor (with Salaries)

IT Support Trainee Technician
Faerch Group —Poole
- From £26,500 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Travel
Quick apply
[260820] IT Services Technician
Hill View Primary Academy —Bournemouth
- £26,824 - £29,540 a year
- Call to connect
- In-person
- Communication skills
- School
- Employee assistance programme
2d
ServiceDesk Technician
Arts University Bournemouth —Poole
- £25,804 a year
- Full-time
- English
- Organisational skills
10d
3rd Line ServiceDesk Analyst
Vissensa Limited —Lyndhurst
- £38,000 - £45,000 a year
- Full-time
- Analysis skills
- Travel
- Mentoring
- Free parking
- Work from home
Quick apply
4d
Product Consultant
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Technical Administrator (Solar)
Good Energy —Ringwood
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d

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IT Support Trainee Technician

Faerch Group -
Poole

Quick apply

Job details

Full-time
From £26,500 a year

Benefits

Cycle to work scheme
Company events

Qualifications

Technical troubleshooting
ITIL Certification
Driving Licence
Customer service
Computer literacy
GCSE
Microsoft Office Suite
Computer hardware
Communication skills
CompTIA A+
Help desk

Full job description

Faerch is a leading supplier of circular, rigid food packaging with integrated recycling capability. We serve food manufacturers, food service providers, and retailers worldwide through a network of state‑of‑the‑art production facilities across Europe and the US. Today, more than 5,400 employees are part of the Faerch Group, which is owned by A.P. Moller Holding.

Working at Faerch means joining a purpose-driven company focused on sustainability and innovation. We invest in your growth and offer a supportive, international environment where people can develop and thrive.

The Role

Are you passionate about technology and eager to start a career in IT?
We are looking for a motivated IT Support Trainee Technician to join our team and develop real-world technical skills.

Your working environment will be a mix of office-based work and hands-on IT support for our manufacturing teams on the factory floor, offering great variety. You will be part of Faerch Group IT, a team of approximately 25 IT support colleagues across the Group, and you will contribute to a global ServiceDesk supporting users across multiple sites.

In the UK, Faerch operates five sites, including Sutton and Ely. Your primary responsibility will be to support users in Poole, London, and Durham. Travel within the UK is expected to support both the London office and the production site in Durham.

You will report into Group IT and work closely with experienced colleagues who will support your learning and development.

Your Responsibilities

As an IT Support Trainee Technician, you will:

Provide first-line IT support to end users
Troubleshoot basic hardware and software issues
Assist with device setup, maintenance, and upgrades
Learn how to manage IT support requests, document issues, and follow IT processes
Work alongside experienced IT professionals who will support your development
Support the infrastructure team when needed, acting as “boots on the ground” at local sites

We’re Looking For

You are someone who has:

A strong interest in IT and problem-solving
Good communication and customer service skills
A willingness to learn and take initiative
Basic knowledge of computers and the Microsoft Office package (an advantage)
A positive, “can-do” attitude and strong team mindset

Who This Role Is Perfect For

School or college leavers
Candidates looking to start a career in IT

Qualifications (Preferable, Not Essential)

GCSE grades A–C or HND (or equivalent)
CompTIA A+, ITIL Foundation, or similar certifications
Basic proficiency in Windows operating systems
Familiarity with Microsoft 365, email clients, and remote support tools
Knowledge of Active Directory, Intune, or Azure is an advantage

Essentials

A valid driving licence and passport (travel will be required later as part of your development)
Ability to work both office-based and on the shop floor, supporting manufacturing teams

What We Offer

A role with both local impact and global exposure
A collaborative work environment with a flat hierarchy and open dialogue
The opportunity to learn, grow, and develop practical IT skills
A culture built on trust, accountability, and teamwork

Additional Information

Mon-Fri, 37.5 hours per week
Fully site-based at our Poole location (no remote working)
Participation in the on-call rota will be required as part of the role's development
Starting salary from £26,500 (trainee position)

Group Life Assurance
Bupa Cash Plan
Cycle to Work Scheme
Long Service Rewards
Safety Boot Contribution
Regular Company Events

Quick apply

Refine Your Search

technical support occupations jobs in poole, dor

IT Support Trainee Technician

[260820] IT Services Technician

ServiceDesk Technician

3rd Line ServiceDesk Analyst

Product Consultant

Technical Administrator (Solar)

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