Role title: HR Advisor
Reports to: HR Business Partner
Hours: Full time
Candidates must possess long-term right to work in the UK as sponsorship cannot be offered for this position.
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About the Role
The HR Advisor will provide a professional, efficient and customer-focused HR advisory service across the Company (approximately 120 employees across 3 locations), supporting managers and employees throughout the employee lifecycle.
Working closely with the HR Business Partner and wider business, the role will provide practical advice and guidance on HR policies, employee relations, absence management, performance, onboarding, probation and other day-to-day people matters, ensuring a consistent approach and compliance with relevant employment legislation.
The HR Advisor will also support the effective delivery of core HR processes, maintain accurate HR data and records, contribute to HR reporting and projects, and help develop a positive employee experience while maintaining confidentiality and high professional standards at all times.
Key Accountabilities
HR Advisory and Employee Relations
- Provide timely, practical and customer-focused HR advice to managers and employees on day-to-day people matters, escalating more complex cases to the HR Business Partner as appropriate.
- Manage low to medium-risk employee relations cases independently within Company policy and agreed HR guidance, escalating complex, sensitive or high-risk matters to the HR Business Partner as appropriate.
- Support managers with the application of HR policies and procedures, including absence, performance, conduct, capability, grievance, probation and flexible working processes.
- Prepare for and attend employee relations meetings where required, providing advice, guidance, note-taking support and follow-up correspondence in line with Company policy.
- Promote fair, consistent and legally compliant people practices across the business, maintaining confidentiality and professionalism at all times.
Employee Lifecycle and HR Operations
- Coordinate key employee lifecycle activities, including onboarding, induction, probation, contractual changes, family leave, leavers and exit processes.
- Draft and issue accurate HR documentation, including offer letters, contracts, variation letters, probation outcomes, resignation acknowledgements and other employee correspondence.
- Manage the HR inbox and respond to employee and manager queries promptly, ensuring issues are resolved or escalated appropriately.
- Support recruitment administration and candidate experience activities as required, including offer management, pre-employment checks and new starter coordination.
Absence, Wellbeing and Performance Support
- Monitor and report on sickness absence, supporting managers to complete return-to-work meetings and manage absence in line with Company policy.
- Provide guidance to managers on performance management activity, including objectives, review processes, informal conversations and formal process support where required.
- Contribute to employee wellbeing and engagement initiatives, helping to improve the employee experience and reinforce a positive workplace culture.
HR Systems, Data and Reporting
- Maintain accurate employee records and HR system data, ensuring information is kept up to date and handled in accordance with GDPR and Company requirements.
- Prepare regular and ad-hoc HR reports, including absence, holidays, headcount, starters, leavers and other people metrics as required.
- Collate and check payroll changes, ensuring relevant employee changes are submitted accurately and within agreed deadlines.
Policy, Projects and Continuous Improvement
- Support the review, communication and consistent application of HR policies, procedures and guidance documents.
- Contribute to HR projects and initiatives that support business needs, including engagement, benefits, process improvement, internal communications and employee value proposition activity.
- Identify opportunities to improve HR processes, templates and ways of working to deliver an efficient and professional HR service.
Health, Safety and Compliance
- Responsible for Health and Safety procedures and policies across the business.
- Requirement to be first aid trained and DSE assessor. (Training can be provided if qualifications are not held.)
- Ensure HR and Health and Safety processes and documentation are managed in a way that supports relevant law compliance, data protection and Company policy requirements.
- Undertake any other reasonable HR duties or project work as required to support the HR Business Partner and wider business.
Office Management
- Oversee the day to day running of the office, ensuring a safe, organised, and efficient working environment.
- Coordinate relationships with external suppliers in relation to the office.
- Organise office maintenance and repairs.
- Carry out other office management responsibilities as reasonably required to support the effective operation of the business.
Success Profile
Success in this role will be demonstrated by building trusted relationships with managers and employees, providing clear and consistent HR advice, managing low to medium-risk ER matters confidently, and delivering accurate, timely HR administration and reporting. The successful candidate will be proactive, organised and solutions-focused, with the judgement to balance practical business support, employee experience, compliance and appropriate escalation. They will be comfortable working at pace, challenging constructively and building strong relationships across colleagues and third parties.
- High emotional intelligence, self-awareness and empathy, with the ability to build trust and credibility quickly.
- Excellent written and verbal communication skills, with the ability to adapt style for different audiences
- Resilient, adaptable and comfortable operating in a fast-paced environment with shifting priorities.
- Critical thinker with strong problem-solving skills and the confidence to ask insightful and challenging questions.
Essential Skills, Experience and Qualifications
- Proven experience in an HR Advisor or similar HR role.
- Exceptional customer-facing skills, with a proven ability to build, maintain and manage stakeholder relationships.
- Experience advising managers and employees on HR policies, employee lifecycle matters and low to medium-risk ER casework.
- Experience supporting recruitment processes, including candidate communication, interview coordination, offer management, pre-employment checks and onboarding.
- Highly organised, with strong attention to detail and the ability to manage competing priorities and deadlines.
- Good understanding of UK employment law, HR best practice, data protection and confidentiality requirements.
- Experience using HR systems, maintaining accurate records and preparing HR documentation or reports.
- Experience maintaining HR data, documentation and employee changes that impact payroll, benefits, holidays or contractual terms.
- Clear and confident communicator, with strong written and verbal skills.
- Working knowledge of Microsoft Office 365 including SharePoint.
Desirable Experience
- CIPD Level 3 or Level 5 qualification or working towards a relevant HR qualification.
- Experience liaising with external providers such as occupational health, benefits, training or recruitment partners.
- Experience preparing people data and reports to support operational HR activity and informed decision-making
- Experience supporting internal or external audits
- Experience and understanding of ISO standards
- Experience with Health and Safety legislative requirements
- Mental health first aid qualification
- First aid at work qualification
- Full UK driving licence.
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