Job Introduction
Starting salary for this role is £44,075 (pro rata for part-time colleagues)
This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.
Learn more in our ‘More than just a job’ brochure on our careers site.
Make a difference at life’s most important moments
BCP Council is looking for a compassionate, experienced and motivated manager to lead our Bereavement Care Services. This is a unique opportunity to shape and deliver high-quality services that support residents and families during some of the most sensitive times in their lives.
As Team Co-ordination Manager, you will lead a dedicated team across our cemeteries and crematoria services, ensuring we provide a respectful, professional and efficient service to our communities.
About the role
Reporting to the Head of Strategic Development, you will:
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Lead and manage the Bereavement Care Team, ensuring high standards of service delivery
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Oversee day-to-day operations across bereavement services, including cremation and burial services
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Manage risk, business continuity and compliance with statutory requirements
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Develop strong relationships with funeral directors, faith groups, celebrants and stakeholders
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Drive service improvements, innovation and opportunities for income generation
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Manage budgets, performance and service delivery targets
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Handle complex and sensitive enquiries and oversee complaints and information requests
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Lead staff recruitment, training, development and performance management
This is a highly visible role requiring strong leadership, sound judgement and the ability to manage sensitive situations with care and professionalism.
About you
We are looking for someone who:
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Has experience managing and motivating teams in a busy, public-facing environment
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Can demonstrate empathy, resilience and professionalism when working with bereaved families
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Has strong organisational and communication skills, with the ability to manage competing priorities
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Can analyse data and use insight to improve services
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Builds effective partnerships with colleagues and external organisations
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Is committed to delivering high-quality, inclusive and customer-focused services
Essential requirements:
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Relevant degree or equivalent experience
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Proven experience of team management and performance management
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Strong IT skills, including Microsoft Office and office systems
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Excellent written and verbal communication skills
Desirable:
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Experience in crematorium, cemetery or bereavement services
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Knowledge of burial and cremation practices
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ICCM qualification (or willingness to work towards)
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Full UK driving licence
Additional information
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You will act as a key-holder for bereavement sites and may be required to respond to occasional out-of-hours emergencies
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The role requires flexibility to work across multiple locations
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You will be expected to handle confidential information in line with GDPR and FOIA requirements
Apply now
If you are a committed leader who can combine operational excellence with compassion and sensitivity, we would love to hear from you.
Join us in delivering a service that truly matters to our communities.
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
At BCP Council, inclusion is more than a promise – it’s how we work.
We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.
From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.
It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.
If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at Employee benefits | Working for BCP
Be the difference - Join an organisation that values you
More About us | Working for BCP
Basic DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to uphold this commitment.
As part of the recruitment process, applicants for this role will be required to undertake the appropriate level of Basic Disclosure and Barring Service (DBS) check. Please refer to the Role Profile for more details.
