Technical services assistant Work, Jobs in Port Talbot (with Salaries)

Technical Services Assistant
Siderise Insulation —Maesteg
- From £25,500 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
18h
IT Support and Systems Assistant
Cerebra —Swansea
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
5d
Assistant Asset Engineer
Transport for Wales —Pontypridd
- £31,500 - £33,000 a year
- Engineering
- Master's degree
- No degree
- Employee discount
13d
Software Engineer
Driver and Vehicle Licensing Agency —Swansea
- £39,163 a year
- Part-time
- Hybrid work
- Azure
- System design
- Java
- Free parking
- Annual leave
7d
Pharmacy Technician
Boots —Porthcawl
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Making Tax Digital - Associate
Azets —Swansea
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Tax experience
- Employee assistance programme
- Employee discount
Quick apply
Assistant manager
Columbia Sportswear Company —Bridgend
- £28,680 - £37,920 a year
- Full-time
- Sales
- Communication skills
5d
Accounts and Tax Assistant - Making Tax Digital
Azets —Swansea
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Tax experience
- Employee assistance programme
- Employee discount
Quick apply
5d
Senior Accounts & Tax Assistant - Making Tax Digital
Azets —Swansea
- Full-time
- Microsoft Office
- Accounting
- IT
Quick apply
Celtic Challenge Head Coach (Brython Thunder)
The Welsh Rugby Union —Pontyclun
- Full-time
- Hybrid work
- IT
- Free parking
- Employee assistance programme
5d
Market Street Team Leader
Morrisons —Llanelli
- Bakery
- Annual leave
- Employee discount
Quick apply
1d

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IT Support and Systems Assistant
Cerebra —Swansea
Support basic administration of Microsoft 365, Active Directory / Entra ID, groups, shared mailboxes, and access permissions under supervision.
£24,000 a year
Quick apply
5d
Customer and Operations Assistant
Carmarthenshire County Council —Ammanford
The post holder will ensure that customer enquiries are dealt with in an effective, efficient and friendly manner supported by the rest of the Customer and…
£13.88 - £14.32 an hour

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Technical Services Assistant

Siderise Insulation -
Maesteg

Quick apply

Job details

Full-time
From £25,500 a year
18 hours ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Employee discount
Enhanced maternity leave
Referral programme
Sick pay
On-site parking

Qualifications

CRM software
Customer service
English
Technical support
Microsoft Office
Administrative experience
Organisational skills
Construction experience
Communication skills
Time management

Full job description

Siderise Insulation Ltd is a UK-based manufacturer and supplier of acoustic and fire insulation solutions for the construction, marine, and transportation industries. With over 50 years of experience, we are committed to delivering high-quality products and services that meet our clients' specific needs. Our state-of-the-art facilities and focus on innovation allow us to produce cost-effective and efficient insulation solutions. We value our employees and provide ongoing training and development opportunities to ensure a positive work environment. If you are a talented and passionate individual seeking a rewarding career in the insulation industry, Siderise Insulation Ltd is the place for you.

The Technical Services Assistant will support the Technical Services team by coordinating technical enquiries, maintaining accurate records, supporting internal processes, and assisting with site service administration. The role will help ensure customers receive timely, accurate and professional technical support in line with company procedures and agreed response times.

Key responsibilities

Review, assess and triage incoming technical enquiries, assigning caseloads to Technical Engineers in line with agreed processes and response times.
Maintain accurate and up-to-date records within the CRM system, ensuring information is recorded in accordance with the technical process.
Build and maintain effective working relationships with internal stakeholders, team members and external contacts.
Carry out reviews of technical involvement on projects when required, including preparing project timelines, brief summaries and legacy data reports from internal systems.
Provide technical support by phone and email for enquiries that fall within the required competency level, following the company SKEB matrix.
Assist the Technical Services Advisors with data recording, reporting and additional administrative tasks as required.
Review site installation reports and provide comments in line with company recommendations.
Record site service reports, responses and related communication accurately within the CRM system.
Communicate with customers to clarify details, gather information and support the resolution of technical or site service queries.
Follow agreed processes of work and ensure all responses are completed and recorded within set timeframes and deadlines.
Liaise with external parties where required to support site service activity and customer enquiries.
Assist the Site Services Advisors with data recording, reporting and additional administrative tasks as required.
Manage the site service inbox, ensuring enquiries are reviewed, prioritised and actioned appropriately.
Issue QR codes for site visits and ensure relevant details are shared with the appropriate stakeholders.
Organise Site Service Engineer diaries, including scheduling appointments across the UK and EU.
Reschedule visits when required, communicating changes clearly and promptly to all relevant parties.
Manage survey requests by creating work orders in CRM systems, allocating time in Site Service Engineer diaries and sending meeting invitations in line with the required lead times.
Download Product Installation Training information from survey provider on a weekly basis, update the relevant spreadsheet, and create and issue certificates as required.
Assist the Site Services Coordinator with data recording, reporting and additional administrative tasks as required.

Qualifications

Higher education qualification
Hold a C or above in Maths and English G.C.S.E (or equivalent)
Construction / façade product experience (desirable)
ASFP level 2 in Passive Fire Protection (or willingness to attain whilst in post)

Job Function Technical Knowledge and Skills

Experience in passive fire protection systems (desirable).
Experience within a customer focused environment offering product and service advice.
Excellent communication and interpersonal skills to interact effectively with team members and stakeholders.
Experience working in an administrative, customer service, technical support or coordination role (preferred).
Strong attention to detail with the ability to maintain accurate records and follow defined processes.
Ability to communicate professionally, both written and verbally.
Ability to multi task, prioritise workload and work to agreed timeframes and deadlines.
Competent user in Microsoft Office and general online web functions, willingness to learn use of CRM systems and survey tools.
A proactive and organised approach, with the ability to support team objectives and contribute to a high standard of customer service.

Personal Attributes

Strong communication skills.
Customer focused.
Strong organisational skills.
Excellent attention to detail.
Problem solver.
Adaptable.
Good initiative.

Job Type: Full-time

Pay: From £25,500.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

technical services assistant jobs in port talbot

Technical Services Assistant

IT Support and Systems Assistant

Assistant Asset Engineer

Software Engineer

Pharmacy Technician

Making Tax Digital - Associate

Assistant manager

Accounts and Tax Assistant - Making Tax Digital

Senior Accounts & Tax Assistant - Making Tax Digital

Celtic Challenge Head Coach (Brython Thunder)

Market Street Team Leader

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