Helpdesk manager Work, Jobs in Portbury, Som (with Salaries)

Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Bristol
- Full-time
- Travel
- In-person
Quick apply
Facilities Coordinator
JLL —Bristol
- Travel
IT Services Lead
Redkite Law —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
Quick apply
IT Services Lead
Redkite Solicitors —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
10d
IT Service Desk Agent
TRG UK Ltd —Bristol
- £26,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
12d
Facilities Officer
Cardiff Sixth Form College —Cardiff
- £25,500 - £26,500 a year
- Overtime
- Heavy lifting
- Maintenance
- Programmable logic controllers
- Free parking
- Health & wellbeing programme
Quick apply
12d
Maintenance Officer
Cardiff Sixth Form College —Cardiff
- £33,000 - £36,000 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Receptionist/Administrator
Cotham School —Bristol
- From £8,465 a year
- Part-time
- Microsoft Office
- Accounting
- Front desk
- Free parking
- Employee assistance programme
Quick apply
10d
Multiskilled Host
CBRE —Bristol
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee discount
IT Service Desk Engineer
Bupa Dental Care —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- IT
- In-person
10d
Sales Administrator
TRG UK Ltd —Bristol
- £25,500 - £26,000 a year
- Full-time
- Sales
- Salesforce
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Multi-Skilled Host
CBRE —Bristol
- From £29,000 a year
- Full-time
- Customer service
- Continuous improvement
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
2nd Line Support Analyst
Sharp —Bristol
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
12d
IT Applications Support Technician
Osborne Clarke —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Housekeeper
North Bristol NHS Trust —Bristol
- £25,272 a year
- Full-time
- IT
- Communication skills
- Time management
10d
Regional Sales Manager, Corporates, GPS
HSBC Global Services Limited —Bristol
- Full-time
- Sales
- Business development
- Banking
Electrical Technician
CBRE —Bristol
- Full-time
- Customer service
- HVAC
- Communication skills
IT Field Engineer – Based in Cardiff or Bristol
Renault UK —Bristol
- £35,700 a year
- Full-time
- Travel
- Organisational skills
- Annual leave
- Employee discount

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Facilities Helpdesk Manager

CBRE -
Newport

Apply Now

Job details

Full-time

Qualifications

GCSE
Time management

Full job description

CompanyProfile

CBRE’sGlobal Workplace Solutions delivers end-to-end facilities management,engineering services, project management, and workplace support. Our teamscombine technical expertise with a commitment to service excellence,innovation, and compliance. Through our engineering talent, digital tools, andfocus on ESG and sustainability, CBRE helps clients reduce risk, driveperformance, and enhance the workplace experience for their people.
Job Title: HelpdeskManager
CBREGlobal Workplace Solutions is a leading global provider of integratedfacilities and corporate real estate management. We are recruiting a HelpdeskManager to join the team located in Newport, Wales .

Role Summary:
Responsible for the management, performance and delegationof activities to the team Helpdesk Advisors within your business unit.
Ensure the Helpdesk Advisor Team understand the Life Cycleof a Work Order and facilitate a smooth handover of work orders to theoperational team.
Understand Training Needs Analysis of the Helpdesk Advisorsto ensure that all team members have access to / received required training,relevant to the needs of the individual, team and business.
Evaluate, review and implement continuous improvementprocess changes.
Competent in coaching and mentoring of a small team ofHelpdesk Advisors and managing performance of the team including but notlimited to writing and delivering monthly one-to-one meeting with team members.
Support the Management Team on training and roll-out of anyagreed processes, and incorporate any changes necessary in your duties,methods, working hours and procedures.
To achieve a high degree of customer and suppliersatisfaction, apply logic and common sense to requests for assistance, ensuringthat identified criteria are escalated in accordance with procedures.
Establish and maintain excellent customer relationships anddevelop confidence in our systems and processes.
Ensure compliance with all CBRE policies, procedures anddirectives.
Proactively act in a manner that supports a healthy andsafe work environment through effective management of incidents and hazards.

Experience Required:
A good basic education isessential, with at least GCSE passes in Maths and English or equivalent.
Higher educationalqualifications to ‘A’ level/HNC/D or degree would be beneficial orequivalent.
Experience working within a Facilities environment
Committed to service deliveryexcellence
Confidential and discreteapproach
Calm manner and able to workunder pressure dealing with conflicting priorities
Self-motivated and systematic
Results/task orientated
Attention to detail andaccuracy
Excellent time management andorganisational skills
Commitment to continuousimprovement
Ability to work as part ofteam and individually

Apply Now

Refine Your Search

helpdesk manager jobs in portbury, som

Facilities Helpdesk Manager

Facilities Coordinator

Facilities Coordinator

IT Services Lead

IT Services Lead

IT Service Desk Agent

Facilities Officer

Maintenance Officer

Receptionist/Administrator

Multiskilled Host

IT Service Desk Engineer

Sales Administrator

Multi-Skilled Host

2nd Line Support Analyst

Service Desk Advisor (First Line Helpdesk)

IT Applications Support Technician

Housekeeper

Regional Sales Manager, Corporates, GPS

Electrical Technician

IT Field Engineer – Based in Cardiff or Bristol

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