Customer experience leader Work, Jobs in Porth, Rct (with Salaries)

Customer Experience Advisor
Transport for Wales —Pontypridd
- CRM software
Customer Service Supervisor
Transport for Wales —Pontypridd
- Weekend availability
- Customer service
- Team management
- Training & development
Enforcement Agent - Rhondda
Dukes Bailiffs Limited —Rhondda
- £28,500 - £100,000 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Health & wellbeing programme
- Flexitime
Quick apply
Service Colleague (Express)
ASDA —Pontypridd
- £13.10 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Community Housing Officer
Trivallis —Pontypridd
- £39,486.13 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Annual leave
Quick apply
2d
Warehouse Operative - Evenings
Evri —Cardiff
- £12.71 an hour
- Part-time
- Annual leave
10d
Senior Resource Coordinator
Wilmington plc —Cardiff
- £32,200 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Recruiting
- Annual leave
- Employee discount
7d
Warehouse Operative
Evri —Cardiff
- £12.71 an hour
- Full-time
- Annual leave
9d
Customer Data Research Co-Ordinator
Transport for Wales —Pontypridd
- Microsoft Powerpoint
- Presentation skills
- Analytics
Production Associate
Ecolab Inc. —Llantrisant
- Full-time
- Computer literacy
- Laboratory experience
- Computer skills
Business Development Executive
Tes Global —Llantrisant
- Full-time
- CRM software
- Business development
- Communication skills
Quick apply
General Manager
Gatto Lounge —Pontypridd
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Casual dining restaurant
- Employee discount
Quick apply
12d
Carriage Cleaner
Transport for Wales —Pontypridd
- Part-time
- Cleaning
- Communication skills
Operations Leader
Revvity —Llantrisant
- Engineering
- Continuous improvement
- Travel
New Product Development Lead
Transport for Wales —Pontypridd
- Hybrid work
- Presentation skills
- Communication skills
9d
Stock Control Supervisor
Booker Group —Cardiff
- Sales
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Senior Commercial Manager
Transport for Wales —Pontypridd
- Databases
- Project management
- Contracts
Warehouse Operative Twilights
Evri —Bridgend
- £12.79 - £19.19 an hour
- Overtime
- Annual leave
Customer Insight and Research Manager
Transport for Wales —Pontypridd
- Marketing
Head of People
Cwm Taf Morgannwg University Health Board —Abercynon
- £67,583 - £78,530 a year
- Full-time
- Hybrid work
- Recruiting
- Leadership
- Analytics
14d

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Customer Experience Advisor

Transport for Wales -
Pontypridd

Apply Now

Job details

Fixed term contract

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Microsoft Office Suite
Complaint handling
Customer interaction
Welsh

Full job description

Please note: this is a month fixed-term contract
The Role
Provide first line support to customer enquiries and complaints across telephone, email and other channels supporting projects such as, fflecsi, Concessionary TravelCards, Transport for Wales Passenger Assist along with supporting other projects as required and where contracts are secured.
You will be required to work various shifts between the hours of 8am - 4pm, Monday - Sunday.
Role responsibilities
Support the successful operation of the Contact Centre by providing first line telephone support along with email and social media channel support to customers by undertaking varied actions in line with our projects.
Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, live chat, email and social media to resolve issues in a timely manner ensuring a high-quality service to our customer. Provide accurate and consistent information in response to queries/complaints to deliver the highest level of service across all contracts managed by the Contact Centre.
Complete daily administrative tasks on various systems to ensure seamless operation of all the telephony service contracts undertaken by the Customer Experience Advisors. Use the CRM system to respond to customer emails in a professional and timely manner.
Demonstrate a comprehensive understanding of various TfW projects by keeping abreast of changes to ensure that information is effectively communicated to customers.
Use initiative to inform customers of any potential changes, gaining insight by building relationships with various internal and external stakeholders to ensure a positive end to end customer experience.
Who we're looking for
Previous experience working in a customer service role.
Experience of using a variety of IT systems.
Experience handling high volumes of customer queries and complaints.
Experience of communicating to customers through email channels.
Familiarity with Microsoft Office software (Including Microsoft Excel).

Welsh Language Skills
While not essential for this role, Welsh language skills would make a great addition to your application.
TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities
We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are
Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

Next steps
See attached Job Description for further details and how to apply. If you want to find out more about what we're doing in Wales, see our Annual Report.
We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.
This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Apply Now

Refine Your Search

customer experience leader jobs in porth, rct

Customer Experience Advisor

Customer Service Supervisor

Enforcement Agent - Rhondda

Service Colleague (Express)

Community Housing Officer

Warehouse Operative - Evenings

Senior Resource Coordinator

Warehouse Operative

Customer Data Research Co-Ordinator

Production Associate

Business Development Executive

General Manager

Carriage Cleaner

Operations Leader

New Product Development Lead

Stock Control Supervisor

Senior Commercial Manager

Warehouse Operative Twilights

Customer Insight and Research Manager

Head of People

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