About The Jubilee Hotel
The Jubilee Hotel is a busy 77-bedroom seafront hotel in Weymouth, incorporating The Three Chimneys Smokehouse & Grill, the Secret Garden Spa and our growing range of entertainment facilities.
We are not a traditional hotel. We aim to be quirky, welcoming and memorable, offering our guests much more than simply a room for the night. Our facilities include Escape Dungeons, karaoke rooms, AR darts, shuffleboard, private hot tub and sauna experiences, spa treatments, games and dining.
Our Reception Team is the central hub of the hotel. From the moment a guest makes an enquiry until they check out and leave their review, Reception helps bring every part of their experience together.
As the business has expanded, we are growing our Reception Team and introducing a dedicated Reservations Office. This creates opportunities for team members who enjoy customer service, organisation, administration, sales and taking ownership of additional projects.
Benefits
- A share of staff tips
- The Jubilee Reward Scheme
- Birthday vouchers
- 20% discount on drinks
- 40% discount on food
- 20% discount on hotel rooms
- 50% discount on Games Pit Activities.
- 50% discount on our private Hot Tub and Sauna Garden
- Between 20% and 50% off spa treatments
- Workplace pension scheme
- Salary sacrifice schemes
- Opportunities to increase your pay by completing additional training and responsibilities
- Highly paid apprenticeships may be available to eligible team members
- Opportunities for progression into senior, supervisory and management positions
- Additional administrative and project-based work may be available during quieter winter periods
The Role
We are looking for positive, organised and customer-focused individuals who want to help us deliver a five-star experience to our guests.
Previous hotel or Reception experience would be beneficial, but it is not essential. Full training will be provided to the right person. A positive attitude, reliability, confidence using computers and the ability to remain calm while multitasking are more important to us.
You will help guests with hotel stays, restaurant bookings, spa experiences, entertainment activities, parking and general enquiries. You will also work closely with Housekeeping, Maintenance, Restaurant, Kitchen, Spa and Management to ensure that each guest’s stay runs smoothly.
As our Reservations Office develops, there may also be opportunities to specialise in areas such as reservations, guest communications, group bookings, administration, marketing, events, sales, recruitment or other projects that match your skills and interests.
We particularly welcome candidates who enjoy taking ownership of additional administrative projects, especially during quieter winter periods, and who would like to contribute ideas to help the business improve and grow.
Main Responsibilities
- Taking hotel, restaurant, spa and entertainment reservations by telephone, email and online systems
- Responding professionally and helpfully to guest enquiries
- Checking guests in and out
- Creating a genuine, friendly and efficient arrival and departure experience
- Processing reservations and allocating bedrooms
- Monitoring guests’ stays and resolving concerns quickly and professionally
- Processing payments accurately
- Promoting and upselling hotel facilities, upgrades and experiences
- Helping guests understand their parking options
- Coordinating with other departments to manage the overall guest experience
- Completing shift checklists and Reception administration
- Recording information accurately on our property management and booking systems
- Supporting the development of our Reservations Office
- Helping to maintain a clean, organised and welcoming Reception area
- Assisting other departments when reasonably required
- Taking ownership of additional administrative or operational projects where appropriate
What We Offer Our Team
We are committed to:
- Providing a structured induction and a clear initial training plan
- Assigning a mentor to support you during your training
- Understanding your goals, strengths and interests
- Creating opportunities for personal development and progression
- Providing additional training that can lead to increased responsibilities and pay
- Respecting your time off and supporting a healthy work-life balance
- Giving team members clear authority to make appropriate decisions
- Providing the tools, information and training needed to succeed
- Encouraging ideas and listening to team members’ suggestions
- Recognising and rewarding a positive attitude, contribution and hard work
- Being transparent, approachable, inclusive and supportive
- Making reasonable adjustments wherever possible to help people succeed in the role
Our Ideal Candidate
You will be:
- Kind, respectful and positive
- Reliable, trustworthy and punctual
- Professional in person, over the telephone and in writing
- Confident delivering excellent customer service
- Comfortable using computers and learning new systems
- Familiar with Microsoft Office or similar software
- Organised and attentive to detail
- Able to process information and payments accurately
- Calm and solutions-focused during busy periods
- Confident communicating with guests and colleagues
- Adaptable and willing to help across the business when needed
- Able to identify tasks that need completing without always waiting to be asked
- Interested in contributing ideas and helping the business improve
- Comfortable promoting and selling hotel facilities and experiences
- Willing to follow all relevant health, safety, hygiene and company procedures
You do not need to have a loud or outgoing personality to succeed. You may be bubbly and engaging, or quiet, courteous and highly efficient. We want you to provide great service while still being yourself.
Experience
Experience within a hotel, Reception, reservations, tourism, hospitality, administration, sales or customer service role would be advantageous.
However, previous experience is not essential, as full training will be provided to candidates who demonstrate the right attitude, reliability and willingness to learn.
A full driving licence is preferred.
Job Types: Full-time, Permanent
Pay: £12.71-£13.50 per hour
Benefits:
- Discounted or free food
- Employee discount
Work Location: In person
