Hub manager Work, Jobs in Portsmouth, Ham (with Salaries)

Resident Liaison Officer - Social Housing
Sureserve —Havant
- £27,976 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5h
Office Manager
Inspired Villages —Horndean
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Annual leave
- Employee assistance programme
8d
Employer Engagement Co-ordinator
Portsmouth City Council —Portsmouth
- £19,236 - £36,363 a year
- Travel
- Communication skills
4d
Assistant Project Manager
Bridges Electrical Engineers —Portsmouth
- Full-time
- Management
- Driving
- Construction experience
- Employee discount
- Referral programme
Quick apply
Business Support Officer
UK Health Security Agency —Fareham
- £28,547 - £35,576 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
9d
Point of Care Testing Coordinator
Portsmouth Hospitals University NHS Trust —Portsmouth
- £49,387 - £56,515 a year
- Full-time
- Computer literacy
- Writing skills
- Laboratory experience
Quick apply
8d
Senior Forest Manager
Tilhill Forestry —Alton
- Full-time
Quick apply
Assistant Manager
Heritage - BRA_208 —Portsmouth
- Full-time
- Customer service
- English
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Senior Administration Assistant
The Thinking Schools Academy Trust —Portsmouth
- £23,701 - £31,179 a year
- Microsoft Office
- Administrative experience
- Organisational skills
- Employee assistance programme
- Referral programme
Resident Liaison Officer - Social Housing
Aaron Services —Havant
- £27,976 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
4h
Assistant Project Manager
Tuakana Construction —Lymington
- £30,000 - £35,000 a year
- Full-time
- Management
- Microsoft Office
- Driving
- Free parking
- Sick pay
Quick apply
10d
Marketing Manager - Commercial Products
TÜV SÜD —Fareham
- Full-time
- Marketing
- English
- Communication skills
- Employee assistance programme
Founder's Associate
ThinkEngine —Southampton
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Research
- In-person
- Marketing
- Free parking
- Work from home
Quick apply
3d
Office Manager
Ace Liftaway Ltd —Romsey
- Full-time
- Supervising experience
- Team management
- Data entry
- Free parking
Quick apply
8d
Assistant Store Manager
The White Company —Winchester
- Customer service
- Training & development
- Retail management
- Employee discount
Senior Administrative Officer - (Part Time) Portsmouth & Isle of Wight - South Central (Fixed Term/Loan/Detached Duty)
HM Prison & Probation Service —Portsmouth
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Operations Manager – EMC & Wireless Testing
Caged Tigers South Ltd —Southampton
- £70,000 - £80,000 a year
- Full-time
- Engineering
- Analysis skills
- Mentoring
Quick apply
Village Sales Adviser
Inspired Villages —Portsmouth
- CRM software
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Sales Advisor
The White Company —Chichester
- Cash handling
- Employee discount
Cleaning Supervisor
Churchill Group —Portsmouth
- £14.82 an hour
- Part-time
- Employee discount
Quick apply

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hub manager jobs near portsmouth, ham

Resident Liaison Officer - Social Housing

Sureserve -
Havant

Quick apply

Job details

£27,976 a year
5 hours ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Customer service call handling
Stakeholder liaison
Administrative support experience
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be based in the Havant office.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress

Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

Refine Your Search

hub manager jobs in portsmouth, ham

Resident Liaison Officer - Social Housing

Office Manager

Employer Engagement Co-ordinator

Assistant Project Manager

Business Support Officer

Point of Care Testing Coordinator

Senior Forest Manager

Assistant Manager

Senior Administration Assistant

Resident Liaison Officer - Social Housing

Assistant Project Manager

Marketing Manager - Commercial Products

Founder's Associate

Office Manager

Assistant Store Manager

Senior Administrative Officer - (Part Time) Portsmouth & Isle of Wight - South Central (Fixed Term/Loan/Detached Duty)

Operations Manager – EMC & Wireless Testing

Village Sales Adviser

Sales Advisor

Cleaning Supervisor

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