Location: Southampton
Type: Full time
Salary: £40,000 per year
RMI is a global provider of medical, health, safety, and clinical support services, delivering solutions in complex and remote environments worldwide. We support clients across energy, maritime, industrial, and infrastructure sectors by deploying highly skilled medical professionals to protect the health and wellbeing of their workforce—wherever the job takes them.
Supporting the mobilisation of personnel to both onshore and offshore austere locations worldwide. Responsible for the entire delivery phase of client projects, acting as focal point for client stakeholders. With autonomy to make decisions at an operational level and developing individual and client account relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for running client accounts at project level, including individual and client contract management, building and maintaining contract management plans, and assisting with Responsible for running client accounts at project level, including individual and client contract management, building and maintaining contract management plans, and assisting with negotiations of new client contracts/existing client renewals.
- Act as first point of contact for field associates and client stakeholders within assigned projects. Management of day-to-day queries including escalation, when necessary, to senior colleagues or other departments.
- Utilize excellent organizational, people management, time management and problem-solving skills to ensure projects are delivered on time and within budget.
- Manage all activities associated with implementing and executing projects, coordinating with other RMI departments as required.
- Attend client sites to launch projects, coordinating all elements of project kick-offs, including organization of client meetings.
- Conduct field associate management processes: compliance on deployment, ensuring field associate files are maintained with current certificates and qualifications; manage (and conduct where required) inductions/ onboardings for new field associates and issue associated project critical information
- Monitor day-to-day project operations, report on profitability and performance, and recommend actionable improvements when necessary.
- Own, communicate and troubleshoot any potential or actual issues, problems, risks, or additional project information which could impact the project, client or RMI.
- Advise and deliver innovative solutions to unexpected or novel problems which may occur during the course of project delivery.
- Accountable for resourcing requirements, interacting directly with RMI Talent team to ensure accurate and timely resource solutions are provided to all projects.
- Negotiate and maintain cost-minimal relationships with global project delivery partners
- Produce, communicate and maintain risk mitigation documentation, including risk assessments.
- Conduct and manage outcomes of project level audits both horizontal and vertical.
- Deliver special internal projects – either individually or as part of a team – such as efficiency and optimization programmes. Be prepared to lead such initiatives.
- General administrative duties as required.
Any other duty as required by your line manager commensurate with the post
ROLE SPECIFIC DUTIES AND RESPONSIBILITIES
- Under the direction of Director of Security Operations, responsible for startup of new client projects, at either new locations or additions to existing operations.
- Coordination with vendors in ensuring all client tasks are fully covered, and long-term tasks maintain scaled levels.
- All project related admin tasks – AirTable, Confirmations, Ops folders etc
- Creation of required risk assessments for each project
- Project related risk assessments
- Operational threat and risk assessments
- Escalation of identified operational threats and risks
- Liaison with client Security & Emergency Management personnel directly to stand up ad hoc protective security tasks in assigned area of operations.
- Working with the RMI Global Coordination Centre to ensure they receive and understand who's where, when and when they're moving - both RMI teams and client personnel.
- Daily communications with deployed teams.
- Maintain strong working relationships with deployed teams.
- Gaining a full understanding of client invoicing process for the various projects.
- Timely invoicing all client billables through the invoicing app, ensuring gross margins remain above target threshold.
- Working with RMI Snr Intelligence Analyst/Sy Ops PM to solve any intelligence/assessment related queries from clients.
- Tracking all security related intelligence/information in areas of operation so you are fully aware of the security threats and risks and how they may impact our clients.
- Maintaining statistics of the following (Project specific to be reported to client on a quarterly basis)
- People moved
- Border crossing completed north and south
- Internal country moves
- Team days worked per month
- Security related incidents in our areas of operation
- Quarterly spend by client on security related projects
- Be the operational subject matter expert to assist the GCC with any queries
SUPERVISORY RESPONSIBILITIES
This position is responsible for the day-to-day operational management of deployed teams; vendor provider or RMI field staff.
The requirements listed below are representative of the knowledge, skill and/or ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS and EXPERIENCE:
- 2+ years of experience in a similar role within the security risk management sector.
- Understanding of commercial metrics and financial management principles.
- Educated in the execution of project management (Prince 2, APM, Agile, etc) - (Preferred)
- Maths educated to Diploma (US)/GCSE (UK), or equivalent, level.
COMPUTER SKILLS:
- Proficient knowledge in Microsoft Office applications, general computer & technology literacy.
REQUIRED KNOWLEDGE, SKILLS, ABILITIES:
- Strong problem-solving skills with ability to manage multiple tasks simultaneously.
- Demonstrated proficiency in project management and customer relationship management software.
- Excellent interpersonal and communication skills, with the ability to build relationships and present effectively to stakeholders.
- Demonstratable understanding of commercial metrics (margins, costs, projections etc)
- Time management – planning and prioritising workload.
- A self-starter with effective and demonstrable negotiating skills.
- Ability to rapidly assimilate and understand information and deliver solutions to complex challenges at short notice.
- Excellent administration and organisational skills.
- Effective presentation skills to internal and external stakeholders.
- Keen attention to detail.
- A good understanding of risk and mitigation.
- Ability to work under pressure.
- Flexibility towards working hours and willingness to travel nationally and internationally as required.
- Effective use of Microsoft 365 Applications including, Word, Excel, PowerPoint and SharePoint.
CERTIFICATES AND LICENSES:
- Current or previous SIA Close Protection license preferred
- Working knowledge of national and international licensing
WORKING CONDITIONS
All conditions, skills and abilities listed below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
LANGUAGE SKILLS
Ability to read, respond to and comprehend instructions and correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Able to clearly articulate complex issues simply and present new ideas persuasively
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirement to travel (potentially frequently) both nationally and internationally to visit client offices and/or work locations. Requirement to be present in RMI’s offices on a regular basis, or as required by the business at the request of senior managers.
May be required to work late hours and/or weekends to ensure the successful delivery of often short notice, complex tasks. Potential to undertake work that is uncomfortable in nature, managing projects in hostile environments ie, in a warzone or other high-risk scenario.
