About us
We are an award-winning digital media agency with a large portfolio of retail and commercial clients including Boots, Lloyds Banking Group, TK Maxx, Shell, Tesco, Toni & Guy and many more.
Please see our website for information about what we do and who we do it for: www.pixelinspiration.co.uk
Job Summary
The Logistics team is a central department to the rest of the company and as a Logistics Scheduler you are expected to communicate and collaborate with other departments including; Warehousing, Build, Customer Support Desk and Client Services.
As Logistics Scheduler you will assist the Logistics Team with their planning and organisation of the company’s digital media installation and maintenance visits from a resource perspective, managing the workload and day to day calendar of engineers.
Maintaining an accurate log of activities via our in-house system Autotask.
Communicating efficiently and accurately to other departments and the field engineering resource, to ensure completeness of all scheduled visits.
Assisting the Logistics Team with planning movement of engineers/equipment needed for physical installations across the UK and EU prior to visits, as well as planning for hotels, ferries and other transport where necessary.
Responsibilities and Duties – Includes but not restricted to;
- Creating, maintaining and managing work schedules for engineers, including overtime works
- Be an effective communicator between the engineer team and the client team, to accurately deliver on projects and service
- Using Autotask – Pixels in house management software to effectively record and schedule all visits
- Meeting SLA for engineer attendance – Ensuring visits are scheduled within client expectations
- Accurately recording 3rd party costs from our approved contractor list
- Managing 3 party service levels
- Arranging access for installations and support visits for all sites, including shopping centres, airports, train stations and large department stores
- Generate Support visit RAMS
- Organisation of kit movement between our office in Altrincham to our engineers on the road/to site direct/alternate warehousing
- Supplying Bybox/UPS addresses for kit shipping
- Arranging equipment Hire
- Book hotels, flights and ferries
- Making and answering phone calls in a proactive manner
- Sending and replying to emails in a proactive manner
Qualifications and Skills
Ability to work well in a fast-paced environment
Highly organised
Attention to detail
Be able to confidently and calmly communicate at all levels
Excellent communication skills, both written and verbal
Proficient in Microsoft Word, Excel, and Outlook.
Analytical and Problem-Solving skills
Accurate reporting and recording skills
Team working
Building rapport with colleagues/other departments
Previous experience in a similar role would be advantageous
Additional languages (French, German, Spanish would be welcomed)
Candidate must be able to display the Pixel Values
OUR VALUES
⭐Teamwork – Working as one collaborative team across all departments to achieve our goals together
⭐Innovation – Developing people, processes and systems to make Pixel and our clients more successful
⭐Clients – Delivering best-in-class service to our clients going above and beyond to assist them with our down-to-earth approach
⭐Respect – Treating colleagues, clients and suppliers with respect in all interactions
Benefits
- 25 days holidays plus Bank Holidays. Accruing an additional half for each year with Pixel up to 2.5 days extra
- Employer/Employee Pension Contribution – The Peoples Pension.
- Quarterly and Annual Bonus Structure
- Discounts portal (Gym’s, High Streets)
- The Ministry of Fun – Regular meet ups and company social groups arranged, such the summer party and Christmas, plus lots of charity events like children in need and Christmas jumper day
- Salary depending on experience
Job Type: Full-time
Salary: Dependant on experience.
Job Type: Full-time
Schedule:
Work Location: Head Office in Altrincham
Pay: £25,500.00-£27,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
Work Location: In person
