Customer support & client services managers Work, Jobs in Prenton, Msy (with Salaries)

26.113 EO Customer Services Team Leader
Disclosure & Barring Service —Liverpool
- £30,993 a year
- Part-time
- Hybrid work
- Presentation skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
12d
Customer Service Manager
Fibre Nova Ltd —Liverpool
- £30,000 - £38,000 a year
- Full-time
- Continuous improvement
- In-person
- Leadership
Quick apply
Aftersales Team Leader
Ormazabal UK —St Helens
- £37,000 - £42,000 a year
- Full-time
- CRM software
- Supervising experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
2d
Contact Centre Senior Operations Manager
Reed In Partnership —Liverpool
- £40,000 - £65,000 a year
- Full-time
- Spanish
- English
- Continuous improvement
- Annual leave
- Flexible schedule
Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
Senior Customer Service Manager
Stellify —Wigan
- £60,000 a year
- Team management
Quick apply
Senior Relationship Team Leader
DCBL —Borough of Halton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Travel
Quick apply
13d
Associate Investment Consultant Manager
RWinvest —Liverpool
- £25,000 - £55,000 a year
- Full-time
- CRM software
- Supervising experience
- Leadership
Quick apply
6d
Customer Service Team Leader
Chemist4U —Skelmersdale
- Weekend availability
- Analysis skills
- Training & development
- Leadership
- Annual leave
- Employee discount
Customer Services Team Leader
Betfred —Birchwood
- Full-time
- Team management
- Organisational skills
- Training & development
Quick apply
2d
Customer Services Supervisor
Encirc —Elton
- £40,000 - £43,000 a year
- Bachelor's degree
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Customer Service Supervisor
Welcome Break —Great Sankey
- Overtime
- Customer service
- Supervising experience
- Team management
- Free parking
- Employee discount
5h
Part-time Customer Service Manager
International Workplace Group plc —Wigan
- Up to £19,000 a year
- Part-time
- Customer service
- Team management
- In-person
Workforce Manager Global Operations
Bank of America —Chester
- Full-time
- Data analysis skills
- Communication skills
13d
Senior Advisor
Brakes —Ewloe
- £28,950 a year
- Weekend availability
- Team management
- Training & development
- Employee discount
Quick apply
5d
Part-time Customer Service Manager
IWG —Wigan
- Up to £19,000 a year
- Part-time
- Customer service
- Team management
- Guest services
Hire Desk Manager
Nationwide Platforms —Birchwood
- Computer skills
- Training & development
- Leadership
- Free parking
Aftersales Team Leader
Ormazabal —St Helens
- £37,000 - £42,000 a year
- CRM software
- Team management
- Travel
- Free parking
- Employee assistance programme
Quick apply
2d
Connections Coordinator Team Leader
ITS Technology Group Limited —Warrington
- Full-time
- Hybrid work
- Salesforce
- Supervising experience
- Continuous improvement
- Free parking
- Work from home
Quick apply
16h
Senior Manager, Customer Success Engineering
Veeam Software —Liverpool
- Remote
- Leadership
- Annual leave
- Employee assistance programme
8d

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26.113 EO Customer Services Team Leader

Disclosure & Barring Service -
Liverpool

Apply Now

Job details

Permanent | Part-time | Full-time
£30,993 a year
12 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Presentation skills
Customer support
Communication skills
Time management

Full job description

Details

Reference number

474178

Salary

£30,993

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Executive Officer

Contract type

Permanent

Business area

DBS - Operations Director (Disclosure) - Customer Services

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Liverpool

About the job

Job summary

DBS Customer Services is a multi-award-winning department providing a diverse range of services for our customers. We aim to get it right first time to ensure customer satisfaction with our service. Customer Services has an FTE of approx. 140, and work alongside a dedicated initial contact centre.

Our Customer Service Team Leaders are passionate about providing excellent customer service in a fast-paced environment, with safeguarding at the heart of what we do. You will join a supportive and welcoming team, where full training will be provided in the role. You will therefore have a willingness to learn, be keen to support and help others, drive change and continuous improvement, with a dedication to providing a high-quality service to the public.

Reporting to your Higher Executive Officer, you will have responsibility for direct line managing teams of up to 10 Customer Service agents.

Customer Services Teams will have many tasks, including:

Customer enquiries
Customer complaints
Disputes against certificates
Conflicted information - liaising with local police forces
Correspondence (fingerprints, withdrawals, W59)
Reporting of Customer Services Data Breaches
Quality Assurance
Customer Service Excellence
Oasis Specific Barring functions (SARS, Barring Telephony, Barring Enquiries and Information Sharing)

You will oversee and manage a flexible resource across these multiple workstreams simultaneously, ensuring performance, productivity, quality and staff development.

You will be a lead point of contact in case of any escalations both internally and externally.

You will have a proven track record of working in a Customer Service environment and working to robust timescales whilst maintaining a high standard of quality.

You will have strong verbal and written communication skills.

You will periodically attend the office as part of a management rota, from 9am-5pm

Job description

Requirements of this role are for you to:

manage resources both in the office and remotely across the team to ensure there is adequate cover to meet work demand
be the point of contact for your team to deal with any complex queries
ensure agreed team outputs and quality targets are met
conduct regular monthly reviews with team members to discuss their own and team performance, providing honest, constructive feedback and support their development
effectively manage sickness absence and challenge unsatisfactory performance or standards of behaviour in line with relevant HR procedures
work collaboratively with colleagues within your team, Customer Services, and the wider DBS to gain relevant information, share best practice and identify efficiencies to continually improve the service we offer to our customers
work with your line manager to identify development opportunities and undertake relevant training to keep your skills up to date, ensuring continued effectiveness within the role
demonstrate your flexibility by getting involved in other relevant tasks, either voluntarily or through management delegation
communicating effectively with your teams to ensure that policies and procedures are understood and implemented.
proactively working with your team to identify any continuous improvement initiatives.
be part of a management rota to ensure onsite office cover from 9-5

There is an expectation that the successful candidate will be available to undertake full time office-based training for a minimum of 4 weeks.

Person specification

Essential Criteria:

Evidence of effective leadership within a busy customer service or operational department, managing multiple workstreams successfully
Ability to compile and analyse complex and changing data to ensure targets are met and accurate forecasting applied
Excellent time management across multiple workstreams
Experience of leading and developing teams within a busy Customer Service environment
Strong people skills, e.g. Improving culture, performance and engagement
Working individually or in a team to deliver a high-quality, customer-focussed service within agreed and challenging timescales

Desirable Criteria:

Knowledge of end-end DBS application process
Proficient IT user with a strong working knowledge of Microsoft Word/Excel

Further information:

This role is available on a hybrid, or office basis. Initially, the successful candidate will have a contracted base of Liverpool.

Employees can apply for remote or hybrid work from day one. If approved, the arrangement will start after six months for transfers from Home Office or after completing probation for new joiners. Requests will be considered based on business needs and role requirements. Informal hybrid working arrangements are also available from day one, subject to business needs and role requirements and will be discussed further following any job offer.

To view the DBS Recruitment and On-boarding Privacy Notice, please click the link below:

DBS Recruitment and On-boarding Privacy Notice - GOV.UK (www.gov.uk)

This privacy notice covers personal data collected during the recruitment, security clearance and on-boarding process.

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Changing and Improving
Communicating and Influencing
Developing Self and Others

Benefits

Alongside your salary of £30,993, Disclosure & Barring Service contributes £8,978 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

The DBS offers a number of excellent benefits for its employees. These can include:

Generous annual leave entitlement
Excellent maternity, paternity and adoption schemes (after a qualifying period)
Commitment to the health and wellbeing of our employees
Employee Assistance Programme
Flexible working opportunities
Eyecare voucher scheme
Occupational Health Service including referrals for counselling and physiotherapy
24/7 Counselling and Wellbeing Service
A Civil Service Pension with an employer contribution of 28.97%

The DBS vision and purpose is to make people safer by being a visible, trusted and influential organisation, providing an outstanding quality of service to all our customers and partners, where our people understand the important safeguarding contributions they make and feel proud to work here. To do this, the DBS is committed to being an employer that is able to attract, develop, retain and engage diverse talent that is representative of the communities we serve, and to be an organisation providing outstanding service to all our existing and new customers, who are diverse and have a range of different needs. We want all our staff to be able to bring their whole self to work.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

To apply for this post, please provide a personal statement of no more than 500 words, outlining how your skills, experience and qualifications meet the requirements of the role, including all essential and desirable criteria, and the key responsibilities.

You will also be asked to provide behaviour examples for the following behaviours:

Leadership (Lead)

Communicating and Influencing

Changing & Improving

Developing Self & Others

The Personal Statement will be sifted first for all candidates. Those candidates who achieve the pass mark for Personal Statement, will progress to a further sift. Should a large number of applications be received, the sift may be conducted using the lead behaviour, Leadership.

Candidates successful at the sift stage will be invited to attend a panel interview assessing the following behaviours:

Leadership

Communicating and Influencing

Changing & Improving

Developing Self & Others

Interviews will take place in person at Shannon Court, Liverpool.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : DBS People Support Team
Email : [email protected]

Recruitment team

Email : [email protected]

Apply Now

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customer support & client services managers jobs in prenton, msy

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team