Digital analyst Work, Jobs in Prescot, Msy (with Salaries)

IT Service Desk Analyst
M Group —Bootle
- Full-time
- Microsoft Word
- Communication skills
- Employee discount
3d
Business Analyst
MerseyPoint Technology Ltd —Liverpool
- £3,588 - £4,660 a month
- Full-time
- Analysis skills
- In-person
Quick apply
14d
Insights Analyst
Iceland —Deeside
- Full-time
- Merchandising
- Analysis skills
- SharePoint
Junior QA Engineer
The Granite Group —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
14d
IT Support Analyst
Leetwolf Digital Technology and Commerce —Manchester
- £2,400 - £2,900 a month
- Full-time
- Microsoft Outlook
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
5d
Data - UK
DBD International —Warrington
- Hybrid work
- Azure
- Computer Science
- SQL
Consultant - Business Analyst
PACT Solutions —Manchester
- £42,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Agile
- Business
Quick apply
Partnership and Business Development Officer
Homes England —Liverpool
- £30,129 - £35,140 a year
- Full-time
- Hybrid work
- Research
- Business development
- Project management
- Annual leave
- Employee assistance programme
14d
IT Applications Analyst
Forbes Solicitors —Preston
- Full-time
- Annual leave
- Employee discount
Data Analyst
Mott MacDonald —Altrincham
- Part-time
- Hybrid work
- Analysis skills
- Analytics
- Annual leave
- Employee discount
1d
Clinical Systems Application Specialist
Mersey and West Lancashire Teaching Hospitals NHS Trust —St Helens
- £39,959 - £48,117 a year
- Full-time
- Analysis skills
- Organisational skills
- Typing
4d
Client Support Specialist
Barclays —Knutsford
- Monday to Friday
- Communication skills
- Banking
Business Analyst (DV Security Clearance)
CGI —Manchester
- Full-time
- Agile
Quick apply
Business Intelligence Manager
Manchester University NHS Foundation Trust —Manchester
- £66,582 - £77,368 a year
- Full-time
- University
- Leadership
3d
Join the Growing Cyber Security Practice at Methods
Methods Business and Digital Technology —Manchester
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Product Owner – Clio Operate
Weightmans —Liverpool
- Full-time
- Analysis skills
- Continuous improvement
- Product management
Senior System Ops Analyst - Temporary for 18 months
St Helens Borough Council —St Helens
- £39,863 - £42,840 a year
- Data analysis skills
- Analysis skills
- Continuous improvement
1d
Application Support Analyst
Barclays —Knutsford
- Continuous improvement
Consultant - Data & AI
PACT Solutions —Manchester
- £42,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
CDD Analyst
Allica Bank —Manchester
- Full-time
- Hybrid work

I want to receive the latest job alerts for digital analyst in prescot, msy

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service Desk Analyst

M Group -
Bootle

Apply Now

Job details

Permanent | Full-time
3 days ago

Benefits

Company pension
Employee discount

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Ticket management
Microsoft Office Suite
ITIL
Technical support incident logging
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

IT Service Desk Analyst - Bootle, Liverpool (Office-based) - Full-time, Permanent (Monday-Friday, 37.5 hours per week)

Looking to build your career in IT? Whether you've gained hands-on experience in a Service Desk, Helpdesk, Customer Service environment, or recently completed an IT qualification and are ready for your first step into technical support, this could be the opportunity for you!

As an IT Service Desk Analyst, you'll be part of a supportive team in Bootle, Liverpool, providing first-line IT support, troubleshooting technical issues, installing software remotely, and helping customers resolve a wide range of IT challenges. If you're passionate about technology, enjoy problem-solving, and want to develop your skills in a fast-paced environment, we'd love to hear from you.

Join Telent's Network Services team and play a key role in delivering IT support services for critical infrastructure customers. This is an opportunity to develop your technical skills within a supportive team environment, providing first-line support, troubleshooting technical issues, and delivering excellent customer service.

What you'll do:

Provide first-line support for IT/ICT incidents and service requests.
Diagnose, resolve, or escalate technical and non-technical issues.
Act as the first point of contact via telephone, email, customer portals, and service management systems.
Log, update, and manage tickets accurately while working to agreed SLA and KPI targets.
Build strong customer relationships through professional communication and regular updates.
Coordinate with suppliers, vendors, and Field Engineers to support issue resolution.
Support service delivery activities including spare parts ordering and scheduling activities.

Who you are:

You are customer-focused, enjoy problem-solving, and have a genuine interest in technology. Whether you already have Service Desk / Helpdesk experience or are looking to build your IT career, you will naturally be motivated to learn, thrive in a fast-paced environment, and are confident communicating with customers over the phone and through digital channels.

Key Requirements:

Experience within a Helpdesk, Service Desk, Customer Service, or similar support environment.
Confidence handling inbound customer calls and managing multiple priorities.
Experience of 1st Line IT troubleshooting and fault resolution or similar.
Strong interest in IT systems, technology, and problem-solving.
Good working knowledge of Microsoft Office applications including Outlook, Teams, Word, and Excel.
Comfortable working to performance measures, SLAs, and KPIs.
ITIL awareness would be beneficial but is not essential.

What we offer:

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.

The additional benefits with this role:

26 days holiday, plus public holidays, and the option to buy or sell days annually
Company pension scheme
A range of family friendly policies
Occupational health support and wellbeing portal
Discounts on Cinema, Restaurants and Shopping with the Telent Reward scheme.

We are guided by our values and behaviours:

Be Inclusive
Take Responsibility
Collaborate
Be Customer-focused

Join us and help deliver critical infrastructure projects that make a real difference.

It’s an exceptional time to be a part of M Group.

#TelentTS

Apply Now

Refine Your Search

digital analyst jobs in prescot, msy

IT Service Desk Analyst

Business Analyst

Insights Analyst

Junior QA Engineer

IT Support Analyst

Data - UK

Consultant - Business Analyst

Partnership and Business Development Officer

IT Applications Analyst

Data Analyst

Clinical Systems Application Specialist

Client Support Specialist

Business Analyst (DV Security Clearance)

Business Intelligence Manager

Join the Growing Cyber Security Practice at Methods

Product Owner – Clio Operate

Senior System Ops Analyst - Temporary for 18 months

Application Support Analyst

Consultant - Data & AI

CDD Analyst

I want to receive the latest job alerts for digital analyst in prescot, msy

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected