1st line support Work, Jobs in Preston, Eng (with Salaries)

1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- £26,299 a year
- Monday to Friday
- Customer service
- IT
Quick apply
8d
Pupil Attendance Support Worker| Full Time| Fixed Term 01/08/2028
Lancashire County Council —Preston
- £36,363 - £40,777 a year
- Full-time
- Travel
- Agile
- School
1d
Packing Assistant (Summer Contract)
SK Apparel —Blackburn
- £12.71 an hour
- Temporary
- English
- Forklift
- Warehouse experience
- Free parking
Quick apply
9d
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
TEACHING ASSISTANT 2B
Lancashire County Council —Preston
- £19,006 - £28,142 a year
- Part-time
- Management
- Care plans
- Communication skills
2d
BUSINESS SUPPORT OFFICER/RECEPTIONIST
Lancashire County Council —Garstang
- £25,989 - £28,142 a year
- Part-time
- Administrative experience
- Communication skills
- School
5d
TEACHING ASSISTANT 2A
Lancashire County Council —Preston
- £25,949 - £25,989 a year
- Part-time
- Administrative experience
- Organisational skills
- IT
6d
Receptionist/Clerical Assistant
Blackburn with Darwen Council —Roe Lee
- £24,796 - £25,583 a year
- Part-time
- School
13d
HEAD OF YEAR
Lancashire County Council —Preston
- £27,392 - £31,068 a year
- Full-time
- Mentoring
- School
6d
COVER SUPERVISOR
Lancashire County Council —Preston
- £28,142 - £32,061 a year
- Part-time
- Communication skills
- School
8d
IT Support Technician
National Care Group —Accrington
- Up to £36,000 a year
- Hybrid work
- Azure
- Customer service
- Travel
- Paid training
- Referral programme
Quick apply
TEACHING ASSISTANT LEVEL 2B
Lancashire County Council —Garstang
- £25,989 - £28,142 a year
- Part-time
- English
- Administrative experience
- Organisational skills
IT Project Engineer
Vital Energi —Blackburn
- Full-time
- Hybrid work
- Up to 50% travel
- Driving
- Travel
Quick apply
12h
TEACHING ASSISTANT LEVEL 3
Lancashire County Council —Seven Stars
- £28,142 - £32,061 a year
- Full-time
- Childcare
- English
- Administrative experience
8d
TEACHING ASSISTANT LEVEL 2
Lancashire County Council —Seven Stars
- £25,949 - £25,989 a year
- Part-time
- Administrative experience
- Classroom experience
- School
8d
School Operations Officer
Compass Schools —Newton-le-Willows
- £22,495.13 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
DESIGN TECHNOLOGY TECHNICIAN
Lancashire County Council —Garstang
- £19,391 - £19,698 a year
- Part-time
- School
- Employee discount
12d
Data & Integrations Developer
BAE Systems —Samlesbury
- From £51,772 a year
- Hybrid work
- Oracle
- SQL
- Scripting
7h
IT Application Analyst
Ummah Welfare Trust —Bolton
- £26,000 - £32,000 a year
- Full-time
- CRM software
- Computer Science
- SQL
Quick apply
14d
Research Assistant - 4 Months Fixed Term Contract 0.10 FTE
University of West London —St. Mary's
- £30,002 a year
- Part-time
- University
- School
9d

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1st Line Support IT Engineer

Evolve BG Ltd -
Wigan

Quick apply

Job details

£26,299 a year
8 days ago

Qualifications

Customer service
LAN
ITIL
IT support
IT

Full job description

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.

Job Summary

As a 1st Line IT Support Engineer, you will be the first point of contact for IT related queries. You will provide technical support to customers via phone, email and in person. You will diagnose Basic IT Issues, escalate more complex problems and ensure customers receive a high level or service.

The role is based in our Head office in Wigan and you will also be required to work onsite in our customers locations.

The working hours are Monday Friday on a shift bases between the hours of 7am & 6pm.

Key Accountabilities

Provide technical support in line with Service Level Agreements (SLAs).
Troubleshoot and resolve IT issues, escalating when necessary.
Maintain IT hardware, software, and asset management.
Ensure IT services are available during core operational hours.
Identify and suggest permanent solutions for recurring issues.
Monitor and maintain IT systems to improve performance
Maintain accurate records of service tickets, incidents, and resolutions.
Ensure adherence to IT security policies and corporate procedures.
Manage IT documentation and ensure it remains up to date.

About you:

Previous experience in a IT support role and/or experience with IT ticketing systems
General knowledge of service and application delivery, preferably to have successful service level agreement accomplishments.
Understanding and preferable experience of ITIL processes and service delivery software is advantageous.
Good knowledge of IT technologies.
A good analytical mind, able to tackle a problem from different angles and make decisions quickly.
Excellent interpersonal skills.Team Orientated.
Ability to conduct and direct research into IT issues and products as required.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed. Keen attention to detail.
Evidence potential for analytical, evaluative, and problem-solving abilities.
The ability to effectively prioritise and execute tasks in a high-pressure environment is advantageous.
Strong customer service orientation.

Why Evolve?

At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success.

We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far.

To find out more information about what its like to work for us and our benefits, visit www.evolvebg.co.uk/careers/

Evolve is an Equal Opportunity Employer

All openings will be filled based on qualifications without regard to race, colour, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.

Quick apply

Refine Your Search

1st line support jobs in preston, eng

1st Line Support IT Engineer

Pupil Attendance Support Worker| Full Time| Fixed Term 01/08/2028

Packing Assistant (Summer Contract)

1st line Service Desk Agent

TEACHING ASSISTANT 2B

BUSINESS SUPPORT OFFICER/RECEPTIONIST

TEACHING ASSISTANT 2A

Receptionist/Clerical Assistant

HEAD OF YEAR

COVER SUPERVISOR

IT Support Technician

TEACHING ASSISTANT LEVEL 2B

IT Project Engineer

TEACHING ASSISTANT LEVEL 3

TEACHING ASSISTANT LEVEL 2

School Operations Officer

DESIGN TECHNOLOGY TECHNICIAN

Data & Integrations Developer

IT Application Analyst

Research Assistant - 4 Months Fixed Term Contract 0.10 FTE

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