Knowledge analyst Work, Jobs in Preston, Lan (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
4d
Enterprise Systems Analyst, I
Zebra Technologies —Preston
- Full-time
- ERP systems
- SQL
- Bachelor's degree
- Annual leave
- Employee assistance programme
Digital Design & Content Lead
1st Technologies Ltd —Preston
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- IT
- In-person
- Flexitime
- Work from home
Quick apply
PMO Project Controls Analyst - Defence
Mace —Preston
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Life insurance
Data Engineer
BAE Systems —Preston
- £46,000 a year
- Hybrid work
- DevOps
- SQL
- Continuous improvement
2d
Business Systems Analyst 1
Metropolitan Council —Heywood
- £76,356.80 - £123,926.40 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Access
- Word processing
- Employee assistance programme
- Life insurance
4d
Product Data Analyst
TVS Supply Chain Solutions —Chorley
- Hybrid work
- Microsoft Excel
- SQL
- APIs
- Employee assistance programme
- Employee discount
8d
Compliance and Assurance Analyst
Lancashire Teaching Hospitals NHS Foundation Trust —Preston
- £25,760 - £27,476 a year
- Full-time
10d
Consortium Management Analyst
Sustainable Energy First —Fulwood
- £28,250 - £31,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
11d
Specialist Intelligence Analyst
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
Academy Analysis & Operations Intern
Fleetwood Town Football Club —Thornton Cleveleys
- £25,000 a year
- Full-time
- English
- Organisational skills
- IT
- Free parking
- Employee discount
Quick apply
Insights Analyst
SpaMedica —Bolton
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Employee discount
- Referral programme
Quick apply
2d
Business Analyst , HEO, FTC. Liverpool/ Newport
Charity Commission —Bootle
- £35,384 a year
- Part-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Agile
- Annual leave
- Employee discount
8d
PMO Governance & Assurance Analyst (SharePoint)
BAE Systems —Preston
- £44,000 a year
- SharePoint
11d
Information Security Coordinator
Johnsons Workwear Ltd —Preston
- £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
- Health & wellbeing programme
Quick apply
2d
Data Analyst - VIE
Safran —Burnley
- Full-time
- Microsoft Excel
- Engineering
- Data analysis skills
Payroll Analyst
Westinghouse Electric Company —Preston
- Remote
- Microsoft Excel
- English
- Analysis skills
- Work from home
- Employee assistance programme
Risk Data Analyst
Matalan —Liverpool
- Full-time
- Microsoft Excel
- SQL
- Communication skills
- Employee discount
Quick apply
11d
D365 Application Support Analyst - Order to Cash
Allied Bakeries —Liverpool
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
1d
CySOC Analyst
Amentum —Risley
- Full-time
- Computer Science
- Analysis skills
- Computer networking
- Employee assistance programme
- Flexible schedule

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Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
4 days ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

knowledge analyst jobs in preston, lan

Journey Analyst

Enterprise Systems Analyst, I

Digital Design & Content Lead

PMO Project Controls Analyst - Defence

Data Engineer

Business Systems Analyst 1

Product Data Analyst

Compliance and Assurance Analyst

Consortium Management Analyst

Specialist Intelligence Analyst

Academy Analysis & Operations Intern

Insights Analyst

Business Analyst , HEO, FTC. Liverpool/ Newport

PMO Governance & Assurance Analyst (SharePoint)

Information Security Coordinator

Data Analyst - VIE

Payroll Analyst

Risk Data Analyst

D365 Application Support Analyst - Order to Cash

CySOC Analyst

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