The role: Contact Centre Team Leader
In the Contact Centre Team leader role, you can expect to:
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Manage a team to exceed performance expectations through engagement and personal development
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Develop an effective contact framework to support the agents across multiple sites
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Ensure delivery of excellent customer service through regular coaching and feedback
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Manage the day-to-day contact centre processes to ensure all deliverables align with business processes
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Coach and develop your team that supports their continuous development by creating a culture of high engagement through leading by example.
To apply for this Customer Centre Team Leader role, you will need:
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A level or equivalent
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Proven leadership experience in a contact centre environment.
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Demonstrate leadership skills and proven ability to develop a team to drive personal and business growth.
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Excellent customer service and communication skills.
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Strong planning and organising skill
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Strong data and Analytical thinking linked to the look for trends
In return for your dedication, collaboration and commitment, you'll receive a generous salary of £35,000.00 - £45,000.00 DOE and a benefits package, joining a welcoming and inclusive culture. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:
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An annual bonus scheme
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Twenty-five days annual leave increasing with length of service
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Private healthcare
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An employee rewards portal offering discounts on several well-known brands
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A market-leading contributory pension scheme
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Employee assistance programme and opportunity for professional development through our L&D function.
