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Trainee IT Support & Repair Technician (Level 3 Apprenticeship Pathway)
Frozen Computers —Preston
- £8 an hour
- Full-time
- Hybrid work
- Schematics
- Customer service
- Maintenance
- Free parking
- Store discount
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Trainee IT Support & Repair Technician (Level 3 Apprenticeship Pathway)
Frozen Computers —Preston
*Front-of-House Operations:* Act as the first point of contact for customers, confidently explaining our "No Fix, No Fee" policy. Pay: £8.00 per hour.
£8 an hour
Quick apply
4d

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Trainee IT Support & Repair Technician (Level 3 Apprenticeship Pathway)

Frozen Computers
Preston

Quick apply

Job details

Full-time | Apprenticeship | Part-time upon request
£8 an hour
4 days ago

Benefits

Free parking
Store discount
Employee mentoring programme
Employee discount
On-site parking

Qualifications

Driving Licence
Computer repair
Soldering
Schematics
Customer service
Maintenance
English
Windows
Computer hardware
Driving
Hand tools

Full job description

Job Type: Work Experience leading to Full-Time Level 3 Apprenticeship

About Us: Frozen Computers is Preston’s premier technology retail and repair hub. We are a rapidly growing Limited Company specializing in custom-built PCs (Glacial Systems), comprehensive hardware diagnostics, and efficient retail technology sales. We operate on a strict "No Fix, No Fee" policy and pride ourselves on delivering rapid, high-quality service to our local community.

The Opportunity: We are seeking a highly motivated, reliable, and tech-savvy individual to join our team. This role will begin as a 4-week work experience placement in partnership with the Jobcentre, transitioning into a fully supported Level 3 IT Apprenticeship for the right candidate. You will receive hands-on training directly from the business owner.

Key Responsibilities:

Front-of-House Operations: Act as the first point of contact for customers, confidently explaining our "No Fix, No Fee" policy.
Logistics & Intake: Manage the intake of customer devices, processing our £35 fixed diagnostic fee using our HubSpot CRM.
Technical Repairs: Assist in diagnosing and repairing laptops and desktops, adhering to our 1-3 day diagnostic and 3-5 day repair turnaround windows.
System Deployments: Learn to utilize Windows Deployment Services (WDS) for multi-device OS installations. (Desired)
Sales & Recommendations: Prioritize recommending in-store stock or our custom Arctic Systems over complex repairs to improve inventory turnover.
Parts Sourcing: Assist in identifying and ordering parts from our approved suppliers (VIP Computers, West Coast, Target Components, Amazon, eBay, and Apple Self-Service).

Eligibility Requirements (Strictly Enforced for Funding Purposes):

Must be aged between 18 and 24 years old.
Must have been claiming Universal Credit for 6 months or longer.
Must not already hold a Level 3 Apprenticeship qualification.
Must live within a commutable distance to our Preston location.
These conditions are not set in stone we will also consider other candidates to interview.

Ideal Candidate Profile:

Punctual, highly organized, and reliable.
A genuine passion for PC hardware, custom builds, and problem-solving.
Professional business etiquette and excellent customer service skills.
Basic understanding of PC components (CPUs, RAM, SSDs) and Windows OS.
Any micro-soldering experience is Highly desirable!

Pay: £8.00 per hour

Benefits:

Employee discount
Employee mentoring programme
Free parking
On-site parking
Store discount

Ability to commute/relocate:

Preston PR2 2NN: reliably commute or plan to relocate before starting work (required)

Application question(s):

Why do you want to work for Frozen Computers?
How can you make the difference?

Experience:

Computer repair: 1 year (preferred)

Language:

English (required)

Licence/Certification:

Driving Licence (preferred)

Work authorisation:

United Kingdom (required)

Willingness to travel:

100% (required)

Work Location: Hybrid remote in Preston PR2 2NN

Quick apply

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