Mobility support specialist Work, Jobs in Prestonpans, Eln (with Salaries)

Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
Customer Service Specialist (Edinburgh)
MotabilityDotNet —Edinburgh
- £34,376 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
2d
Sustainable Mobility Planners (Varying grades)
Pell Frischmann —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Leadership
Projects Manager
Equans —Midlothian
- Full-time
- Microsoft Powerpoint
- Management
- Construction experience
- Annual leave
- Employee assistance programme
Senior Co-ordinator
Mears Group —Livingston
- Up to £35,000 a year
- Microsoft Word
- Computer literacy
- Leadership
- Employee discount
- Referral programme
Relief Security Officer
Wilson James —Edinburgh
- £15.50 an hour
- Customer service
- Computer skills
- Annual leave
- Employee discount
Pupil Support Assistant Level 3
Fife Council —Rosyth
- £31,761.26 - £34,914.86 a year
- Full-time
- Computer literacy
- Experience working with children
- Computer skills
- Employee discount
4d
Account Director
Equans —Edinburgh
- Full-time
- Continuous improvement
- Contracts
- Leadership
- Annual leave
- Employee assistance programme
Radiological Protection Engineer
EDF Energy —Dunbar
- £47,513 - £99,929 a year
- Full-time
- Continuous improvement
13d
Pupil Support Assistant Level 2
Fife Council —Cowdenbeath
- £26,786.83 - £29,170.80 a year
- Part-time
- Medication administration
- Computer literacy
- Experience working with children
- Employee discount
Graduate Specialist Program – Supply Chain
Rexroth —Glenrothes
- Full-time
- Computer literacy
- Master's degree
- Analysis skills
- Employee discount
Quick apply
Lead Quality Advisor
Scottish Power —Edinburgh
- £55,200 - £69,000 a year
- No degree
- Quality control
- Training & development
- Annual leave
- Employee discount
2d
Care Assistant
HC-One - Chapel Level —Kirkcaldy
- £13.50 - £14.00 an hour
- Annual leave
- Employee assistance programme
Quick apply
Mechanical Manager
Equans —Edinburgh
- Full-time
- Management
- Annual leave
- Employee assistance programme
Multi-Trade Bathroom Installer (Joiner)
Bathing Mobility Advisory Service Limited —Edinburgh
- Up to £250 a day
- Carpentry
- Customer service
- Plumbing
Quick apply
Senior Technology Services Consultant - Transportation
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
Graduate Specialist Program - Manufacturing Engineering
Rexroth —Glenrothes
- Full-time
- Engineering
- Master's degree
- Continuous improvement
- Employee discount
Quick apply
Manager, Employment Taxes Pensions
Deloitte —Edinburgh
- Hybrid work
- Tax experience

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mobility support specialist jobs near prestonpans, eln

Mobility Support Specialist

TELESOFT LLC DBA CALERO -
Edinburgh

Quick apply

Job details

Full-time

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Ticket management
Microsoft Office Suite
Complaint handling
Bachelor's degree
Ticket management systems
Data entry
Customer interaction
Typing
Communication skills
Time management
Help desk
Mobile devices

Full job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.

As a specialist you will:

Provide 1st line support to end-users through high volume calls, chats, and tickets.
Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
Update required ticketing systems continuously.
Provide and maintain a high quality of service.
Partner with the Service Operations Team.
Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
De-escalate dissatisfied customers with professionalism, patience, and support.
Escalate all issues that cannot be completed within SLAs to management as soon as possible.
Meet all team metrics and goals, set by management.
Perform other duties as needed upon request from immediate supervisor.

EDUCATION and EXPERIENCE required:

Bachelors’ degree preferred; high school diploma or equivalent required.
Mobile Device and Service Support experience desired.
Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.

SKILLS and COMPETENCIES:

Proficiency using and navigating multiple computer applications and systems.
Strong attention to detail and commitment to accuracy.
Adaptability and resilience in a fast-paced, high-volume environment.
Effective time management and prioritization skills with the ability to manage competing demands.
Results-oriented mindset with the ability to meet deadlines and service-level expectations.
Strong interpersonal skills and the ability to work collaboratively across teams.
Efficient keyboarding and data entry skills with a high degree of accuracy.
Excellent verbal and written communication skills, including active listening and customer-focused interactions.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

Quick apply

Refine Your Search

mobility support specialist jobs in prestonpans, eln

Mobility Support Specialist

Customer Service Specialist (Edinburgh)

Sustainable Mobility Planners (Varying grades)

Projects Manager

Senior Co-ordinator

Relief Security Officer

Pupil Support Assistant Level 3

Account Director

Radiological Protection Engineer

Pupil Support Assistant Level 2

Graduate Specialist Program – Supply Chain

Lead Quality Advisor

Care Assistant

Mechanical Manager

Multi-Trade Bathroom Installer (Joiner)

Senior Technology Services Consultant - Transportation

Graduate Specialist Program - Manufacturing Engineering

Manager, Employment Taxes Pensions

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