Desk team leader Work, Jobs in Prestwich, Gtm (with Salaries)

Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
9d
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
9d
1st Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
9d
General Manager | Live Music & Cocktail Venue
FW Industries Ltd. —Manchester
- £36,000 - £41,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
- Referral programme
Quick apply
3d
Managed Services - First Line Support Team Lead
HSO Group B.V. —Manchester
- Weekend availability
- Azure
- Customer service
- Organisational skills
Quick apply
Team Leader - RRRM
FMG —Huddersfield
- £32,037 - £37,480 a year
- Communication skills
- Free parking
- Annual leave
Quick apply
10d
EUC Engineer
CGI —Manchester
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
14d
Senior Service Desk Analyst
AJ Bell —Manchester
- Full-time
- Hybrid work
- Azure
- Administrative experience
- Analysis skills
- Employee assistance programme
Quick apply
3d
Claims Notification Handler
FMG —Huddersfield
- £24,853 - £28,880 a year
- Hybrid work
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
14d
Front Desk Receptionist
T4 Physio Clinic —Bolton
- £12.71 - £15.00 an hour
- Customer service
- Administrative experience
- Front desk
- Free parking
- Health & wellbeing programme
Quick apply
3d
Branch Supervisor
Millercare Ltd —Leyland
- From £26,000 a year
- Full-time
- Microsoft Outlook
- Management
- Up to 50% travel
- Free parking
- Employee discount
Quick apply
8d
Education Recruitment Team Manager
Operam Education Group —Bamber Bridge
- From £37,000 a year
- Full-time
- Mentoring
- Leadership
- Annual leave
- Sick pay
Quick apply
Customer Service Team Leader
William Hill —Burnley
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
8d
Contract Administrator
Equans —Macclesfield
- From £28,000 a year
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Annual leave
- Employee assistance programme
IT Service Desk Agent
Lookers —Manchester
- £26,000 - £27,000 a year
- Full-time
- Remote
- Customer service
- Travel
- Annual leave
Quick apply
1d
Technical Support Supervisor
IntelliPK Technology Services Ltd —Halifax
- £2,900 - £4,800 a month
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Health & wellbeing programme
- Referral programme
Quick apply
12d
Maintenance Assistant
Equans —Blackburn
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Hotel Operations Manager
Hotel Vendome Tours —Manchester
- £26,000 - £65,000 a year
- Full-time
- Bilingual
- Hospitality
- Microsoft Office
- Health & wellbeing programme
Quick apply
3d

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desk team leader jobs near prestwich, gtm

Service Desk Team Leader

LIMA Networks LTD
Salford Quays

Quick apply

Job details

Full-time
£45,000 - £50,000 a year

Qualifications

ITIL
Computer networking
Organisational skills
Leadership
Communication skills
Time management

Full job description

We are looking for a proven leader to join our growing team as we continue our shift toward a customer-centric, proactive, solution-driven, provider. We seek someone who is passionate about building a positive culture, delivering value-based outcomes for our customers, and directing technical teams away from a reactive approach. This is primarily a people leadership and service management role, focused on developing engineers, creating structure, maintaining service quality, and supporting the team through complex or high-pressure situations.

You will be responsible for leading and managing our Network and Infrastructure service desk teams to ensure the timely resolution of technical issues and exceptional customer support. This role requires technical credibility rather than deep hands-on ownership. A successful candidate should be able to provide direction during incidents, challenge diagnostic approaches, identify when escalation is required, and help engineers structure their thinking. They should be comfortable discussing infrastructure and networking issues at a practical level, while ensuring the right specialists remain accountable for technical resolution.

Day-to-day responsibilities:

Lead, mentor, and develop a team of 2nd/3rd line Network & Infrastructure engineers, fostering a high-performance and customer-focused culture.
Remain forward-looking, seeking opportunity to streamline operations by shifting to proactive over reactive approaches to resolution.
Encourage ownership, accountability, and workload prioritisation to allow your direct reports to bring blockers your way, when they truly require your input.
Oversee day-to-day Service Desk operations within their remit including incident, request, and escalation management, ensuring adherence to SLAs, KPIs, and service standards, monitoring ticket queues for timely resolution, and acting as the escalation point for complex or high-priority issues
Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA’s growth plans.
Be accountable for operational KPIs, service metrics, and operational performance data, ensuring they are within the agreed targets and initiatives are identified to drive continual service improvement
Support the Technical Services Manager in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are completed efficiently and effectively, to ensure that service operations have all the required elements to take on and support the IT requirements of customers.
Support the technical teams in documenting key processes for existing and new customers, in line with ITIL practices

Experience and Skills:

Provide calm, confident leadership during escalations, high-pressure incidents, customer dissatisfaction, or internal conflict.
Act as a stabilising presence for the team, ensuring engineers feel supported while maintaining accountability for outcomes.
The ability to handle difficult conversations with professionalism, empathy, and clarity.
This role does not demand you to be the deepest technical specialist in the room, but you must have enough technical experience across infrastructure and networking environments to ask the right questions, guide diagnostic thinking, challenge assumptions, and ensure issues are being progressed effectively.
Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload
Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels
Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders
Knowledge of ITIL best practices and experience with service desk management tools preferred

About LIMA

At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people.

We’re proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.

Quick apply

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desk team leader jobs in prestwich, gtm

Service Desk Team Leader

Service Desk Team Leader

2nd Line Service Desk Team Leader

2nd Line Service Desk Team Leader

1st Line Service Desk Team Leader

General Manager | Live Music & Cocktail Venue

Managed Services - First Line Support Team Lead

Team Leader - RRRM

EUC Engineer

Senior Service Desk Analyst

Claims Notification Handler

Front Desk Receptionist

Branch Supervisor

Education Recruitment Team Manager

Customer Service Team Leader

Contract Administrator

IT Service Desk Agent

Technical Support Supervisor

Maintenance Assistant

Hotel Operations Manager

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