Server and storage engineer Work, Jobs in Prestwich, Gtm (with Salaries)

3rd Line Infrastructure Engineer
LIMA —Salford
- £45,000 - £55,000 a year
- Weekend availability
- Communication skills
- Employee assistance programme
12d
3rd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
- £45,000 - £55,000 a year
- Weekend availability
- Communication skills
Quick apply
12d
Infrastructure Engineer
Thales —Cheadle
- Full-time
- Customer service
- Bachelor's degree
- Organisational skills
- Annual leave
- Employee discount
Senior IT Security Specialist, Web Developer & AI Systems Lead
Clarke Hendrik Group Ltd —Prestwich
- From £30,000 a year
- Full-time
- Microsoft Access
- Azure
- DevOps
- Free parking
- Employee discount
Quick apply
Sr. Engineer, Systems
ABACUS —Manchester
- Weekend availability
- Remote
- Azure
- Maintenance
- Windows
- Annual leave
- Employee discount
Quick apply
Principal Software Engineer, Backend - Full or Part Time
Autotrader —Manchester
- £60,000 - £80,000 a year
- Part-time
- System design
- Java
- SQL
Senior Frontend Developer (React Native)
Spliit LTD —Manchester
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Azure
- Software development
- APIs
Quick apply
1d
Azure Cloud Engineer
NV CLOUD SOLUTIONS LIMITED —Warrington
- £39,000 - £41,000 a year
- Full-time
- Azure
- Oracle
- DevOps
Quick apply
12d
Platform Engineer
AO World —Bolton
- Azure
- AWS
- Scripting
- Free parking
- Employee discount
Senior IT Infrastructure Engineer
Daisy Communications LTD —Cheadle Heath
- Up to £60,000 a year
- Full-time
- Azure
- AWS
- IT
Quick apply
11d
Data Engineer (GCP)
bet365 —Manchester
- Full-time
- SQL
Quick apply
Senior Virtualisation Engineer
The University of Manchester —Manchester
- £47,389 - £58,225 a year
- Hybrid work
- Windows
- University
- Scripting
- Annual leave
- Employee discount
eDV Infrastructure Engineer | Linux | Kubernetes | Terraform | AWS/Azure
Frontier Resourcing —Manchester
- Full-time
- Azure
- DevOps
- AWS
Quick apply
Platform Administration (Database) Engineer
Cotopaxi Ltd —Wigan
- £37,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
- Health & wellbeing programme
Quick apply
IT Infrastructure Engineer
NCC Group —Manchester
- Full-time
- Hybrid work
- SQL
- Travel
- Linux
- Annual leave
Quick apply
Vice President, Full-Stack Engineer
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Azure
- SQL
- AWS
IT Infrastructure Engineer
Alexander Dennis —Skelmersdale
- Full-time
- Hybrid work
- Azure
- SQL
- Continuous improvement
Quick apply

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3rd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application…
£45,000 - £55,000 a year
Quick apply
12d
3rd Line IT Engineer
MCS Group —Ormskirk
Stay active with discounted access to local gyms. As a Lead IT Engineer, *you will serve as the final escalation point for technical issues* across our client…
£45,000 - £55,000 a year
Quick apply

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server and storage engineer jobs near prestwich, gtm

3rd Line Infrastructure Engineer

LIMA
Salford

Apply Now

Job details

Permanent
£45,000 - £55,000 a year
12 days ago

Benefits

Employee assistance programme

Qualifications

ConnectWise
ITIL Certification
Disaster recovery
ITIL
VMWare
Root cause analysis
Communication skills

Full job description

We are seeking a highly skilled and customer-focused 3rd Line Infrastructure Engineer to join our Service Desk team. This role sits at the heart of our managed service operation, providing advanced technical expertise and ownership in the resolution of complex infrastructure issues across our customer environments.

As a senior escalation point within the team, you will take full ownership of infrastructure-related incidents and service requests raised by our customers. You will be responsible for driving issues through to resolution with a structured, methodical approach, ensuring clear communication, strong accountability, and adherence to agreed service levels at every stage.

Working closely with 2nd Line engineers, project teams, and service management, you will play a key role in maintaining service quality and customer satisfaction. Beyond reactive support, you will be expected to identify recurring issues, challenge existing approaches, and contribute to the continuous improvement of our services, tooling, and processes.

This role requires a strong technical foundation combined with excellent communication and problem-solving skills. You will be confident engaging directly with customers, able to translate complex technical matters into clear and actionable updates, and committed to delivering a high standard of service in line with our customer-first approach.

Day-to-day responsibilities:
Manage incidents from customers and LIMA’s hosted environment on a priority basis and provide the highest standards of professionalism and skill, in order to resolve customer issues efficiently and accurately.
Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s.
Act as a knowledgeable point of technical escalation, with the ability to break down technical information into clear communications for non/less-technical parties.
Identify repeat issues and/or duplicated alerts, and work toward finding the true root cause under a problem record.
Support our customers through planned release management processes (in and out of core hours where required) by planning, preparing, conducting, and documenting the process.
Align to the On-Call rota as an escalation engineer that will support LIMA customers outside of standard business hours and weekends in a 1-week-in-4 rota.
Remain forward-looking, seeking opportunity to streamline operations by shifting to proactive over reactive approaches to resolution.
Adhere to LIMA’s operational SLA/KPI metrics, setting the standard for junior members of the service desk.
Create, peer-review, and identify missing pieces of documentation and/or knowledge base articles.

Experience and Skills:
Proven experience with technical accreditations, or demonstrable expertise in supporting, administering, and troubleshooting infrastructure solutions across storage (NetApp FAS, AFF, E-Series), hypervisors (VMware 7+, Hyper-V), backup and disaster recovery technologies (Veeam Backup & Replication, Commvault, Rubrik, Datto), server hardware (Cisco UCS, Dell PowerEdge, HP ProLiant), cloud platform administration, and monitoring/observability tools (LogicMonitor and Zabbix).
Experience acting as an escalation path for engineers your junior, particularly focusing on issues relating to the applicable technologies
A demonstrably good troubleshooting methodology
A good communicator at a technical and non-technical level in written and oral forms
An understanding of Risk/Impact of changes made to customer environments
Good time recording and record keeping, maintaining customer information
Experience in working alongside service departments within the standard ITIL framework, attending CAB meetings, classifying Incident/Request/Problem accurately

Desirables :
Certifications in the aforementioned technologies
Operational experience with NSX or other software-defined networking
Certified to ITIL Foundation or higher
Experience delivering backup and disaster recovery planning, testing and improvements
Experience in completing Root Cause Analysis documents, post-incident

About LIMA

At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people.

We’re proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.

Salary
45,000 - 55,000
Hours
37.5
Contract type
Permanent
Location
M50 1DR
Attachments

Benefits

Joining our team comes with a range of benefits designed to enhance your work experience and well-being:

Holidays: Time to relax with 25 days holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year.

Birthday Leave: An additional paid day to celebrate your birthday with family and friends.

Healthcare: From day one you’ll have access to Medicash, our healthcare cashback plan, and after two continuous years of service, you have the option to join our private medical scheme.

Professional Development: Access to ongoing training and development opportunities to help you grow in your career.

Family Leave: Enhanced maternity, paternity, and adoption pay after two continuous years of service.

Employee Assistance Program: Confidential counselling and support services to help you navigate life’s challenges.

Salary Sacrifice Schemes: Support to help you save for retirement or purchase an electric car or bike.

Team Building Events: Engage with your colleagues through team-building activities and events.

Apply Now

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server and storage engineer jobs in prestwich, gtm

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