Customer service representative Work, Jobs in Prestwick, Say (with Salaries)

Customer Service Advisor
Castle Water Ltd —Ayr
- £24,349 a year
- Weekend availability
- English
- Analysis skills
- In-person
- Life insurance
- Sick pay
Quick apply
14d
Client Services Coordinator
Alfred H Knight Group —Dundonald
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Employee assistance programme
Quick apply
Customer Services Advisor
Halfords —Ayr
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
4d
Customer Service Assistant - Boswell Park, Ayr
CJ Lang & Son Limited —Ayr
- Weekend availability
- Serving
- Employee discount
- Flexible schedule
1d
Customer Service Assistant - Bonnyton, Kilmarnock
CJ Lang & Son Limited —Kilmarnock
- Weekend availability
- Serving
- Employee discount
- Flexible schedule
11d
Customer Service Advisor
Rawlplug Limited —Glasgow
- £27,000 - £28,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- English
- Free parking
- Store discount
Quick apply
7d

More jobs to discover

Find similar jobs that you might be interested in.

Client Services Coordinator
Alfred H Knight Group —Dundonald
Experience in day to day fast paced operational environment. In this client-facing role, your primary responsibility will be to organise and manage AHKES solid…
Quick apply
Meeting & Events Co-ordinator
Loch Lomond Arms Hotel —Luss
Assist with forecasting and achieving annual event sales targets. The Meetings & Events Coordinator is responsible for planning, and coordinating weddings,…
£32,000 a year
Quick apply

I want to receive the latest job alerts for customer service representative in prestwick, say

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near prestwick, say

Customer Service Representative jobs in Glasgow

Customer Service Representative jobs in Bedford

Civil Service jobs in Nottingham Ng7

Customer Service Representative jobs in Scunthorpe

Customer Service Representative jobs in Watford

Remote Customer Service jobs in Birmingham

Customer Service Representative jobs in Howden

Customer Service Agent jobs in London

Client Services Coordinator jobs in London

Client Services Coordinator jobs in Manchester

Project Coordinator jobs in Northampton

Event Coordinator jobs in Birmingham

Service Desk Analyst jobs in London

Customer Service Representative jobs in Coleraine

Council Customer Advisor jobs in London

Library Service jobs in Swansea

Customer Service Representative jobs in London Se18

Customer Service Representative jobs in Cribbs Causeway

Customer Service Representative jobs in Brent Cross Station

Customer Service Representative jobs in Leicester

Customer Service Advisor

Castle Water Ltd -
Ayr

Quick apply

Job details

Full-time
£24,349 a year
14 days ago

Benefits

Cycle to work scheme
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Process improvement
Internal department liaison
English
Microsoft Office Suite
Analysis skills
Customer interaction
Phone etiquette
Communication skills

Full job description

Customer Service Advisor

Looking for a role with work-life balance and no weekend shifts? We’re looking for proactive, confident problem-solvers who can take ownership of tasks and make decisions. If you love helping people and want to grow your career in a supportive, fast-paced environment, this could be the job for you.

As a Customer Service Advisor, you’ll handle customer queries via telephone, our online portal and email, delivering clear, helpful, and accurate responses. Customer Service Advisors are the first point of contact for most customers and should therefore bring enthusiasm and confidence to the role.

The role will report to the Customer Services Team Leader in the Ayr office and will regularly collaborate with all other teams across the business.

Perks you'll enjoy

Salary: £24,349 per year
Company pension, life insurance and sick pay
Monday to Friday schedule, so weekends are all yours
Cycle-to-work Scheme

What you'll be doing

Deliver excellent customer service to our customers via phone, email or webchat, managing their expectations effectively and resolving issues at the first point of contact where possible.
Build rapport, identify customer needs quickly, efficiently, and proactively to maintain exceptional customer service standards.
Understand and review customer bills, taking ownership of customer queries and following them through to resolution.
Contribute towards the customer retention rate by onboarding new customers via change of tenancies and newly created supply points.
Identify the best solutions for both Castle Water and the customer.
Work collaboratively with team members to ensure more complex customer queries are investigated and resolved.
Assist and collaborate with all other area of the business when required, supporting them with queries.
Identify opportunities for automation and improvement of business processes.
Manage workload effectively ensuring all tasks are completed within given timescales.
You will be expected to carry out any other duties that may reasonably be required in line with your main duties.

What you'll bring to the role

Previous Customer Service experience in a similar role is desirable.
Strong problem-solving skills with the ability and resilience to deal with challenge and ambiguity.
Competent in all Microsoft office packages including Excel, office 365.
Must be a strong team player, with the ability to work collaboratively across functions and departments.
Must have strong communication skills with the ability to communicated effectively both internally and externally.
Ability to work under pressure and to meet tight deadlines.
Must have strong logical and analytical skills, an inherent problem solver.

Why choose Castle Water?

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.

Job Types: Full-time, Permanent

Pay: £24,349.00 per year

Benefits:

Company pension
Cycle to work scheme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in prestwick, say

Customer Service Advisor

Client Services Coordinator

Customer Services Advisor

Customer Service Assistant - Boswell Park, Ayr

Customer Service Assistant - Bonnyton, Kilmarnock

Customer Service Advisor

More jobs to discover

I want to receive the latest job alerts for customer service representative in prestwick, say

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected