Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.
Overview
We are seeking a Project Support / Document Controller to join a major hyperscale data centre campus development in North East England. This is a significant, complex programme involving multiple data centre buildings, major enabling works, substation construction, and environmental remediation.
This role will support the client-side project team by providing integrated oversight of project systems, controls, reporting, meeting governance, and information management. The successful candidate will help ensure consistency, quality, transparency, and effective governance across project tooling and processes to support delivery and decision-making.
The Role
The Project Support / Document Controller is responsible for coordinating and maintaining project systems, reporting standards, governance processes, records, and information flows across a large, multi-stakeholder project environment.
This role is suited to someone who is highly organised, proactive, detail-focused, and comfortable working across multiple interfaces including project managers, contractors, consultants, and client stakeholders.
Key Responsibilities
- Manage project tooling from a client perspective, including SharePoint, Smartsheet, Cx Alloy, health and safety systems, and other agreed platforms.
- Monitor that systems are structured, maintained, and aligned with project and client requirements.
- Oversee access, governance, and use of common data environments and associated systems.
- Drive consistency in processes, workflows, templates, and data standards across project tools.
- Support stakeholder onboarding and provide guidance to encourage effective use of systems.
- Coordinate and maintain project reporting, dashboards, and trackers, with support from project managers and team members where required.
- Monitor the timely collection, analysis, and reporting of project data.
- Establish and maintain reporting templates, governance standards, and document control processes.
- Track KPIs, risks, overdue actions, and performance metrics, escalating issues where appropriate.
- Manage meeting governance, including agendas, packs, minutes, actions, and decision tracking.
- Establish and maintain a cross-functional RACI matrix covering client and contractor interfaces.
- Support project controls, process improvement, systems integration, and compliance frameworks.
- Act as a key point of coordination between the client team, project team, operational stakeholders, contractors, and external parties.
- Maintain accurate project records, governance outputs, and reporting data to support effective project delivery.
Key Interfaces
You will work closely with:
- Senior project leadership on reporting cadence, governance expectations, dashboards, escalations, and controls
- Project managers and workstream leads across CSA, MEPH, OFCI, EHS, scheduling, cost, and engineering functions
- Contractor document control and project controls teams on submissions, meeting outputs, action close-out, and data quality
- Client stakeholders on reporting, decisions, actions, and information requirements
- Project support and administrative team members on meeting preparation, tracker updates, and reporting coordination
- System owners and platform administrators for project tools and data environments
What We Are Looking For Essential Experience and Skills
- Experience in project support, document control, project coordination, or project information management on medium to large construction or infrastructure projects
- Practical experience with SharePoint, common data environments, reporting tools, trackers, and document registers
- Experience coordinating meeting governance, including agendas, minutes, action trackers, and decision logs
- Strong attention to detail and a disciplined approach to data quality, record keeping, governance, and audit trails
- Ability to work confidently with project managers, contractors, consultants, and senior stakeholders
- Strong written communication, organisation, and prioritisation skills
- Ability to improve workflows, templates, reporting standards, and systems integration
Behaviours and Attributes
- Proactive and self-sufficient
- Highly organised and detail-oriented
- Clear and professional communicator
- Collaborative across multiple teams and workstreams
- Consistent in record keeping, follow-up, and action tracking
- Focused on transparency, governance, and continuous improvement
Scope of the Role
This role focuses on project support, information management, governance, reporting, and systems coordination.
It does not include responsibility for:
- Technical design or design approval
- Direct management of construction works or contractor methods
- Trade contractor supervision or performance management
- Formal commercial management or cost certification
- Formal contract administration, notices, or dispute resolution unless specifically delegated
- Approving contractor submissions or authorising client decisions reserved to others
- Operation of the completed facility
Typical Deliverables
Daily
- Monitor project inboxes, document workflows, meeting outputs, and urgent information requests
- Update action trackers, decision logs, issue logs, and document registers
- Coordinate with project managers and workstream leads on reporting and governance inputs
- Support meeting preparation, attendance records, minutes, and actions
- Review missing inputs, overdue actions, and items requiring escalation
- Maintain project filing and records in agreed systems
Weekly
- Prepare project support updates covering reporting, actions, document control, meeting governance, and information flow
- Update key trackers, dashboards, and reporting inputs
- Coordinate meeting packs, agendas, minutes, actions, and decisions
- Review overdue actions, missing information, and escalation items
- Update RACI and interface records where required
- Review system usage, access issues, compliance, and data quality
- Provide stakeholder summaries of key decisions, risks, actions, and governance priorities
Monthly
- Prepare project support and document control summaries for governance reporting
- Review dashboard and tracker quality, including completeness and overdue items
- Review meeting governance effectiveness and action close-out performance
- Update RACI and interface governance where needed
- Review project systems, access, adoption, structure, and workflow consistency
- Maintain a process improvement log for reporting and system enhancements
- Summarise key client decisions, actions, approvals, and information requirements
- Capture lessons learned, emerging issues, and escalation them
Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success.
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