Helpdesk manager Work, Jobs in Puckeridge, Hrt (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
Operations & Customer Experience Manager
Darlish Ice Cream —Hatfield
- £250 - £330 a week
- Part-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
2d
Workplace Experience Manager
CBRE —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Patient Workflow Administrator
Willow |Tree Family Doctors —London
- £25,350 - £27,378 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
19h
Customer Care Manager
One Retail Group —London
- Hybrid work
- Customer service
- Continuous improvement
- AI
Senior Support Engineer
Form IT Solutions —Luton
- £28,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- AWS
- Free parking
Quick apply
13d
Estates Maintenance Helpdesk Coordinator
Affinity Water —Hatfield
- £25,000 - £30,000 a year
- Hybrid work
- Microsoft Excel
- Maintenance
- Microsoft Office
- Annual leave
- Employee discount
14d
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Harpenden
- Weekend availability
- Microsoft Outlook
- Customer service
- English
Quick apply
Senior Azure Cloud Engineer
Solus Accident Repair Centres —Stansted
- £50,000 - £65,000 a year
- Full-time
- Azure
- SQL
- Scripting
- Employee discount
Scheduling Administrator
Hays-Hiredonline —Watford
- Microsoft Word
- CRM software
- Microsoft Excel
3d
Maintenance Technician
Hertford Regional College —Broxbourne
- £26,000 - £27,475 a year
- Full-time
- Driving
1d
Onsite Engineer
Cardonet —London
- Microsoft Office
- IT
- In-person
- Referral programme
Premises Assistant (Caretaker)
Skanska —Chelmsford
- Customer service
- School
- Bereavement leave
Facilities Team Leader
Barnet Council —London
- Weekend availability
- Hybrid work
- Oracle
- Customer service
- Supervising experience
- Annual leave
- Flexitime
12d
Reward Consultant
Computacenter —Hatfield
- Microsoft Powerpoint
- Continuous improvement
Building Services Engineer – North London, Hertfordshire & Essex
Acorn —Enfield
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Electrical Day Shift Engineer
CBRE —Borehamwood
- Full-time
- Customer service
- HVAC
- Communication skills
Chiller Service Engineer
Daikin Industries Ltd. —Watford
- Overtime
- Communication skills
- Annual leave
Quick apply

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Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in puckeridge, hrt

Helpdesk Manager

Operations & Customer Experience Manager

Workplace Experience Manager

Patient Workflow Administrator

Customer Care Manager

Senior Support Engineer

Estates Maintenance Helpdesk Coordinator

Facilities Coordinator

Senior Azure Cloud Engineer

Scheduling Administrator

Maintenance Technician

Onsite Engineer

Premises Assistant (Caretaker)

Facilities Team Leader

Reward Consultant

Building Services Engineer – North London, Hertfordshire & Essex

Electrical Day Shift Engineer

Chiller Service Engineer

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