Service leader Work, Jobs in Pudsey, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Retail Sales Advisor - 20 Hours
DFS —Birstall
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Service Analyst
TPP —Leeds
- £45,000 a year
- No experience needed
Management Trainee
Schuh —Leeds
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
Retail Customer Service
Entain —Bradford
- £13 an hour
- Overtime
- Cash handling
Service Controller – Team Leader
Briggs Equipment —Dewsbury
- £40,000 - £45,000 a year
- Weekend availability
- IT
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
13d
Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
13d
Property Support Administrator
Anchor —Bradford
- £29,000 a year
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
11d
Head Housekeeper
Fernside House —Leeds
- £14.50 an hour
- Weekend availability
- Rehabilitation centre
- Annual leave
- Referral programme
Quick apply
Retail Team Leader
Travelex —Pudsey
- £28,860 a year
- Overtime
- Customer service
- Employee discount
13d
Support Worker
Home not Hospital —Leeds
- £14.50 an hour
- 12 hour shift
- Driving
- Care plans
- Paid training
- Annual leave
Planning Co-ordinator
Anchor —Bradford
- £32,000 a year
- Microsoft Excel
- Analysis skills
- Continuous improvement
- Employee discount
11d
Assistant Manager
Farmfoods —Leeds
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
13d
Team Leader
The Escapologist Ltd —Leeds
- £20,250 a year
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Store discount
Quick apply
Customer Consultant - Cleckheaton
Nationwide Building Society —Cleckheaton
- From £26,500 a year
- Full-time
- Customer service
- Banking
10d
Tesco Colleague - Armley Express
Tesco UK —Leeds
- £13.28 - £14.55 an hour
- Part-time
- School
1h
Senior Customer Service Advisor
Barclays —Bradford
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Engagement Officer
Reed In Partnership —Leeds
- £26,300 - £32,000 a year
- Full-time
- Sales
- Continuous improvement
- Travel
- Annual leave
- Flexible schedule
Operations Manager - Hybrid
Core Prescribing Solutions —Bradford
- £55,000 - £60,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
13d
Assistant Manager
Starbucks —Beeston
- Part-time
- Leadership
- Store discount
- Employee assistance programme

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

service leader jobs in pudsey, wyk

Customer Resolution Team Leader

Retail Sales Advisor - 20 Hours

Service Analyst

Management Trainee

Retail Customer Service

Service Controller – Team Leader

Customer Service & Planning Manager

Property Support Administrator

Head Housekeeper

Retail Team Leader

Support Worker

Planning Co-ordinator

Assistant Manager

Team Leader

Customer Consultant - Cleckheaton

Tesco Colleague - Armley Express

Senior Customer Service Advisor

Engagement Officer

Operations Manager - Hybrid

Assistant Manager

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