Our veterinary reception front of house team are an integral part of the hospital, because they are first port of call to our clients, and it is of the upmost importance they are being given five-star service and care.
We are looking for client-focused experienced receptionists to join our invaluable front of house team at Wanstead 24-hour Veterinary Hospital, on a full and part-time basis.
About your new role!
We want to ensure that while our clinical team support the patients needs, we are also able to offer an engaging and friendly welcome to clients. This involves providing effective communications internally and organising our diary so that we can provide the best advice and accurate information to our clients.
The full-time role consists of 4x10 hour shifts, and the part-time 4x5 hour shifts. The earliest shift starting at 8am, and the latest shift up to 10.30pm plus a 2:4 weekend rotation with TOIL (reducing to 1:3 in the near future). You will be rota 'd to 3 bank holidays per year (including one in the festive period). Due to the nature of the role, flexibility is required.
As a veterinary receptionist, some of your duties will include:
- Liaise with key hospital personnel to communicate any delays in consultation start times.
- Book referral appointments using SOPs and ensure relevant information sheets are sent to clients prior to the consultation.
- Offer nurse clinics to clients, where required. Clients should have the opportunity to visit for advice on pet health and welfare, to include weight, dental checks and six-monthly ProActive Pets checks.
- Record details in clinical histories of any conversations with clients regarding fees or anything related to patient care.
- Place client food orders as requested and reserve when delivered. Put away the reception food order if required to do so.
- Exercise debt control measures, as directed.
- Exercise care in the handling of payments and in all financial management generally.
In particular cashing up must be accurately completed.
- Process insurance claim forms, if required to do so, in an accurate and timely fashion incorporating full use of the Zeus software.
- Prepare the weekly banking, if required to do so, in a secure, accurate and timely fashion. Report shortages and overs to senior personnel, as directed.
As well as a high level of face-to-face client care, there is also a large amount of phone and written communication to our clients, and these methods of communication must be treated equally as professionally.
We are ideally seeking candidates with previous reception responsibilities within a veterinary or healthcare setting to join our team and can work early and late shifts. We do ask for a certain level of flexibly in the role, due to the nature of the profession.
You would need to be computer literate although training will be provided, but more importantly we are looking for friendly, confident, empathetic individuals who will be proud to make the reception area, their areas of responsibility and for individuals with a passion for animal welfare and who love being a pivotal part of a large vibrant team.
The roles involve a high level of face-to-face contact with our clients, so you must have the confidence, empathy, and experience to provide the standard of care and the personal touch we expect for our clients and be able to work in a high-pressure environment.
Wanstead itself is on the outskirts of urban Essex but is close enough to rural life for that countryside relief. Transport links into London do not get better than a short walk to a Central Line tube station!
Please be aware there is no on-site parking available and public transport is advised.
Now lets get to the nitty gritty, here is what we offer you:
The salary for our reception role is £26,436.80 FTE based on 40 hours per week.
*To be considered for this role you will have experience in client care and customer service, and are used to a fast-paced working environment*
A little snippet of the benefits you will receive:
- 6.6 weeks annual leave including bank holidays (pro rata if part-time)
- Paid 30-minute lunch breaks for full-time shifts
- Generous colleague discounts
- The opportunity to join our private medical healthcare scheme on a reduced rate plus medical cashback incentives
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Ashley. Alternatively, please feel free to email Ashley directly at [email protected] for any other queries or to simply arrange a call and have a chat about other opportunities!