Operations associate Work, Jobs in Purley Way, Gtl (with Salaries)

Delivery Station Liaison Agent
Amazon UK Services Ltd. —Croydon
- Full-time
- Customer service
- English
- Administrative experience
Operations Associate
Gopuff —Bromley
- Part-time
- Google Suite
- Restaurant experience
- Annual leave
Quick apply
Strategy & Acquisitions Associate, Data Center Supply Solutions EMEA
Amazon Data Services UK Limited —London
- Full-time
- CRM software
- Sales
- Salesforce
- Flexible schedule
Warehouse Associate - Part Time
Deliveroo —London
- £14.40 an hour
- Full-time
- Hospitality
- Leadership
- Communication skills
Mortgage Operations Associate
Abound —London
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Financial services
- Gym membership
Branch Operations Associate
Bank of India —London
- £26,440 a year
- Full-time
- Basic maths
- Financial services
- In-person
Quick apply
Event Operations Associate
Emerald X —London
- £50,000 - £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Advisor
Invicta - Croydon —Croydon
- Up to £45,000 a year
- Full-time
- In-person
- Employee discount
- Life insurance
Quick apply
4d
Client Services & Support Specialist- London, UK
FXSpotStream —London
- Microsoft Office
- Analysis skills
- Bachelor's degree
Graduate - Operations Transformation Associate
Lendable —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Machine learning
- AI
- Referral programme
ETF Capital Markets Associate
Janus Henderson —London
- Hybrid work
- Analysis skills
- Organisational skills
- IT
Financial Crime Associate – Cash Funds, Digital Assets & Tokenisation
BlackRock Investments —London
- Hybrid work
- Analysis skills
- Bachelor's degree
- Organisational skills
- Work from home
Associate, HR Operations
Ares Management —London
- Full-time
- Analysis skills
- Bachelor's degree
- Human resources
Associate, Compliance Analyst
Castleton Commodities International —London
- Full-time
- Microsoft Excel
- Master's degree
- SQL
- Annual leave
- Employee discount
Staffing & Consulting Programs Specialist - Private Equity
Bain & Co. —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
Multi Asset Investment Liaison Analyst
T. Rowe Price —London
- Full-time
- Hybrid work
- Microsoft Excel
- Master's degree
- SQL
Middle Office Associate
Corpay —London
- Full-time
- Communication skills
- Life insurance
End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)
UST —London
- Azure
- Microsoft Outlook
- Windows
Quick apply
Operations Associate
Junior AI —London
- £50,000 - £55,000 a year
- Full-time
- System design
- AI
- Communication skills
Operations Associate - Graduate Internship
Partly —London
- £102 a day
- Full-time
- Remote
- Microsoft Powerpoint
- Engineering

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Delivery Station Liaison Agent

Amazon UK Services Ltd. -
Croydon

Apply Now

Job details

Full-time

Qualifications

Customer service
Supply chain
Logistics
English
Administrative experience

Full job description

DESCRIPTION

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.

Working hours are either Wednesday to Saturday 10:00 AM - 8:45 PM or Sunday to Wednesday 10:00 AM - 8:45 PM.

Key job responsibilities

Place outbound calls to customers
Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
Keep daily, weekly and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We're based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.

DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers' hands.

BASIC QUALIFICATIONS

Knowledge of advanced English at CEFR level B2/C1
Relevant experience of dealing with customer queries via phone and email
Relevant experience in an administrative support role involving collaboration with internal or external teams
Relevant experience of solving problems whether related to customer queries or internal process issues

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience in communicating with senior colleagues
Professional experience in a fast-paced environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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Delivery Station Liaison Agent