Patient service advisor Work, Jobs in Queensferry, Edh (with Salaries)

Patient Care Advisor (Receptionist)
Leith Links Medical Group —Edinburgh
- £13.86 - £15.05 an hour
- Full-time
- Computer literacy
- GP surgery experience
- Microsoft Office
Quick apply
1d
Optical Advisor
Optimeyes Opticians —Broxburn
- From £13.01 an hour
- Part-time
- Computer literacy
- Bachelor's degree
- Patient care
- Store discount
- Employee discount
Quick apply
4d
Trainee Dispenser
Boots —Edinburgh
- Weekend availability
- No experience needed
- Employee assistance programme
- Employee discount
1d
No7 Advisor
Boots —Edinburgh
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
4d
Patient Service Advisor
Logan practice —Wishaw
- £14.05 an hour
- Temporary
- GP surgery experience
- Data entry
- Organisational skills
- Annual leave
Quick apply
14d
Respiratory Nurse Advisor - Scotland (Central Belt)
NSHI Ltd —Edinburgh
- £39,233 - £44,188 a year
- Part-time
- Driving
- Travel
- Patient care
- Annual leave
- Employee assistance programme
Quick apply
Domestic and Lifestyle Assistant
McCarthy & Stone —Edinburgh
- £12.85 an hour
- Part-time
- Hotel
- Restaurant
- Communication skills
- Employee discount
- Life insurance
Quick apply
13h
Dispenser
Boots —Livingston
- £13.92 - £16.64 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Client Care Advisor (Saturdays)
IVC —Dunfermline
- Up to £6,630 a year
- Part-time
- Front desk
- Communication skills
- Annual leave
6d
Support Worker
Mears Group —Livingston
- £13.72 an hour
- Night shift
- Employee assistance programme
- Referral programme
Pharmacy Technician
Boots —Edinburgh
- Weekend availability
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
4d
Senior Veterinary Surgeon
Vets Now —Stirling
- Up to £85,000 a year
- Weekend availability
- Mentoring
- Training & development
- Annual leave

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Patient Care Advisor (Receptionist)

Leith Links Medical Group
Edinburgh

Quick apply

Job details

Permanent | Full-time
£13.86 - £15.05 an hour
1 day ago

Qualifications

Collaborate with healthcare professionals
Inbound customer enquiry call handling
Clinical record keeping
Stock ordering
Computer literacy
Updating electronic health records
Updating electronic care records
Patient appointment coordination
GP surgery experience
Incident Reporting
Administrative support experience
Filing
Scanning
Microsoft Office Suite
Patient service
Microsoft Office
Databases
Administrative experience
Records management
Appointment booking and call handling
Medical reception and administration experience
Staff training
Electronic patient record systems
Front desk
Patient record updating
Patient appointment data entry
Document management
Managing patient records
Communication skills
Time management

Full job description

Patient Care Advisor (Receptionist)

Location: Leith Links Medical Group, 4 Hermitage Place, Edinburgh EH6 *BW

Hours: 37 hours per week between the hours of 8am and 6pm

Salary: Competitive salary ~ dependent on qualifications & experience

Closing Date: Friday 4th September 2026

Job Purpose

The Patient Care Advisor is the first point of contact for patients and visitors to Leith Links Medical Group. The postholder will provide a professional, friendly and efficient reception and administrative service, supporting patients to access appropriate healthcare services and ensuring the smooth day-to-day running of the practice.

Working as part of the administrative team, the Patient Care Advisor will communicate with patients, clinicians and external organisations, handling enquiries with sensitivity, professionalism and discretion.

About the Practice

Leith Links Medical Group provides a full range of NHS primary care services to approximately 7000 patients across Leith and surrounding areas of Edinburgh. The practice delivers GP, nursing and specialist clinics and operates telephone triage and urgent appointment systems.

Send a copy of your CV with a covering letter to [email protected]

Key Responsibilities

Patient Access and Reception Services

Welcome patients and visitors in a courteous, professional and compassionate manner.
Act as the first point of contact for patients attending the practice or contacting by telephone.
Respond to patient enquiries and provide accurate information about appointments, services and practice procedures.
Use sound judgement to prioritise enquiries and identify urgent requests in line with practice protocols.
Register patient arrivals, record information accurately and direct patients appropriately.
Inform clinical staff of any concerns regarding a patient's health or wellbeing when attending the practice.
Record requests for home visits and escalate urgent requests as required.

Appointment and Clinical Administration

Book, amend and cancel appointments using the practice clinical system.
Support the effective management of clinics and appointment availability.
Respond appropriately to changes in clinical staffing, including rearranging appointments when required.
Process requests for repeat and acute prescriptions in accordance with practice procedures.
Support requests for access to medical records and reports in line with data protection and NHS requirements.

Administrative Support

Process incoming and outgoing correspondence, including scanning, filing and electronic document management.
Maintain accurate and up-to-date patient records.
Input data, clinical coding and patient information accurately into practice systems.
Undertake general administrative duties including:
Filing and scanning documents
Managing mail
Photocopying and document preparation
Ordering and monitoring stock
Booking interpreters and other support services
Assist with audits, surveys and service improvement activities as required.

Team Working

Work collaboratively with clinical and administrative colleagues to deliver high-quality patient care.
Provide flexible cover across administrative functions to maintain service delivery.
Participate in training, team meetings and personal development activities.
Support the induction and training of new or temporary staff when required.
Undertake any other reasonable duties requested by the Practice Manager or Assistant Practice Manager.

Communication

The postholder will communicate regularly with:

Patients, relatives and carers
GPs, nurses and other practice staff
NHS departments and healthcare professionals
External organisations and service providers

The role requires excellent communication skills and the ability to deal sensitively with people who may be distressed, anxious, frustrated or have communication difficulties.

Information Governance and Confidentiality

The postholder must:

Maintain confidentiality at all times.
Handle sensitive patient information securely and appropriately.
Comply with GDPR, NHS policies and practice procedures.
Ensure all records are accurate, secure and up to date.

Systems Used

The role involves the regular use of:

Practice clinical and appointment systems
Microsoft Office applications
NHS systems and databases
Email, internet and online ordering systems
Incident reporting and staff training systems

Training will be provided on all relevant systems.

Working Conditions

The role is primarily office and reception based and involves:

Prolonged use of computers and telephone systems
Managing multiple tasks and frequent interruptions
Working in a busy and sometimes demanding environment
Regular contact with distressed or anxious patients and visitors

Skills and Experience

Essential

Experience of working in a customer service, reception or administrative role.
Excellent level of literacy, verbal and written communication skills.
Good organisational and time-management skills.
Ability to work accurately under pressure and manage competing priorities.
Good IT skills, including Microsoft Office applications.
Ability to work effectively as part of a team.
Understanding of the importance of confidentiality and data protection.

Desirable

Previous experience working in a GP practice, NHS setting or healthcare environment.
Knowledge of clinical systems and appointment booking procedures.
Relevant qualification in administration, business support or customer service.

Values

The postholder will demonstrate NHS values by:

Treating everyone with dignity and respect.
Delivering a high standard of patient care and customer service.
Working collaboratively with colleagues.
Acting with honesty, professionalism and integrity.
Supporting continuous improvement and learning.

This job description is intended as a guide to the main responsibilities of the post and may be amended to meet the changing needs of the practice.

Pay: £13.86-£15.05 per hour

Work Location: In person

Quick apply

Refine Your Search

patient service advisor jobs in queensferry, edh

Patient Care Advisor (Receptionist)

Optical Advisor

Trainee Dispenser

No7 Advisor

Patient Service Advisor

Respiratory Nurse Advisor - Scotland (Central Belt)

Domestic and Lifestyle Assistant

Dispenser

Client Care Advisor (Saturdays)

Support Worker

Pharmacy Technician

Senior Veterinary Surgeon

Other jobs to consider

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