2nd line support Work, Jobs in Quinton, Wmd (with Salaries)

1st Line Support Analyst
Sharp —West Bromwich
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
Application Support Officer
Dudley Metropolitan Borough Council —Dudley
- £31,537 - £34,434 a year
- Part-time
- Customer service
8d
2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Windows
- Computer networking
- Organisational skills
- Employee assistance programme
Quick apply
3rd Line Support Engineer
wavenet —Solihull
- Full-time
- Azure
- Windows
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst
TVS Supply Chain Solutions —Birmingham
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
10h
IT Officer
School of Coding —Birmingham
- £28,000 - £32,000 a year
- Full-time
- Google Suite
- Microsoft Access
- Computer Science
- Annual leave
- Employee assistance programme
Quick apply
4d
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Microsoft Office
- Computer networking
- Sick pay
Quick apply
13d
Digital Workplace Engineer
South Staffordshire Plc —Walsall
- Up to £35,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
- Employee assistance programme
- Employee discount
4d
1st Line Application Support
Corpay —Meriden
- Full-time
- SQL
- APIs
- Life insurance
Document Control and Information Lead
National Grid —Warwick
- £48,374.00 - £57,012.50 a year
- Project management
- Organisational skills
- SharePoint
11d
IT Technician
CBW Group Holdings —Redditch
- £45,000 a year
- Full-time
- Azure
- Scripting
- SharePoint
8d
IT Infrastructure Technician
Villeroy & Boch —Armitage
- Full-time
- Customer service
- English
- Communication skills
BI Developer
Healthtrust Europe —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
Quick apply
Process Developer
TLT —Birmingham
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
APS Engineer
BNP Paribas —Solihull
- Full-time
- Employee discount
Senior IT Infrastructure Engineer
World of Books —Baginton
- Full-time
- Windows
- IT
- Communication skills
Network engineer L2
wavenet —Birmingham
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Application Developer
LRQA group —Birmingham
- Remote
- Azure
- Computer Science
- DevOps

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Admin Assistant
Sandwell and West Birmingham NHS Trust —West Bromwich
Handle telephone and written queries professionally, issue clinic letters and GP notifications, and maintain clear communication to support continuity of care.
£25,760 - £27,476 a year
1d
1st Line Service Desk Analyst
SDI —Birmingham
Logging all calls via ServiceNow and resolving or triaging appropriately. If you have basic IT knowledge with a strong customer service attitude but are…
£16.75 - £17.25 an hour
Quick apply
5d

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1st Line Support Analyst

Sharp -
West Bromwich

Apply Now

Job details

Permanent | Full-time

Benefits

Annual leave
Discounted gym membership
Life insurance

Qualifications

Microsoft Windows Server
Azure
Operating systems
Firewall
Virtualisation
IT support
Communication skills

Full job description

Company Name:

Sharp Business Systems UK PLC

Location:

West Bromwich

Advert Closing Date:

Job Number:

JO-2605-2659

Work Type:

Permanent / Full Time

2nd Line Support Analyst in West Brom required

Location: West Brom

Hybrid working: 3x in the office, 2x from home

Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd Line Support Analyst to join our helpdesk team in West Brom. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you.

What You’ll Be Doing

You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you’ll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction.

Your responsibilities will include:

Owning, updating, and progressing support tickets to give clients confidence in our service.

Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery.

Organising and prioritising your daily workload to meet client expectations efficiently.

Using your technical knowledge to resolve issues and escalate where necessary.

Communicating clearly, professionally, and positively with clients and colleagues.

Actively developing your technical skills and contributing to team productivity.

Representing Sharp IT Services professionally to support client retention and business growth.

What We’re Looking For

We’re seeking a motivated team player with a passion for IT and a strong client-service mindset. You’ll ideally bring:

A friendly, professional, and approachable attitude
A strong desire to grow your skills in IT support
Excellent verbal and written communication skills
At least 2 years’ experience in IT support
Intermediate knowledge of:
- Microsoft Server and Desktop Operating Systems
- Microsoft 365 and Azure
- Virtualisation, Networking, Firewalls, and Cyber Security
Basic understanding of backup solutions and antivirus tools
Awareness of Remote Monitoring and Management (RMM) tools

What You’ll Get in Return

We value our people and invest in their growth. When you join Sharp IT Services, you’ll benefit from:

26 days of annual leave, plus bank holidays
life insurance, dental, and critical illness cover
O2 mobile discounts
Study support for relevant professional certifications
Discounted gym membership
A clear pathway for career development in a supportive environment

Ready to Apply?

This is a fantastic opportunity to join a professional and friendly team where your skills and ambition will be recognised and nurtured. If you're ready to make an impact and grow your IT career, apply now and become part of the Sharp IT Services team.

Apply Now

Refine Your Search

2nd line support jobs in quinton, wmd

1st Line Support Analyst

Application Support Officer

2nd Line IT Support Technician

3rd Line Support Engineer

Service Desk Analyst

IT Officer

IT Support Engineer

Digital Workplace Engineer

1st Line Application Support

Document Control and Information Lead

IT Technician

IT Infrastructure Technician

BI Developer

Process Developer

APS Engineer

Senior IT Infrastructure Engineer

Network engineer L2

Senior Application Developer

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