voip engineer Work, Jobs in quinton, wmd (with Salaries)

Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
Field Communication Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £32,000 - £42,000 a year
- Full-time
- Customer service
- Analysis skills
- Driving
- Free parking
- Employee assistance programme
Quick apply
Field Communications Engineer
Southern Communications Group —Quinton
- £32,000 - £42,000 a year
- Full-time
- Customer service
- Analysis skills
- IT
- Free parking
- Employee assistance programme
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
Tier 3 Service Desk Engineer
The 848 Group —Stafford
- £39,000 - £50,000 a year
- Weekend availability
- Hybrid work
- Azure
- Customer service
- Travel
Quick apply
Tier 2 Service Desk Engineer
The 848 Group —Stafford
- £31,000 - £38,000 a year
- Weekend availability
- Hybrid work
- Azure
- Customer service
- Travel
Quick apply
Support & Installation Engineer
F&M Telecommunications —Worcester
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
Quick apply
4d
Tier 1 IT Engineer
wavenet —Solihull
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
9d
Technical Support Engineer – IT
Enconvo UK —Telford
- Full-time
- Azure
- Windows
- SharePoint
- Employee discount
Field Installation Technician
Umbrella Broadband —Leamington Spa
- £26,500 - £30,000 a year
- Full-time
- Travel
- Computer networking
- In-person
Quick apply
9d
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer networking
- IT
- Power tools
Quick apply

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Field Communication Engineer
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Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions.
£32,000 - £42,000 a year
Quick apply

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voip engineer jobs near quinton, wmd

Support Desk Engineer

SOUTHERN COMMUNICATIONS LIMITED
Quinton

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Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

TCP
Driving Licence
LAN
Firewall
DHCP
VoIP
Continuous improvement
Driving
DNS
Telecommunication
IT
Problem management
Network monitoring

Full job description

The Support Desk Engineer is responsible for providing high-quality remote technical support for telecommunications, managed IT and unified communications (UC) systems. The role focuses on incident fault resolution, service request handling, system configuration, and customer support, ensuring services are restored promptly and in line with SLAs.

This position requires strong telecoms and managed IT knowledge, structured troubleshooting skills, excellent customer communication, and accurate documentation, while working closely with internal engineering teams and third-party suppliers.

Responsibilities:

Act as a first and second-line support engineer for telecoms, managed IT and UC-related incidents and requests.
Log, manage, prioritise, and resolve faults using the service desk ticketing system in line with SLAs.
Use supplier portals to raise, monitor, and manage faults with carriers and third-party vendors.
Perform detailed troubleshooting across VoIP, IT, networking, and UC platforms.
Escalate complex incidents appropriately while maintaining ownership and customer communication.
Implementing remote deployments, including system provisioning, configuration, and testing.
Liaise with customers, suppliers, and third-party IT teams to ensure timely resolution of issues.
Provide remote user support and basic customer training where required.
Maintain accurate technical documentation, case notes, and knowledge base articles.
Identify recurring issues and contribute to problem management and continuous improvement initiatives.

Technical Skills Required:

Strong understanding of:

VoIP technologies and call flows
SIP, RTP, TCP/UDP
DNS, DHCP, VLANs, QoS
LAN and WAN fundamentals
Managed IT applications and Cyber Security
Wifi – Unifi and Ruckus advantageous
Switching, Routing, Firewalls - advantageous

Experience troubleshooting UC and telecoms platforms such as:

Gamma Horizon / Call Centre, Microsoft Teams (Direct Routing), SpliceCom, Wildix, NEC (or similar platforms)
Familiarity with diagnostic tools such as Wireshark and network monitoring utilities.
Knowledge of structured cabling principles (CAT5 / CAT6) – advantageous.
Experience managing incidents through a service desk or ticketing system.

Other Experience required:

Minimum of 2 years’ experience in an IT or Telecoms support role.
Experience working in a high-volume, customer-facing support environment.
Exposure to managed services or MSP environments desirable.

Benefits:

21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
Annual Salary Review
SCG Mobile Benefit
Employee Referral Bonus
Pension Scheme
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £30,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

voip engineer jobs in quinton, wmd

Support Desk Engineer

Field Communication Engineer

Field Communications Engineer

Support Desk Engineer

Tier 3 Service Desk Engineer

Tier 2 Service Desk Engineer

Support & Installation Engineer

Tier 1 IT Engineer

Technical Support Engineer – IT

Field Installation Technician

L4 Network Engineer Apprentice

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