Customer support administrator (helpdesk) Work, Jobs in Radcliffe, Eng (with Salaries)

Helpdesk - Scheduler/ Administrator
ASH Integrated Services —Manchester
- £27,975.84 a year
- Full-time
- Microsoft Word
- Computer literacy
- Contracts
Quick apply

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Helpdesk - Scheduler/ Administrator

ASH Integrated Services
Manchester

Quick apply

Job details

Permanent | Full-time
£27,975.84 a year

Benefits

Company pension
On-site parking

Qualifications

Supplier ordering
Microsoft Word
Contract management
Purchase orders
EHS
CAFM software
Computer literacy
Stakeholder liaison
GCSE
Process improvement
Environmental compliance
Purchase order creation
Procurement support
Contracts
Purchasing
Customer support
Communication skills
Help desk

Full job description

Job Summary
We are seeking a dedicated Helpdesk - scheduler/ administrator to join our technical support team working on commercial projects such as offices, schools, colleges and renewable systems. The ideal candidate will be responsible to the helpdesk manager to employ the best business practices to improve efficiency, reduce operating costs and increase productivity, Whilst maintaining compliance with statutory legalisation and company health, safety, environmental & Quality.

Responsibilities

The Helpdesk Administrator is required to support the Helpdesk Manager with the performance of M&E building services contract working alongside the Contract Manager.
Provide Helpdesk, Service & Contract Administration support to Senior Management, Engineers, Suppliers and Clients.
To manage and plan/schedule and dispatch reactive work orders & PPM to the appropriate engineer(s)
Assisting the Helpdesk Manager when review WIP reports
Maintain PPM records using the Big Change CAFM system including reporting.
Liaise with Sub-Contractors and associated third parties as required .
Issue orders for call outs, maintenance visits and the delivery of materials within contracted SLA’s.

Qualifications

Qualifications, education and/or further training commensurate with the position of a Helpdesk Administrator.
Experienced with invoicing & purchase orders
Possess excellent IT skills being proficient with the necessary IT packages i.e. Excel Word.
CAFM experience i.e. BIG Change (or similar) if possible
Demonstrate a commercial awareness when supporting the Helpdesk Manager
Possess communication skills to be able to interact with clients, engineers and suppliers.
The ability to support the Helpdesk Manager to employ best business practices that improve efficiency, reduce operating costs and increase productivity, whilst maintaining compliance with statutory legislation and Company Health, Safety, Environmental & Quality.

Job Types: Full-time, Permanent

Pay: £27,975.84 per year

Benefits:

Company pension
On-site parking

Education:

GCSE or equivalent (preferred)

Experience:

Customer service/ Helpdesk: 1 year (preferred)

Work Location: In person

Quick apply

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customer support administrator (helpdesk) jobs in radcliffe, eng

Helpdesk - Scheduler/ Administrator

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