Package manager Work, Jobs in Radley, Oxf (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee discount
Package Manager - Decommissioning
Assystem —Culham
- Organisational skills
- Communication skills
Store Manager
Lidl —Abingdon
- £46,000 - £66,000 a year
- Full-time
- Communication skills
- Time management
- Store discount
- Employee discount
1d
Events Operations Supervisor - Soho Farmhouse
Soho House & Co. —Oxford
- £17.50 an hour
- Weekend availability
- Bar
- Employee discount
Quick apply
Operations Manager - Bicester
DPD Group UK —Bicester
- Weekend availability
- Team management
- Communication skills
- Free parking
Quick apply
Program Manager - UK
MDA Space —Didcot
- Hybrid work
- Engineering
- Business development
- Bachelor's degree
- Employee assistance programme
- Life insurance
Centre Manager
OI Space —Abingdon
- £42,000 - £45,000 a year
- Full-time
- Management
- Sales
- Budgeting
Quick apply
6d
Operational Trainer
Barchester Healthcare —Oxford
- Remote
- Mentoring
- Training & development
Quick apply
Refugee and Resettlement Manager
Oxford City Council —Oxford
- £60,291 a year
- Full-time
- Budgeting
- Communication skills
Senior Supplier Relationship Manager
RM Education Limited —Abingdon
- Hybrid work
- Communication skills
- Annual leave
Maintenance Supervisor
UPP Ltd —Oxford
- £40,685 a year
- Full-time
- Computer literacy
- Continuous improvement
- Computer skills
- Employee discount
- Life insurance
Arboriculture Office Manager
Nicholsons —Bicester
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Quality control
- Organisational skills
Quick apply
Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Oxford
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Program Manager - UK
MDA —Didcot
- Full-time
- Hybrid work
- Engineering
- Business development
- Bachelor's degree
- Employee assistance programme
- Life insurance
Customer Relations Manager
Hamberley Care Homes —Oxford
- Full-time
- Hotel
- Marketing
- Free parking
- Referral programme
10d
Accounting Manager (Cluster)
Miele —Abingdon
- Up to £75,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Team management
- Employee discount
Flexi Front of House Manager - Berkshire
N Family Club —Reading
- £16.11 - £19.93 an hour
- Management
- Computer literacy
- Organisational skills
- Flexible schedule
- Referral programme
Quick apply
Property Manager
Carter Jonas —Oxford
- Full-time
- Management
- Customer service
- Organisational skills
- Annual leave
- Work from home
Procurement Manager
UK Research and Innovation —Didcot
- £46,743 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
9d
Quality Improvement Lead / Manager
Leonardo UK Ltd —Reading
- £60,000 - £88,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Business
- Flexible schedule
- Referral programme

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package manager jobs near radley, oxf

Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Succession planning
Stakeholder collaboration
Stakeholder liaison
Complaint handling
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Team management
Operational strategy development
Change leadership
Leadership
Operations leadership experience
Analytics

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

package manager jobs in radley, oxf

Service Business Operations Manager

Package Manager - Decommissioning

Store Manager

Events Operations Supervisor - Soho Farmhouse

Operations Manager - Bicester

Program Manager - UK

Centre Manager

Operational Trainer

Refugee and Resettlement Manager

Senior Supplier Relationship Manager

Maintenance Supervisor

Arboriculture Office Manager

Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped

Program Manager - UK

Customer Relations Manager

Accounting Manager (Cluster)

Flexi Front of House Manager - Berkshire

Property Manager

Procurement Manager

Quality Improvement Lead / Manager

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